Apple Vacations Customer Satisfaction Score
What to expect
797 past Apple Vacationers would recommend Couples Negril to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
Wish there would've been more entertainment. Would've also liked daily housekeeping services instead of every other day. Otherwise, no complaints. My vacation was fantastic.
My wife and I love Couples resorts. This was our first time at Couples. We were initially surprised at how small the resort was compared to Swept Away, but we enjoyed that it was an older crowd (mostly 40s and up) that wasn't real wild and crazy. We come to enjoy the sun, sand, water and enjoy each other. This was the perfect place. We truly enjoyed all of the activities, watersports, excursions and meals provided. My wife needed some medical care while there and the nurse and doctor at the resort were so nice and professional and took great care of her. It was a great trip. Like everyone, we were sad to leave.
Couples Negril staff is top notch! Everything was beautiful, food was plentiful, alcohol in our room was wonderful for the mornings, bar options were endless with tasty drinks. We're hoping to go back in the future!
We were married there. Our experience was wonderful! Everything was stress free and beautiful.
Everything was excellent and the service was great. Very friendly and welcoming!
Both my wife and I very much enjoyed our second stay, as we did our first. The service is excellent and I wanted to give special thanks to two of your staff who stood out. Both the trainee, Leonardo, and veteran Ingrid, did an excellent job for us, were very friendly, and represented your resort very well. Please extend our thanks to them. We will definitely return.
We had one very big disappointment this trip ... we were not put in a room category that we paid for! We paid for ocean deluxe which meant partial ocean view however we were placed in a garden deluxe room which had no ocean view at all. The resort was only 35% occupied so this was a major issue for us. I feel the resort owes us the refund of the price difference with the two room categories.
Can't wait to return!
This place is magical! Amazing staff, great food and an awesome place to spend quality time with a loved one!
Will never go back again.
We have made several trip with Apple and this was not up to par. The hotel must have been built in the 60s and has not been up graded since. Tile was cracked paint was peeling. Request took 2 to 3 days to be taken care of. Even a complaint by a number of guests took 3 days and one guest actually following an employee to make sure the common area was takken care of. My suggestion, find somewhere else not couples. For the money you can get much better. We will never go to a Couples again.
returning Couples guest
As prior guests of Couples everything was as we expected. The room , the staff, the food and the other guests we met we all best one could hope for.
did not like having to wait to get our bags. Would of rather carried my own instead of waiting a half hour to get them. did not like the long hour ride. everything else was perfect. would go back
TripAdvisor Traveller Reviews
We stayed here in September for our honeymoon. On arriving we were given cold towels and Champagne and our cases were taken to our room. The room was clean and light; it had a coffee maker and docking station, loads of towels and toiletries.
The facilities at the hotel were great and the staff were so friendly and welcoming.
I would recommend this hotel to people who want to chill out and relax.
We just got back from CN. This was our third time here. We been to CSA and Couples Towers also. We were thinking what catchy title we could put on this review and every time we think of our stay, the word outstanding came to mind. Every part of our stay was outstanding. The food, staff, entertainment, beach, pool, veggi bar, grill, restaurants, grounds, housekeeping, service, computer room and Management were outstanding. There are so many things that were good so let me mention some that stood out to us ;
Towel are out on the beach at 6:30am and you do not need a towel card.
Beach is raked every morning at 6:00am
Premium liquor at all bars
All restaurants and bars open up on time
Room is cleaned before noon
Fast free transportation to and from the airport
Management is always walking around the resort
EVERY staff is so FRIENDLY and HELPFUL and make you feel so welcome there. They are the BEST ASSET of the resort.
Grounds are always being worked on
Jerk Chicken at the grill is fantastic
Vegi Bar and Pizza oven are great additions to CN
Resort is just the right size without to much walking for anything
Resort is dress friendly for lunch at the grill
Every thing is so clean and well kept
Resort has the Jamaican island feel
Management responds to you requests and emails promptly
Beach is one of the best we seen
Menus for all the restaurants are posted at several different place for dinner at 6am
Grill and Vegi Bar open at 11am
Swim up bar is really good
No towel game at the pool or beach
Great activities [ Jeffrey ] or places just for quiet time
Fantastic Repeaters Dinner
Piano Bar is real fun
These are just a few of many outstanding points of CN. There are many others.
