Apple Vacations Traveller Reviews
Dirty and hotttt!
The A/C on our first night there did not work. We went with a group of 16 people all booked through Apple and only about 1/2 of us had A/C the first night. We went down to the counter to see if we could have someone check it out and they said they would send someone but never did. The next morning we got with Daniel, the onsite person for Apple, and he helped get us in a new room. We had to surrender our current room that morning and could not be put in another room until 1500 so we went most of the day without a room. We had to pack up all our bags and check them in up front. The room they put us in was a lot better and the A/C worked as well as you would expect in such a hot climate. We ended up going to Wal-Mart and getting a fan. Our fridge was only restocked once in our six night stay event though we paid for the Grand Plus package. Be prepared for a lot of nudity. I knew that this place had a tops optional pool but I didn't expect people to be fully nude at every pool on site. There was no getting away from it. Also the pool level was low enough that it was not running through the filters and the water was nasty. There was a oil slick on top of the water and if you sat in the pool for any time at all a layer of scum would build up around you. The buffet was nothing special but probably what I expected for a buffet. The restaurants that you have to have reservations for were awesome. My wife and I booked a trip to XEL-HA through Daniel at Apple and again he was very helpful. It would be nice if Apple Vacations would market this resort for what it is. If all you want to do is get drunk and party then this place is probably ok. I don't think it matters how hot a room is if you pass out in it!
We were extremely disappointed with Grand Oasis Sens. The food quality was poor, the rooms and main areas of the resort didn't have air conditioning, and the swimming pools had debris floating in them.
Overall great experience
Room was clean, accommodations were great, staff was extremely helpful and friendly, food was good, pools were beautiful and clean as week as the beach. Would recommend to try this place out. We stayed 7 days and did not want to leave.
I would never recommend a hotel with no ac during my stay.
As a transplant patient getting out for the first time this was the absolute worst travel of my life.
A great experience
We were treated like family from check in to check out. The food was great. The service was great. We will be returning. Our concierge made us feel special. She was very attentive to anything we needed or could want.
Hotel gets 10 stars
The service we received was above and beyond anything we ever could have expected. Everything was expectional from our top notch dinner experience, bar, staff. Me and my hubby will definitely return w/ a group of our close family and friends.
We had many issues with the hotel
We lacked hot water most of the time at this resort. The bed was wonderful! The pools were overrun with spring breakers (it states specifically that this isn't a spring break location, wrong!). Restaurants, you have to make reservations to some 24 hrs prior to dining. I am used to making all reservations the 1st day we are on vacation this way your set for the whole vacation. The manager did make us reservations to the restaurants to help with all the problems we had. The beach wasnt maintained at all. It was never raked, there was seaweed all over that you had to step over/threw to go into the ocean. There was also empty wine bottles and cups from the day/nights prior that were left on the beach daily. I was not happy with the hotel overall.
was very difficult to get a drink and they booked us in rooms with single beds even though we paid for two beds. Food was not good and service was lacking. Beautiful resort though.
Best vacation ever
Everything about this trip was amazing. I've never experienced anything so wonderful and am already planning to book my next trip to the same place.
Grand Oasis Sens(ational)
We had an awesome time relaxing in the sun and having fun! It was nice to try new cuisine and learn Spanish. We were super close to a bus stop and getting from point A to point B was very easy. The activities were great and there was a nice variety. The pools were phenomenal! A great place to get some serious R&R!!
Was supposed to stay at oasis smart but they were overbooked or something and they moved us to another resort was unaware that it was an adult only facility just a little to racey for our us
TripAdvisor Traveller Reviews
Everything was amazing
Beautifull room with a big terrasse and jaccuzi
Restaurant service choices was excelent
Verry good service
Clean and many choices of bar local and international drinks
For shure i return again
A great experience.
Used to all inclusive with buffets for the 3 meals, i was disappointed the 1st day but I quickly loved the "a la carte" experience. You want to live the VIP experience, upgrade to Sian Ka'an. The Black Hole and Benazuza were a great experience. Need to mention the great shows.
To be repeted for sure !
Lovely resort. Classy. Freindly staff and nice selection of food and drinks. Beautiful beach. Just watch for red flags . Ocean can treacherous if unaware. Pools are great. Had a wonderful vacation.two thumbs up.
Great food and service
We loved the many great restaurants and the service from the staff. The beach was great, although the water was so rough, there were only a few spots on the beach to swim. Nice adults only resort with several bars to choose from.
Great reception service
I have to say the quality of reception service is exceptional! During a small emergency, especially Fabio and the reception managers were very helpul and continued to work on the subject until it was resolved. Cant say thank you enough!
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