Cancun

Grand Oasis Cancun


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, mininum 5 night stay).
Family: Two kids 12 & under Stay, Play, and Eat Free.

Create lasting memories at Grand Oasis Cancun. Under an impressive crystal cupola, the lobby of the hotel captivates with its hanging plants and exotic gardens. All rooms are decorated in a minimalistic Mexican style, and offer either a terrace or balcony. This hip, all-inclusive resort is located in the heart of Cancun's hotel zone, on a magnificent white-sand beach that's close to nightclubs, bars, restaurants, and shopping.

Grand Oasis Cancun offers a variety of daily activities and entertainment. Stay in shape at the fitness center, swing into action at the 9-hole, par-3 golf course, or relax at the full-service spa. Grand Oasis Cancun also has a marina offering non-motorized watersports, tennis courts, and shops. Take a dip in one of the longest pools in Cancun or relax under a palapa on the beach.

Grand Oasis Cancun is known for its high-profile entertainment. Highlights include live acts like Oasis Dance U, Oasis Country U, and Oasis Jazz U. More than 50 in-house performers -- singers, acrobats, skaters, comedians, flash mobs, and more -- ensure that entertainment experiences can be found throughout the resort every day. Dance the night away at the on-site nightclub, or relax to the sounds of live bands and musicians each night.

This exclusive resort provides the highest standards of quality and offers a relaxing atmosphere. Grand Oasis Cancun boasts one of the largest selections of restaurants and bars in the city. Take advantage of many eateries, each one with different specialties, and enjoy your favorite cocktail in one of the amazing bars.

Find more information about Oasis Hotels & Resorts. Learn more about Cancun.


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HOTEL LOCATION
Located in Cancun's Hotel zone, this beachfront property is within 19 km (12mi)from the Cancun international airport, shops and Cancun nightclub district.
Address:
CANCUN
QR

