Apple Vacations Traveller Reviews
Just once I would like to check into Couples and get the room I booked. Every time the tell me my room, The Penthouse I booked 11 months earlier is not available and would I like to down grade for $100 in resort credit? No, i would not!!!!
Couples Sans Souci was amazing
We enjoyed our stay so much that we want to come back here next year. The entire staff weather they were grounds crew, watersports, maids, etc always asked if everything was OK. The staff here go out of their way to make sure you are happy.
We had an awesome 6 days & 5 nights. The cuisine was excellent throughout our stay no complaints and the staff was exceptional.
Fantastic Resort, Incredible Resort
The resort is incredible. It is not overly large, and is built on several levels of on the hill beside the beach, so it feels rather small and private. The staff are very personable and friendly. They remember you (and your drinks). We loved this resort compared to much larger ones where you are just a number. This resort also has the highest percentage of repeat guests compared to the other Couples. It was around 48% of guests were repeat guests while we were there. That's incredible! We certainly hope to be a repeat guest. The only thing to consider is that it is a 2hr van ride from the airport (which has a Couple lounge area and free beer). They also ask you to tip the driver and the person loading your bags on the van. Otherwise everything else is included and you are NOT to tip the staff at the resort. No tipping pressure was very nice. The meals were fantastic, the best we've had. The water sports activities are all included. We snorkeled twice, kayaked, paddle boarded, and did the glass bottom boat. The only downside we really experienced is that the water sports staff that actually take you out (they are in blue water shirts) are not quite as friendly as the rest of the staff. They frequently are the only ones there to answer questions or help you reserve your spot, and they are vague with their responses, or act as if you are bothering them at times. Other times, there was a separate girl working the sports reservations booth which was helpful. But there were several times we almost missed our activity because they were vague and told us to wait, only to see another guy walk over to the boat without anyone saying anything to us and running to it before he left. They need a "waiting area" or better directions for what people should do that have never done the activities before.
Another amazing trip to Couples Sans Souci! We have celebrated a honeymoon, anniversary and a birthday there and can't wait to go back! It was glorious relaxing and having everything taken care of after working so hard back home in order to go on vacation! Cannot say enough to give it proper justice! Love everything about the resort! Thank you!!!
Just the right size
This resort was not too big or overcrowded but was still able to offer all of the desired amenities and activities.
Intimate and Serene
The size of the resort was perfect for our honeymoon. Not too big. Not too small. The hotel staff was accommodating and friendly. The food was a fair, not great, not too awful. Options for included water sports and activities were a great way to expand our honeymoon experience. I highly recommend a couples massage in the Hide Away hut on the cliff over the ocean, an experience I will never forget.
Couples San Souci
Our resort was great. We are very please with the service and staff at the resort. The staff was very friendly and fun. The room was perfect and was very comfortable. The food was always fresh and meals were amazing. We are very pleased with couple San Souci Ocho Rios
I upgraded to an ocean view penthouse what a disappointment no ocean view our room was located directly above the device driveway I heard backup alarms on trucks every morning stating at 5 an I heard staff talking loudly I smelt diesel fuel from the trucks I paid thousands extra and when I met other couples they had amazing full ocean view and didn't pay anything extra I also received an email from spoke the flight changed they were rude on the phone I had to pay extra airline fees u am very upset with Apple very upset
There was a problem at check-in.
A room for us at the category of room for which we paid was not available at check-in. We were located to a less expensive room, and were not relocated to a higher grade room until after 2:30 the next day. Our luggage had to be ready to be transferred in the early morning, so we could not unpack or get to our swimsuits for almost 24 hours after we arrived. We feel that we "lost a day of our vacation". We were given a $100 room credit for the first night, but it was not enough to offset taking away our time to relax and be settled in for the week.
We will definitely be back! What a beautiful place and such friendly people. We were thrilled with every aspect of our stay. The good, the staff, the water, the excursions, the free activities were all amazing!! What a great time! We wish we could've stayed longer!!
