Apple Vacations Traveller Reviews
Worst vacation we've had
This was the worst vacation experience we have had. The flight was 6 hours late, when we arrived at the hotel they overbooked and didn't have a room for us. They then put us in a nicer Reserve room for the night but we had to check out the next day at noon and then our original room wasn't ready until 3pm. The whole process of checking out and checking back in cost me several hours with my family on day 2 of our vacation since I had to go to the front desk to check out and again to check in and the resort is very large. Because we didn't have a room until 3pm, we couldn't make reservations for the restaurants until we had the new room number so we had to wait until the afternoon on day 2 to make reservations and because of that we didn't get some of the restaurants we really wanted. In fact, they gave us reservations to one that we didn't even ask for. The hotel staff was not friendly at all from the front desk to the wait staff. The cleaning service wouldn't even come until after 4:30 each day. While we were at our stay the toilet broke at 10:30 at night on our third day and there were bugs on my clothes when we stored them in the closet so I had to keep them in my luggage the entire week. I was shocked at the good reviews and expected better. Our travel agent was able to get us $400 vouchers for another Apple vacation and it expires in one year. Sorry Apple, that isn't enough. At a minimum we should be able to use the vouchers for a longer period than one year. We have spent over $20,000 with Apple of the last few years and will be not be using Apple anymore based on how they handled this.
Hands down best staff out of all the resorts I have stayed at. The hotel is beautiful, food was great, the size of the resort was a big issue. You have to take a trolley almost every. We had an upgraded room by the Beach if your booking that's the way to go. Otherwise prepare go walk!!! If you dont want to catch a trolley its easy to get 15-20,000 steps a day. Trust me my sister got a standard room and we keep track of our steps. Plus her standard room was bigger than my upgraded room!
June vacation with my grandson
The main problem for me was the buffet at breakfast and lunch - poor sellection small and long lines. Specialty restaurants are exellent
This by far was the best resort ! Other than our delayed checkin everything else was fantastic! Resort grounds are beautiful and well maintained. Staff was amazing and how they all want to learn english! Food at the restaurants was excellent! We can't wait to go back!
Also our Apple rep Angel was extremely helpful and pleasant
Pardiius , Punta Cana: was excellent. The staff was great, food was excellent my girlfriend love Mole resturant ( Mexican food). My birthday dinner was at Passion food was good. Little expensive that was a extra fee.
This was our 2nd time there will be going back again.
It was ok.
I was not happy at all with my bathroom. I was expecting a bigger buffet & more of a variety of food.
Paradisus Punts Cana
The resort itself, along with the staff was excellent. However, we felt pressured to attend basically a time share program. Plus it was such a large resort, I would have preferred a more intimate resort. If I returned to Punts Cana, it would not be to the Paradisus resort.
Did not live up to expectations!!!!
Check in went good but we where bombarded with staff telling us to upgrade and how what we paid for only allowed us to a limit part of the hotel amenities. Then we sat through a travel seminar which we were forced into to only be treated rudely because we declined and the rest of the stay the staff where not friendly. We had problems with our toilet multiple times with no fix just temporary fixes day by day. We also had ants in our bed multiple days and the hotel just would keep changing sheets and leave a bottle of bug spray in our room for us to keep using. Tried to get another room but would not accommodate with out a $600 upgrade. We also booked this trip for our honeymoon and upon arrival no one had let the hotel know for that service provided. Not pleased with what we thought we where going to get and really did not.
Hotel Staff and service
Hotel service was excellent. All were very pleasant. Nice variety of food and restaurants available. Maid service was excellent and all staff extremely pleasant.
We were not informed beforehand that we would be pressured to attend a 90 minute presentation. Our guide assigned to us when we arrived was not completely forthcoming about the presentation. He made a lot of promises about making our dinner reservations, and getting us vouchers for the spa, etc. and jewelry. The next morning when he was taking us to breakfast, we didn't realize we were getting primed for a presentation. When we left before the presentation, that was the last we ever saw of our guide and needless to say, he never made those dinner reservations or did we get any vouchers. We were also disappointed in the casino which consisted of only about 10 slot machines and a couple gaming tables. I must say that the entertainment in the theater was exceptional. The beach was absolutely beautiful. We also enjoyed the pool activities, water exercises and especially the water bike spinning classes. The instructors were great!! I also wish we were better informed of the different levels of wrist bands and what they meant before we made our travel arrangements.
Very pretty however some problems
We arrived to a broken bed that took 4 days to fix, however no money offered back or any services extra given. Room service repeatly came in though do not disturb signs were up. Shuttle forgot to stop at our hotel to get us the day for departure, they had us wait an hour to get on next shuttle causing us to almost miss flight. However, the beach was beautiful and the food was great.
TripAdvisor Traveller Reviews
The Best Butler Victor
For our honeymoon we stayed at the Paradisus Resort (Royal Service) in Punta Cana where we were introduced to our Butler Victor! On our very first day while we were on our tour with Victor, other guests just raved how great of a butler he is! And it is very true! He is very easy to understand and eager to help with anything! Whether it be helping you plan an excursion, choosing a restaurant or even help planning a romantic evening for your special someone! Any questions you have day or night, he is always there ready to help anyway he can! He makes sure to check in with you daily to make sure you have everything you need and to make sure you know exactly where you are going for dinner that night! I don’t think we could have had a better Butler than Victor! I would highly recommend Victor to any other guest and every guest!
Victor our Butler
When we first checked in to Paradisus Punta Cana we were introduced to Victor. He was assigned to be our butler and we were immediately shown the perks of being a royal service guest. Victor went above and beyond to make our honeymoon absolutely perfect!
He did an awesome job of making reservations for all of our dinners, and even prepared a romantic jucuzzi bubble bath for us. (Roses, wine, bubbles, the works!) He has able to answer all of our questions and also provided tips for excursions.
If you are looking to stay at Paradisus Punta Cana Royal Service I would highly recommend requesting Victor!
We took a girls trip and had the best experience in our royal service. Steve took great care of us. Made sure we didn’t need anything and if we did he went out of his way. We excellent room service Antonia was amazing very friendly and made sure our room was always clean. We got to meet a couple bartenders who made the most amazing drinks for us and we’re so friendly ( Anthony and Edward) were in the main bar. We meet Presley in the from lobby and he was so helpful on any questions. We truly enjoyed our paradise vacation in Paradisus. Thank you for such a great experience.
What an amazing time!
Everything at Paradisus is amazing location, service, room, cleanliness, everything.
The fact of finding joy, food and drinks 24 hours a day is incredible and if on the side EVERYONE is incredibly polite and well trained. Seems to be that the HR department specializes in people that love what they do. I only want to say a BIG THENK YOU GUYS hope to see you all again soon especially Oscar and Gabriel at the late night Bar such amazing guys!
Awesome trip the grounds are beautiful all the staff is great can't wait to go back
The Royal Service is definitely the way to go
Food and drinks are great
Make sure you say hi to Julio at The Gabby Beach Bar and Juan Cruz in the Royal Service pool
Tell them Brian sent you
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