MX
Local Phone: +52-998-881-7000
Toll Free Phone: 1-800-44-OASIS
Fax: 52-998-287-3832
Website Address: www.oasishotels.com
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (30 min.)
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
The unique free flowing design of the swimming pool (over 490 yards in length) meanders along spacious gardens, solariums and entertainment areas. It includes 3 swim-up bars, islands and waterfalls.
Golf: ON-SITE
Par 3 executive course.
Holes: 9
Green Fees: Complimentary
Cart Fee: Complimentary
Club Rental Fees: $15
Caddy: not available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Raquet Rental Fees: contact hotel
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The resort's main building features a pyramid shape with an eight-story atrium, skylights, and multi-story hanging plants. Two outer buildings offer Caribbean Sea, sunset or tropical garden views; guestrooms come with balconies or terraces. The ONLY Ultimate All Inlcusive entertainment resort in Cancun with live acts from well known artists (Kool & the Gang, NE-YO, Gloria Gaynor, and many more) and shows by animation members including clowns, mimes, acrobats with unexpected entertainment. Beach: The hotel property runs along a 1/3 of a mile of with sand beach with private Beach Club Bar and and Grill. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 1320
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The following fee is charged by the property at the time of service: check in or check out, damage deposit: $27 per stay for guests 24 and under (cash only). The is a fee for the safety depsosit box (apprx. $4.62 per day).
ROOM TYPES
GRAND PLUS
Rooms are located in the beachfront building or Palmar building and have a balcony. Private bathroom. Upgraded minibar restocked daily. Private check-in/check-out. 1 day free rental of Oasis Smart car for stays of 4 nights or longer (ins not inc.) Oceanvw
1 King Bed or 2 Double Beds Crib Available, Crib Charge:X
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
GRAND OCEAN VIEW ROOM
Guestroom includes one king bed or two double beds, and a private balcony or terrace with beautiful ocean views. Room also features a private bath with a shower/tub combination, a minibar, and more. Free WiFi (two devices per room)
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
GRAND
All guestrooms are located in the Palmar Building and have a private balcony. Views of Golf course or Garden. Minibar restocked daily: beer, sodas, bottles water. Bath amenities, 42" flat screen television. Private bathroom. One King or two double beds.
1 King Bed or 2 Double Beds Crib Available, Crib Charge:X
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Wireless internet access ($), direct dial telephone ($), safe-deposit box ($)
DINING
Grand Oasis Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Grand Oasis Cancun:
Coffee & Me - Serving continental breakfast.
Dos Lunas - White-linen service in open-air thatched roof palapa with colorful décor. Italian cuisine. Available for lunch and dinner.
Sevilla Wine & Tapas - Small plates of variety and flavor served with fine wines from around the world. Open for lunch and dinner. Closed on Saturdays.
Bahia Rodizio - Steakhouse that offers indoor and outdoor seating. Open for dinner.
Tunkul Restaurant - AC buffet restaurant serving international buffets for breakfast, lunch and dinner.
Hippie Chic Grill - Delicious snack bar offerings. Open for lunch and dinner.
Akeru - Asian specialties served beachfront. Open for lunch and dinner.
Maria Bonita - Mexican cuisine that is available for dinner only. Closed on Mondays.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
With more than 50 in-house performers, this all-inclusive entertainment resort boasts a new and improved activities program with singers, clowns, acrobats, roller blade performers, comedians, DJ's, Ibiza Beach Club bar, Six Senses Beach Club & more.
Nightly Activities & Entertainment:
High-profile entertainment program at no additional cost. Highlights for the 2012 season includes, Pitbull, Kool and the Gang, nd Blues Brothers, Gloria Gaynor, just to name a few. Music festivals include Brazil Carnaval, Oasis Dance U & themed bars
CHILDREN'S PROGRAMS
Kid's club, game room, pool games, arts and crafts, playground, etc.
Applicable Ages: 3 to 15 years old.
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: Fee required.
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
688 Recommend
688 past Apple Vacationers would recommend Grand Oasis Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 11308reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Nice but Party Central
THOMAS K.
Jun 08 2018
We stayed at this facility with our best friends as we were celebrating their 10th anniversary. At 1st glance it we thought it was a great place to stay. However, after trouble with our rooms, they did not honor our requests that we had given in plenty of time, the extremely long wait for help with switching one of our rooms becasue the A/C didn't work, the coffee pot annd mini fridge in our new oom didn't work, and that this was definitely a party resort, makes it a place that we would't stay again. Also, the entertainement was fair on some place and great on others, but being able to see it without constantly looking around someone, did not leave us looking to find any more shows or acts to watch. The map is very confusing to follow to locae the resturants, and our friend got attacked by a peacock when we come walking out after eating. The staff that witnessed it never stioppped to make sure that she was okay. If you want a party resort, than this is for you.
Customer Rating: 

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Party resort
VIRGIL D.
May 22 2018
When we arrived on Monday mid-day the pool swim up bars were all ready full of 20 year olds partying and drinking.....which was the case our entire stay. We were thankful that this resort had so many pools and swim up bars as some were not so consumed with the drunk 20 year olds. Overall fun resort but not quiet and relaxing like others we have stayed at.
Customer Rating: 

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Review
DEANDRE S.
May 19 2018
Welcome letter was someone else’s, no welcome gift, robe/slippers. Room was not cleaned everyday, barely stocked our water. And finding water in the hotel or outside places is impossible. Room service doesn’t provide water either. It was quite frustrating.
Customer Rating: 

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If you are over the age of 21....don't stay here
ERIN E.
May 07 2018
This is spring break central....only its allllll the time. Took over an hr to check in, 3 hrs to get wifi, and the food at ALL restaurants on property was so so so bad, that we skipped meals just to not have to put any of that slop in our mouths. Nightmare. No we wont be returning, and I will steer everyone possible away from this resort. I guess you "get what you pay for"! It was one of the cheapest for all inclusive but I might never do an all inclusive again if this is what it looks like. Absolute nightmare.
Customer Rating: 