TripAdvisor Traveller Reviews
We spent Xmas and New Year at Sans Souci for the 3rd straight year and 3rd year in the Hibiscus Cottage. The cottage was spruced up for our stay and is really wonderful. It provides complete privacy with an amazing view.You need to be willing to walk a good deal to breakfast and the beach so this room and the rooms in the F and G buildings are not for everyone, My wife and I have been to Jamaica around 35 times and have stayed at a half of dozen all inclusives . What sets Sans Souci apart from the other we stayed at is Sans Souci's striving to improve. You can feel the desire to get better. We felt the food and service were both definitely better than last year and almost without exception everyone at the resort tries to make everyone welcome. We did have 2 instances we did not like. We like to eat at Palladino's on Tuesday nights. We made reservations at 8:30 and when we arrived at the restaurant the seater couldn't find our reservation. We told her we had the slip in our room and she requested we go and get it knowing it is a 15 minute round trip walk. She finally relented and seated us where she wanted us to sit and not where we requested to be seated .. BTW there were maybe 3 other tables occupied in the restaurant at the time.
The other instance was when we were leaving. We had a 6:00 PM scheduled flight home and arranged for a 1:00 PM check out and a 1:30 van to the airport. t was snowing in NYC and JFK was closed but our flight showed on time departure. It had rained very heavily over night in Ocho Rios and for a period of time the a section of the road to the airport was closed. The hotel wanted us to take a 12:30 van to allow extra time to Mobay. We were told the roads were now cleared but they still insisted on taking us earlier. Housekeeping was in our room from noon to clean it up. We couldn't understand why after 13 nights they were so eager to have us leave an hour earlier. Our flight ended up being cancelled and we had to stay over night in Montego Bay
We have already booked for Xmas and New Year this upcoming year
Our recent stay at Sans Souci was pure relaxation. The beach is private with no vendors, so you can really relax. The property overall is stunning - gorgeous birds, flowers and vegetation. Everything is exceptionally maintained.
We stayed in G block and while there are stairs, we thought they weren't a problem at all. We loved the amazing ocean view staying higher up on the property allowed. The bathroom we had was quite small and the room does need updating, but it was spotlessly clean and comfortable.
The staff overall goes above and beyond. Every single person we encountered went out of their way to make sure we were happy and had everything we needed. Bryan at the pool bar, Cedine at the front desk, Akeem at watersports and everyone who's names I've forgotten, were amazing. We were totally impressed by the staff at this resort - they really do make you feel that your are home.
The spa was also awesome - we had a couples massage and a peppermint wrap. Incredibly relaxing and the massage with the sound of the waves beneath you is a rare experience. Simone and Mitzy were fantastic. We hope to see them again soon!
Lastly, we were lucky enough to have stayed during the 12th anniversary celebration. This was a party that exceeded anything we have ever been too. The cocktail hour was incredible - oysters on the half shell, crawfish shooters, rabbit confit and too much to name along with endless martinis. Then onto an absolutely lavish dinner. Filet, pig roast, mahi-mahi, and endless salads and desserts. It really was over the top. The evening was finished off by a bonfire on the beach party. The staff worked tirelessly to set up, serve and take down the amazing decorations. It was an experience we will never forget and we are already planning a return trip next January and hope to tie our anniversary trip with the Sans Souci anniversary.
All in all, the staff make this resort and the beauty of the cliff side setting. You have no choice but to be pampered and relax. The GM, Pierre runs an exceptional team and we appreciate the hard work everyone puts in to make sure the guests have a stress free, relaxing experience - thank you!
Our holiday was wonderful. Our room high above the mineral pool gave us breath taking views.
The food and drinks were outstanding.
We love that it is a small resort.
The staff are the best and will always make sure you are well taken care of
Loved Couples San Souci
Couples San Souci does it right. I love all inclusives. You put away your wallet when you get there and don't take it out until you leave. The property is pretty, the staff is wonderful and the food is incredible. This is a place for total relaxation & fun.
Canât wait to go back
This place was AMAZING!!! The surroundings are beautiful. The beach is wonderful. The food... oh I miss the food it was spectacularđ. My husband and I enjoyed this so much that we are booking another trip back. The staff is warm and friendly as was most of the other guest.
My only complaint, being we were in the older section it seemed the hot water in the evening was less than desired, when reported to the staff they attempted to correct the issue. I think next time after 1 unsuccessfully try I would asked to be moved to a different room versus us waiting it out almost 3 days.
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