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What to expect
1016 past Apple Vacationers would recommend Holiday Inn Resort Montego Bay, Jamaica to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
If you’re super picky this is not the place for you. Overall it is a nice hotel with a nice beaches. The staff are very friendly. There are some parts of the resort did do need a little updating. We very much enjoyed our stay here though. The red stripe and the jerk chicken are highlights.
Not all inclusive resort & Bad service
I took my mother here to celebrate her 70th birthday. Holiday Inn resort made it a horrible experience. At check in the guest service rep was rude to my entire group of 10 people. She rolled here eyes, gave snippy remarks such as "like I said your room will not be ready till 3pm so go do something!" The lobby bartender lady was rude. I asked for a drink that included rum she asked me did I want rum in it I replied but of course. She slammed the drink on the corner the drink was poorly made you can clearly see the rum in the frozen drink. To make this more weird she demanded a tip. While waiting for our rooms we wait on the Amistar rep to tour us and tell us when our departure time will be for the shuttle. She never toured us, told us to come back the day before because she does not know when the shuttle would come to get us on the day of departure. We kept the do not disturb hanger on our door. To only come back to our room with the housekeeper inside cleaning. I explained we did not need service she told us well I am going to finish up here. Then stood by the door waiting for a tip! Finally my friends and I wanted to part take in the water sport paddle boating. Of course we did need help a little bit the life guard came to help. All is well until things was not going his way and he yelled at my friend and told her "GET THE FUCK OUT THE BOAT!" then flipped her foot out of the boat. To print off your boarding passes it cost 15.00 for 10 mins on the pc to print. Finally, not all the restaurants are all inclusive some is at a cost this is in addition to what you have already paid. The one restaurant Sea breeze was nice yet it was up charge (another additional fee) if you wanted steak. Overall I will not go back not all inclusive the staff was so rude on top demanded tips. It was a good trip to Jamaica if you just do not deal with none of the staff there or eat there. Just do not go to this one at all.
Never Stay there again
Our room was to be a Junior Suite. It was very small, couldn't move in the bathroom and no bathtub. No room service like I was promised. Elevator didn't work half the time, and construction on our floor the entire time. If we hadn't been out on excursions most of our trip, it would have been a disaster. Very disappointed in the hotel. Up charges for everything!
My family and I stayed at the Holiday Inn Sunspree for 10 days. We really enjoyed this property. It is a little dated and could use a remodel but is very clean and the views are amazing. We found the staff to be very helpful. We enjoyed the a la carte restaurants and the buffet. Our apple representative at the hotel, Chantelle, was very helpful and gave us great information about excursions.
Nice for budget minded people.
For a smaller resort it is very nice and clean. Very family friendly. We didn't have children with us, so the adult pool and section is very nice and away from the main pool activities and kid commotion. The little island of the beach was so enjoyable and the snorkeling around it was awesome. We never had a bad meal from any of the restaurants. For those who are budget minded, this is a nice place, but don't expect any frills. If there is are any drawbacks to this resort it would be that two of the four restaurants are not air conditioned and neither is the buffet, so if you like to get out of the heat to eat, sometimes it can be a little warm and humid during dining.
Facility was smaller than expected. Staff was wonderful.
Low end generic
The housekeeping staff were pleasant. Most of the staff seemed to hate their jobs. If you want lots of free food, loud Jamaican music and free sweet drinks go to the Holiday Inn Montego Bay. If you want good service with out an attitude go someplace else.
The hotel was great for the money spent on it. Depending on circumstances we would go back again.
Family Friendly Hotel
This hotel was perfect for our family of four. Our 2 kids: ages 7 and 9 had a blast playing in the pool and in the water of the Caribbean. As parents, we felt comfortable letting our kids walk to the different areas of the resort without us constantly by our side. Would definitely love to stay here again!
We had a fabulous time on our vacation. The Hotel staff was very friendly and helpful and always greeted us with a smile. This hotel was not the fanciest, but it was perfect for our family. There was a lot for our kids to do and I felt comfortable letting my five year old run around a litle on her own. The food was good, there were things that were excellent each day and things that could be improved, but overall there was plenty of good food that both the adults and kids enjoyed. The property was well-maintained and large and it never felt really crowded. Also, I felt very comfortable, it was a family friendly place and I felt like there were people of all shapes, sizes, ethnicities, cultures, etc all just having a good time together (which was refreshing with current events). All in all we had a great vacation and I would return (tomorrow if I could)!
We absolutely LOVE this place! The people are aMaZiNg! Keshawn, Damian, Richard, Kwasi, Paul, Christopher, Rossonai, gosh we love them! The service at all places in the hotel was great and the entertainment team did such a great job with the kids--and adults; although I have to give the bartenders, especially Richard and Damian, credit for the adult fun as well. This was our 2nd trip here and we're already counting down to next year!
TripAdvisor Traveller Reviews
Gone way down hill
What a mess. Air leaked the tub sprayed water out of faucet not shower head couldnâ€™t open patio door and two days later they finally moved me to another room
Entertainment wasnâ€™t as good as previous stays when it was the sunspree holiday inn nor was they buffet as good.
And the staff ... be careful they will hustle u for anything
Great Holiday Great Resort
After a quick 15 min. ride to the hotel, check in went smoothly while dealing with Danian. We mentioned this was our first time to Jamaica and he asked if we would like an upgrade free of charge on our room, which turned out to be wonderful. He was very helpful and a very nice person to deal with.