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The Vacation Everyone Needs
JORDAN T.
Mar 07 2018
I thought the Grand Oasis was perfect for what I was looking for. The resort itself is huge, so there are plenty of options and a variety as well. If you want to party it up there is a pool with lots of young people right near a tiered deck with lots of music. However there are several other pools with lots of open seating that are very peaceful (you'd never even know a party was going on not too far away). The resort is pretty easy to navigate and just nice to walk around. The beach is beautiful as opposed to other Mexican beaches that you may not actually be able to sit on, just be careful swimming the riptide can be pretty extreme. There are lots of options for food, the quality is what you would expect for a resort cooking in mass quantities-- I actually really like the tacos at the pool probably the most, but there are also several restaurants with views of the ocean. The burlesque style show is quite entertaining. Overall the staff is extremely friendly and fun. I went on this vacation alone for a few days rest from dental school and was able to meet tons of people, as everyone was very friendly. The only suggestion I think I would make for this resort is having some kind of posted list of daily activities. There are things going on such as volleyball or morning yoga, but they could easily be missed if you didn't happen to be walking by or actively seeking it out. I would recommend and would also return! Very happy with my experience.
Customer Rating: 

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DIANE C.
Feb 23 2018
My vacation was cut short due to husbands illness but hotel staff went out of their way to help us out.Beautiful hotel.
Customer Rating: 

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Never recommend this place.
IRENE V.
Feb 23 2018
We booked 3 rooms all with double beds. When we arrived, we had 3 rooms with king size beds. This was ok for 2 of the couples. The 3rd room were newlyweds and their friend. The hotel stated they never guarantee double beds and neither could Apple. Eventually they put a cot in the room. No one card that the 3 people were sleeping in the same bed. Everyone, include hotel and Apple employees referred us to someone else. The said see the concierge on the 5th floor in our building, which no one was there. The food was mediocre at best. We were given a welcome sheet that stated they left a free bottle of wine. One room received it, the other 2 did not. Again, no response from anyone. I ordered a birthday cake, it never arrived. All the employees act like they are taking notes and going to rectify the situation and you never see them again. We have been to Cancun many times. This vacation, by far, was the worst experience we have ever incurred. I would never take children to this hotel as we saw 2 fists fights while we were there. One with a man literally bleeding everywhere. The medics showed up to help. The other was a young woman being punched in the face. Really, I am almost ashamed to stay I stayed at Oasis Cancun. I am going to call Apple in the next few days to see if I can get any refund on the room itself. I will probably again be referred to a nonexistent employee. THINK TWICE before going here.
Customer Rating: 

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You Get What you pay for.
DONALD H.
Feb 21 2018
This is a review on my trip to Cancun Mexico from February 10th to 17th 2018. I stayed at The Pyramid at Grand Oasis, which I book Via Apply Vacation. First I will say my booking with Apply Vacation was perfect from beginning to end, 10 out of 10. I stayed at the Pyramid at Grand Oasis Cancun, to start the Web site is confusion at its best. Is the resort “The Pyramid at Grand Oasis or just Grand Oasis Cancun. For me, you need to make it better understood just which resort I’m booking. On arrival I was greeted and pointed to the check in office for GRAND PLUS, and met by Maro Delgado and the check In was pain less and easy. But I had to go back to office for WIFI information and then had to wait 24hrs to use it. Also no Robe & Slippers in room got them two days later. Both come with Grand Plus. I could go on and on about the little things good and bad, but to keep this short. I’ve stayed here back in 2016 for 7 days and at the time it had a 5 star rating. I am going to give them a 4 this time. “I’VE ALWAYS BEEN A FIRM BELIEVER THAT YOU GET WHAT YOU PAY FOR” I think I got what I paid for (good price). Reason for my lower rating: Door handle came off door over an hour to get it fixed. (see picture) Air Condition not working well, didn’t get cold enough (Glad it wasn’t really Hot) ??? TOWELS STUFF IN COLD AIR RETURN????? (didn’t take pictures) Patio door does not lock (safety concerns) Lights in Bathroom is not bright enough (new LED bulls – must be trying to save electricity) Water on the floor in the hallway, they put towels down. My guest slipped on the wet floor (she is ok, see picture) Over all of the restaurants were clean and very nice, but the food was just so so. In conclusion I would not recommend The Pyramid at Grand Oasis / Grand Oasis which ever they want to call them self a 5 STAR RESORT but a 4 STAR. I’ll give them a half star because of the outstanding staff, they are 5 star on their own.
Customer Rating: 