Some recommendation we have for the resort are:
Have Bombay Gin at all bars not just the piano bar
Pizzas should be more well done. The dough and crust are not crispy enough.
The Couples Lounge at the airport should be updated a little.
We would like to thank Ms. Ulesia Godfrey [ Executive Assistant ] and Mr. W. Williams [ General Manager ] for all their help before and during our stay. They are friendly, helpful, hard working and always make our vacations great and make us feel like family. That's why we will be back and would recommend this resort to all adults who are interested in having a perfect vacation. If you have any questions , please fell free to email us.
A little different review. Hope it helps those on the fence.
We have visited Couples Negril 8 times over the last 15 years.
What brought me to the review page was to refresh my memory with travelers photos and updates. We will return the first week of February. And look forward to the feeling of returning home.
I will dispense with reviews of the food and accomadations. Both are as often described and I agree incredible.
I see a number of questions regarding Couples Staff. From my experience they are some of the most caring and attentive people I have ever meet. In all our stays have we had issues now and then? You bet. But any issue we ever had was always dealt with and resolved.
As I sit here I see a white board with the numbers 1 to 18 listed. Those are the weeks left until the week we get ready to return. The food, the beach and the rum all are a part of my anticipation to our return. If not more through, I look forward to a smile of recognition from a familiar face. To get say hello to a friend or two I only get to see every few years.
If you are on the fence rest assured the Couples staff will be a highlight of your stay. And if you are looking forward to your first visit I encourage you to shake a hand, give a thank you, and return a welcoming smile.
Beautiful place with lots to do!
Me and my girlfriend stayed here for her birthday and I didn't know what to expect really as I've never been to a couples resort. But I'm glad we did as we loved it. The staff are so friendly and helpful there is so much to do!
There are water excursions to do everyday FREE OF CHARGE!!! Snorkelling was my Favorite as the water in Negril is absolutely crystal clear. And the animation team are really friendly and lovely to talk to, very informative on the area and the different types of fish in the sea.
Back to the hotel the food was absolutely spot on every meal. Everyone gets given a water bottle on their arrival which is a really nice touch and very convenient too as you can fill them up when you please using the various different flavoured water scattered around the hotel grounds, Different flavours every day.
What is also convenient is the sunbed loungers have foam covers which you can use to go and float out to see and relax it really is heaven. This hotel has a really nice feel about is, everyone is very welcoming and I'm not the only one to share this opinion as we was talking to a couple over dinner and this was their 12th time at this resort in a row so I think that says something. I can not wait to return next year and I hope my post was helpful
This was our first time to couples negril. Very small and laid back. Was really disappointed in the food. And the fancy restaurant looked super, but we were not allowed in because I didn't pack long pants?? Who wants to wear pants when it is always super hot? We spent a lot of our time on the nude beach. Very relaxed and peaceful. Had some strollers up and down the beach looking, but who cares. If you don't want to be seen, don't go. The temperature was around 101 everyday. We wanted to sit and relax in the hot tub but it was set on 103 degrees. Ouch! They only have red stripe and red stripe light. Yuck. So be ready to drink liquor. Playing nude horseshoes was a blast. The room was neat and had a great air conditioner. The room bar is a joke!! Only 1 small pot of coffee allowed in room for breakfast. Even after asking for more. And the stocked bar consists of only 2 beers a day in the refridgerator. Again, even after begging for more.
Now, if you are a scuba diver, it's free and terrific. Very fun crew and very nice boat! Did a night dive that cost $50 a person. We highly recommend it!
Tip. Take a yeti with you. They serve drinks at the bar in very small plastic cups. Yuk!
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