We went to all 3 alacartes and the Seabreeze was our favorite. All restaurants and buffet were excellent. Beware of the hot sauce at the jerk hut. If you want to have fun at the Seabreeze ask for Kitson, he was a great waiter and fun to talk to. He was very professional, or if you were in a mood to joke and have some fun he is the guy to talk to. Audley was our waiter at Sorrento and he was a very helpful and pleasant person to deal with.
The hotel is very large compared to others we have visited.
We really enjoyed the snorkeling under the pier to the right (the one with a gazebo at the end of it). We saw lots of different types of fish (large & small), we saw two different colored lion fish, a couple of rays, one very large and a smaller one, moray eel, and small baracudas.. There is another pier to the left, but not as many fish as the one to the right. The only thing that we would have liked better was for the water on the beach to be deeper in order to swim and play around. The water is pretty much only waste deep, except around the back of the island where you snorkel - it is a little deeper there.
Entertainment was okay, but would have like to hear more Jamaican music. Two evenings there was a fiddler which was great (I was sorry he didn't have cd's to sell).
Overall it was a wonderful trip - great resort. The people that we met were a wide variety of nationalities that were all very friendly and nice.
I just though one of my biggest pet peave/complaint is that I usually like to get a lounge chair at the beach because my husband had skin cancer. In order to get a grass hut I had to be down at 5 - 5:30 in the morning, otherwise people had towels out on the chairs.
Nice resort overall. Excellent food. Limited beach area.
Just returned from a week at the holiday inn. Overall, a very nice relaxing week, and I'd give this resort 3 or 3.5 out of 5.
Food: excellent! The buffet had plenty of options, both typical US/Canadian breakfast foods as well as several typical Jamaican items. There was an omelet station available every morning where omelets were prepared to order (delicious). Always lots of options for lunch as well, with a "made to order" station that changed every day. Didn't ever eat at the buffet for dinner, and instead went to an "Ă la carte" restaurent each evening.
Ă€ la carte restaurants: you can book as many as you want during the week (must book in the morning for the following day; we never had a problem with getting bookings). Italian was our favorite (beef tenderloin was absolutely amazing, and perfectly cooked). Very impressed with both the service, the presentation and the quality of the food.
Seabeeeze (seafood) was also very good. Beautiful setting overlooking the ocean. The regular menu was very much sufficient and we didn't see the point in paying an extra $25USD for the extra menu options.
Jamaican: pretty good overall, nothing special.
We didn't try the Japanese place; extra cost.
Nice overall but very limited. At each end of the resort is a wall, and you cannot go past/around it. There are designated roped off swimming areas, which only allow you to go out to about waist height. You can swim out further on the other side of the island, but it's pretty shallow (especially at low tide), and lots of rocks on the bottom.
Access to kayaks and paddle boats is free, however, you can only take the boats in a roped off area that goes along the beach resort. It is strictly prohibited to go beyond the roped off areas in the kayaks/paddle boats and the lifeguards will blow the whistle if you leave. Unfortunately, this means that you can't go and see the beaches of other resorts or explore any further than the small designated lane.
Overall a very nice resort with excellent food. After a few days though, you've essentially done all that there is to do on the resort. If you like going for walks along the beach (beyond the resort), looking at other resorts, or swimming (deeper than waist deep water), this isn't this ideal resort for those activities. Essentially the only way that you can leave the resort is by paying for an excursion (generally $100+ USD) or by walking down the road (unsure about the safety considering the current state of emergency, so we didn't venture off alone).
Tonnes of colorful fish right around the island. We swam out to the orange markers (past the island). Much deeper there and there are some amazing underwater caves and trenches to see.
We also did a snorkeling tour (from the hotel, booking office is beside the catamaran booking place). Cost was $40USD per person for 1hr. Well worth it. Takes you out to the reef in front of the hotel. Saw several stingrays and swam up close with "chubs"; got to feed them as well.
Annual Girls Trip
Absolutely love Holiday Inn! From the moment BEEFBONE picked us up at the airport, it started our whole island adventure. The laid back vibe. The Caribbean air. The musiche played. What a great guy! Highly recommend using BEEFBONE for all transportation. We use him ever time-all the time. Holidayinnhas something for everyone! Music from sun up to sun down.
Nice resort, bad experience
I had a good time overall, liked the staff, food was decent, but I had an experience than no woman traveling solo should have.
My husband had to leave for 3 days unexpectedly and I was alone. I wanted to sit in quiet area in front of pool to eat, hostess would not let me. She said tables were for couples or families. I told her I wasnâ€™t staying, just eating, she made me sit in buffet area at table for 2 with kids running around. I had a Platinum Spire band. My table waitress noticed I was crying, was sweet and said she was sorry, it shouldnâ€™t have happened. I pointed out that they had seated a single man at that table, whose â€ś wifeâ€ť never showed up. I feel like they discriminated against me and since there are no signs about tables, should not refuse a table to anyone for any reason. They werenâ€™t even fully crowded. There appears to be a double standard for single women vs men. Not acceptable! Those tables are outside under veranda and quiet. I contacted IHG corporate, but the resort NEVER responded. Iâ€™d hate to think how theyâ€™d be if it was a crime or assault.
On a positive note, the resort was clean, transfers were easy to find. I liked the little shop for sundries...as there are warning signs everywhere about not taking food to your room. Silly! I suggest walking across the street to Scotchies for seriously good food and take a day trip to Negril. The entertainment was pretty good at night, we pretty much listened from afar because they had the worst sound system Iâ€™ve ever heard.
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