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Good but not great
JENNIFER H.
Feb 13 2018
We had a great vacation, but it could have been better if they had accommodations for disabled persons. My sister had a stroke, she can walk but there were stairs every where and no railings for her to hold onto. To stay at this hotel, you need to be able to walk. Each day we walked about 10k to 15k steps just in the resort. Even to get to our room we had to walk up steps to get to the elevator, definitely not ADA friendly. We loved Cancun and will return but need to stay at a different hotel so that I am not working so hard to get my sister to and from the room. The activities were fun. They had exercise on the beach with stretching in the early mornings. I loved the dancing and the staff was very nice.
Customer Rating: 

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Great Place
LORRAINE D.
Feb 07 2018
Many of the employees were really awesome. The service in the restaurants and bars was exceptional.
Customer Rating: 

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HANNAH H.
Feb 05 2018
I've been to several all inclusive hotels in Mexico and this was by far the worst one i've been to. We forgot a real gold chain in our hotel room and the staff said there was nothing there when they went and looked. We know for a fact it was left there and have never before been to a place that is dishonest especially about something like that and the amount it was worth. Not only that, but this hotel has the lowest quality of food probably offered in Mexico. The 'hamburgers' were a light tan color and mostly every restaurants food did not sit well. lastly, every time i have been to a resort the employees are amazing. The people, besides a select few, did not care about you or even had a smile on their face. The best part of the whole place was the beach, clearest beach i've been to in Mexico.
Customer Rating: 

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TripAdvisor Traveller Reviews
Grand oasis lite
xxmiranda09xx, Port Arthur, Texas
Sun Jun 17 20:42:57 EDT 2018
Just got back from here and it wasn’t bad at all. We were very skeptical due to the bad reviews but they must be coming from very picky people. Check in was fast and room was nice and cold. Only downfall was the toilet kept getting clogged but they would come plunge it as soon as we called the front desk. Tons of places to eat. Some were okay but our favorite was the sushi places. The food isn’t 5 star but it definitely wasn’t anything to complain about. This resort is huge so be prepared to walk a lot. The kinky night club is the place to be. Oh and beware the bartenders don’t cut you off so people were passing out drunk left and right. For the price This was a pretty neat resort

Grande oasis pyramid cancun
Harriet E,
Sun Jun 17 10:14:29 EDT 2018
Me and my partener stayed in this hotel For 14 nights and must say it’s APPALLING! We was all inclusive we arrived and was told to have access to the better restraunts we had to pay an extra 30us dollars a day each for a black band! As we spent a lot of money on our holiday already we decided we would just go to the ones we had access’s to and the food and service was very dissapointing so we ate out everyday! We went to a party through the day at the beach club in the hotel and they sprayed green powered over everyone which stained even after a shower so came off on the bed sheets. They blocked our room card and demanded we paid 300 US dollars for the sheets or they would kick us out of the hotel and we had 9 days left. We felt intimated and paid it straight away! I would defiantly not stay in this hotel again although it looks very nice inside it was a waste of money and ruined our holiday!

