Apple Vacations Customer Satisfaction Score
What to expect
86 past Apple Vacationers would recommend Grand Oasis Sens to their friends and family
Latest Apple Vacations Review >>
TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
On our first day we were stuck in the elevator for 35 minutes, between floors. the hotel employees finally got us out, did not say anything to us, just acted as if it was normal. we then spoke to the Apple representative who really did not care either. we advised him that we were not happy with the hotel and were very upset about being stuck in the elevator. He said we had options, but did not know what they were. he never got back up with us or did anyone from the hotel. We have been using Apple Vacation for 20 years, but this will be our last time.
Excellent experience at Oasis Sens
My experience at Oasis Sens was nothing but positive. Special thanks to Tito and the day shift bartender who made the experience even better. My only complaint was about the night shift front lobby worker. I will definitely return.
Grand Oasis Sens
Very nice hotel. As other reviews have said the AC in the room was very weak. But you aren’t there to hangout in the room. Resort was nice for the price we paid. I think I would try another option if we went back to Cancun.
Horrible stay at the Grand Oasis Sens
This was a terrifying experience and I would never recommend this place to anyone. Apple should not put their name behind this place. My fiancé and I among numerous other things have submitted a criminal report at the resort and we are in the process of making one with Apple. DON’T STAY AT THAT RESORT
The hotel was good for what we paid for. We normaly go to a 5 star but this was a quick get away. If you have never been to an all inclusive before people would probably love it. Our room had a good view. The living area was nice. The bathroom had bad lighting and the light on the wall fell off. The water didnt work at all the last day. The service at the restaurants was slow but the food was pretty good. The pool was nice but cold. The beach was great. The bars were very nice. The entertainment was good. All in all we had a nice time and it was a good place if you want to go somewhere decent and warm weather
Dirty and hotttt!
The A/C on our first night there did not work. We went with a group of 16 people all booked through Apple and only about 1/2 of us had A/C the first night. We went down to the counter to see if we could have someone check it out and they said they would send someone but never did. The next morning we got with Daniel, the onsite person for Apple, and he helped get us in a new room. We had to surrender our current room that morning and could not be put in another room until 1500 so we went most of the day without a room. We had to pack up all our bags and check them in up front. The room they put us in was a lot better and the A/C worked as well as you would expect in such a hot climate. We ended up going to Wal-Mart and getting a fan. Our fridge was only restocked once in our six night stay event though we paid for the Grand Plus package. Be prepared for a lot of nudity. I knew that this place had a tops optional pool but I didn't expect people to be fully nude at every pool on site. There was no getting away from it. Also the pool level was low enough that it was not running through the filters and the water was nasty. There was a oil slick on top of the water and if you sat in the pool for any time at all a layer of scum would build up around you. The buffet was nothing special but probably what I expected for a buffet. The restaurants that you have to have reservations for were awesome. My wife and I booked a trip to XEL-HA through Daniel at Apple and again he was very helpful. It would be nice if Apple Vacations would market this resort for what it is. If all you want to do is get drunk and party then this place is probably ok. I don't think it matters how hot a room is if you pass out in it!
We were extremely disappointed with Grand Oasis Sens. The food quality was poor, the rooms and main areas of the resort didn't have air conditioning, and the swimming pools had debris floating in them.
Overall great experience
Room was clean, accommodations were great, staff was extremely helpful and friendly, food was good, pools were beautiful and clean as week as the beach. Would recommend to try this place out. We stayed 7 days and did not want to leave.
I would never recommend a hotel with no ac during my stay.
As a transplant patient getting out for the first time this was the absolute worst travel of my life.
A great experience
We were treated like family from check in to check out. The food was great. The service was great. We will be returning. Our concierge made us feel special. She was very attentive to anything we needed or could want.
Hotel gets 10 stars
The service we received was above and beyond anything we ever could have expected. Everything was expectional from our top notch dinner experience, bar, staff. Me and my hubby will definitely return w/ a group of our close family and friends.
TripAdvisor Traveller Reviews
had an awesome vacation at this resort
Had an awesome 5 night stay at the Grand Oasis Sens resort, the only issues that I can find is there is a lot of steps around the pool areas, but the levels create different areas for the 4 pool areas so if you want it real laid back no activity there is an area for you, if you want to be around the action there is an area for that if you want to be at the bar pool that is a separate section and then there is another pool below that section that is laid back as well then down to the beach area that has a lot of beach to enjoy. The resort has several cool restaurants that are not your normal dining experience and if you are open minded you will experience an awesome dining and food is great. i would suggest you upgrade if you can to the Sian Kaan room rate and ask for an ocean view room, there are upper style restaurants you dont want to miss and they are only open to the upgraded room rate, one of the restaurants is being changed at the moment so stay tuned to see what they come up with for that area. I will be visiting this resort again again.
Food and drinks were so bad we had to purchase our own after paying for all inclusive services. Room was nice since we got an upgrade but the upkeep definitely needs some attention. Best part was the beach view and friendly staff.
Great place, amazing food
Stayed here for a week and met amazing people. Food was great and I would definitely come again. Lots of construction going on at the time but it was still a beautiful place to be. Only thing is there was a flood in the room from an overflowing toilet which flooded the whole room. Maintenance came to fix and there wasnâ€™t an issue after. View was absolutely breathtaking and the location was perfect for tourists. Entertainment was great and staff were very friendly. Itâ€™s a topless resort so just be prepared to see nudity if you are someone who is offended by it.
It's what you make it
We stayed at the Grand Oasis Sens in August 2017 for 6 nights. We upgraded to the Sian Kaan room with the plunge pool. Our check in was quick and easy as the upgrade allows you a private check in area with snacks and a bar. The first room we were given had some toilet issues and after having it "fixed" a few times, we were moved to a new room without any trouble the next day. Our new room was AMAZING! There may be nicer hotels but I don't believe their could be better views.
The restaurants are OK, nothing special. The food gets boring after a week but where wouldnt it?
All the staff was wonderful. The servers, bartenders, activity staff are all great.
We had a blast at the pool each day. The foam party is for sure the highlight, don't miss that.
We only went to the nightclub once and it was fun. We usually hopped on the bus for $1 and headed in to town or we were wiped out from the fun in the sun and ordered room service and hung on our gorgeous deck.
This hotel is not perfect, you will find nicer resorts but I loved the views, the pool, the staff and cannot wait to return!
Awesome Vacation- Second time there
We vacationed here the week of May 6-13/18 and had an absolutely wonderful time. Weather was gorgeous, beach was in great shape and the resort in general was great. Food as always was great and we really were not disappointed with any of the restaurants. Had a beautiful dinner the last night at Sunset Sakura. The food was top notch and the service was excellent. As always the omelets and the breakfast spread at Coba were delicious, fresh, and an absolute great start to the day in beautiful Cancun. Our check in and check out were smooth, quick and without issue. We had an issue with our safe and this was dealt with within a half hour of advising them. We look forward to another trip here in the near future. Thanks Oasis Sens.
The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.