Not as bad as reviews make it seem
Jasmine N, Clearwater, Florida
Fri Jun 15 17:44:37 EDT 2018
After reading previous reviews I was so nervous about staying here, but I guess I was lucky, I had no issues when it came to my room, drinks or having a good time. Yes the food wasn’t great at all, but I went to party so it didn’t bother me as much, we found the food we liked and stuck with it. check in did take awhile but me and a friend both stood in different lines to see who would get helped first. I had a great time ! you get what you pay for!

My girlfriends and I stay at Grand Oasis
kohlersaustin, Virginia Beach, Virginia
Fri Jun 15 16:32:50 EDT 2018
Where to start... The minute we got to the hotel, we checked in and we’re told our bags would be taken care of and brought up to the room. We went to look for our bell hop to show us to our room and they handed my girlfriend her suitcase and said “adios” They gave us no direction to our hotel room or for daily activities. With the Grand Oasis being a bigger resort it took us about 20-30 minutes to find out what building we were staying in after flying for 6 hours and being up nearly 20 hours. Other problems we ran into.. -Our room flooded and they mopped it up and put towels under the door so it didn’t flood again. -Construction was being done (jack hammers) while were sitting by the pool. -Nails we’re sticking out of the wooden walk bridges -Food scraps lying in the main pools -Food was a 1 out of 5 -The alcohol quality was very poor -The activities and shows listed were under whelming and didn’t nearly portray what they showed us on the website -If it rains you are out of luck because they provide no inside bars unless you have the (black band) -The food again was almost unbearable -In a nightclub called Havanna in the resort and the roof caved and water dropped all over our friend we were with. We told the bartender and he simply just told us to move over a table and proceeded to just serve drinks and not fix it -Our bolt lock to our door was broke when we first got there and I called maintenance and they said they would be right up but never came -Our door wouldn’t fully close because the wood was warped -We ordered a single order of French Fries from room service which cost $12.00 USD and it took an hour to get up to us With all this being said, my girlfriend and I have worked in customer service so do not usually complain about these types of things but it was definitely something that we wanted to mention to other people. Again, we do not complain often and are always grateful for what we have but we hope to leave this review for someone looking to book at this resort and hope to save you money. I have never left a review before on any place or vacation spot for that matter but I felt as though this was important to do. If you are looking for a relaxing, well kept, good dining vacation, this is not for you. .

Should have been 5 stars.......
Stephen C, Coventry
Fri Jun 15 03:11:31 EDT 2018
Let me begin by saying this resort is beautiful. Great swimming pools, bars, entertainment in the evening and if that’s all we were judging it on then it would be 5 stars, however it’s not ! Firstly, we were booked in a garden view room, we had no view whatsoever and were roomed above a restaurant, complained twice to now avail. Secondly, the food is the worst I’ve ever eaten in an all inclusive resort. Ice cold chips everywhere, Mexican food with NO spice and completely bland. Chinese restaurant had 5 pots to choose food out of ala canteen, the food again was cold, no spice or flavour and was inedible. Steak house was good, Italian was ok but portions incredibly small, ordered spaghetti and meat balls, was given 2 tiny cold meatballs. Such a shame about the quality of food here because the resort is beautiful. Lastly, small storm on second last day. Water was streaming under our door to the hotel room, I luckily was in the room and spotted it so laid down towels to slow down the room being soaked. Our neighbours weren’t so lucky had 2 inches of water throughout room wrecking clothes, cases etc. Whilst my girlfriend reported this and demanded a new room, I cleaned the room with a squidgy and bucket off the cleaners, Yes that’s correct, I had to do it as the hotel left 1 poor lady to do 7 flooded rooms whilst water was still streaming in. When my girlfriend reported the issue to reception they accused her of leaving our patio doors open, she loudly explained they were closed and the water was coming through the actual hotel roof and through our front door. Eventually we packed our clothes and demanded a new room which we got begrudgingly. I’m so disappointed to have to give a bad review because like I’ve stated the resort is gorgeous but there are major issues that need solving here and I hope they do as I would love to spend more time there if they were.



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