Cancun

Grand Oasis Cancun


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, mininum 5 night stay).
Family: Two kids 12 & under Stay, Play, and Eat Free.

Create lasting memories at Grand Oasis Cancun. Under an impressive crystal cupola, the lobby of the hotel captivates with its hanging plants and exotic gardens. All rooms are decorated in a minimalistic Mexican style, and offer either a terrace or balcony. This hip, all-inclusive resort is located in the heart of Cancun's hotel zone, on a magnificent white-sand beach that's close to nightclubs, bars, restaurants, and shopping.

Grand Oasis Cancun offers a variety of daily activities and entertainment. Stay in shape at the fitness center, swing into action at the 9-hole, par-3 golf course, or relax at the full-service spa. Grand Oasis Cancun also has a marina offering non-motorized watersports, tennis courts, and shops. Take a dip in one of the longest pools in Cancun or relax under a palapa on the beach.

Grand Oasis Cancun is known for its high-profile entertainment. Highlights include live acts like Oasis Dance U, Oasis Country U, and Oasis Jazz U. More than 50 in-house performers -- singers, acrobats, skaters, comedians, flash mobs, and more -- ensure that entertainment experiences can be found throughout the resort every day. Dance the night away at the on-site nightclub, or relax to the sounds of live bands and musicians each night.

This exclusive resort provides the highest standards of quality and offers a relaxing atmosphere. Grand Oasis Cancun boasts one of the largest selections of restaurants and bars in the city. Take advantage of many eateries, each one with different specialties, and enjoy your favorite cocktail in one of the amazing bars.

Find more information about Oasis Hotels & Resorts. Learn more about Cancun.


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HOTEL LOCATION
Located in Cancun's Hotel zone, this beachfront property is within 19 km (12mi)from the Cancun international airport, shops and Cancun nightclub district.
Address:
CANCUN
QR

MX
Local Phone: +52-998-881-7000
Toll Free Phone: 1-800-44-OASIS
Fax: 52-998-287-3832
Website Address: www.oasishotels.com
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (30 min.)
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
The unique free flowing design of the swimming pool (over 490 yards in length) meanders along spacious gardens, solariums and entertainment areas. It includes 3 swim-up bars, islands and waterfalls.
Golf: ON-SITE
Par 3 executive course.
Holes: 9
Green Fees: Complimentary
Cart Fee: Complimentary
Club Rental Fees: $15
Caddy: not available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Raquet Rental Fees: contact hotel
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The resort's main building features a pyramid shape with an eight-story atrium, skylights, and multi-story hanging plants. Two outer buildings offer Caribbean Sea, sunset or tropical garden views; guestrooms come with balconies or terraces. The ONLY Ultimate All Inlcusive entertainment resort in Cancun with live acts from well known artists (Kool & the Gang, NE-YO, Gloria Gaynor, and many more) and shows by animation members including clowns, mimes, acrobats with unexpected entertainment. Beach: The hotel property runs along a 1/3 of a mile of with sand beach with private Beach Club Bar and and Grill. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 1320
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The following fee is charged by the property at the time of service: check in or check out, damage deposit: $27 per stay for guests 24 and under (cash only). The is a fee for the safety depsosit box (apprx. $4.62 per day).
ROOM TYPES
GRAND PLUS
Rooms are located in the beachfront building or Palmar building and have a balcony. Private bathroom. Upgraded minibar restocked daily. Private check-in/check-out. 1 day free rental of Oasis Smart car for stays of 4 nights or longer (ins not inc.) Oceanvw
1 King Bed or 2 Double Beds Crib Available, Crib Charge:X
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
GRAND OCEAN VIEW ROOM
Guestroom includes one king bed or two double beds, and a private balcony or terrace with beautiful ocean views. Room also features a private bath with a shower/tub combination, a minibar, and more. Free WiFi (two devices per room)
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
GRAND
All guestrooms are located in the Palmar Building and have a private balcony. Views of Golf course or Garden. Minibar restocked daily: beer, sodas, bottles water. Bath amenities, 42" flat screen television. Private bathroom. One King or two double beds.
1 King Bed or 2 Double Beds Crib Available, Crib Charge:X
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Wireless internet access ($), direct dial telephone ($), safe-deposit box ($)
DINING
Grand Oasis Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Grand Oasis Cancun:
Sevilla Wine & Tapas - Small plates of variety and flavor served with fine wines from around the world. Open for lunch and dinner. Closed on Saturdays.
Bahia Rodizio - Steakhouse that offers indoor and outdoor seating. Open for dinner.
Tunkul Restaurant - AC buffet restaurant serving international buffets for breakfast, lunch and dinner.
Hippie Chic Grill - Delicious snack bar offerings. Open for lunch and dinner.
Akeru - Asian specialties served beachfront. Open for lunch and dinner.
Maria Bonita - Mexican cuisine that is available for dinner only. Closed on Mondays.
Coffee & Me - Serving continental breakfast.
Dos Lunas - White-linen service in open-air thatched roof palapa with colorful dcor. Italian cuisine. Available for lunch and dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
With more than 50 in-house performers, this all-inclusive entertainment resort boasts a new and improved activities program with singers, clowns, acrobats, roller blade performers, comedians, DJ's, Ibiza Beach Club bar, Six Senses Beach Club & more.
Nightly Activities & Entertainment:
High-profile entertainment program at no additional cost. Highlights for the 2012 season includes, Pitbull, Kool and the Gang, nd Blues Brothers, Gloria Gaynor, just to name a few. Music festivals include Brazil Carnaval, Oasis Dance U & themed bars
CHILDREN'S PROGRAMS
Kid's club, game room, pool games, arts and crafts, playground, etc.
Applicable Ages: 3 to 15 years old.
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: Fee required.
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
688 Recommend
688 past Apple Vacationers would recommend Grand Oasis Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 11106reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
The Vacation Everyone Needs
JORDAN T.
Mar 07 2018
I thought the Grand Oasis was perfect for what I was looking for. The resort itself is huge, so there are plenty of options and a variety as well. If you want to party it up there is a pool with lots of young people right near a tiered deck with lots of music. However there are several other pools with lots of open seating that are very peaceful (you'd never even know a party was going on not too far away). The resort is pretty easy to navigate and just nice to walk around. The beach is beautiful as opposed to other Mexican beaches that you may not actually be able to sit on, just be careful swimming the riptide can be pretty extreme. There are lots of options for food, the quality is what you would expect for a resort cooking in mass quantities-- I actually really like the tacos at the pool probably the most, but there are also several restaurants with views of the ocean. The burlesque style show is quite entertaining. Overall the staff is extremely friendly and fun. I went on this vacation alone for a few days rest from dental school and was able to meet tons of people, as everyone was very friendly. The only suggestion I think I would make for this resort is having some kind of posted list of daily activities. There are things going on such as volleyball or morning yoga, but they could easily be missed if you didn't happen to be walking by or actively seeking it out. I would recommend and would also return! Very happy with my experience.
Customer Rating: 

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DIANE C.
Feb 23 2018
My vacation was cut short due to husbands illness but hotel staff went out of their way to help us out.Beautiful hotel.
Customer Rating: 

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Never recommend this place.
IRENE V.
Feb 23 2018
We booked 3 rooms all with double beds. When we arrived, we had 3 rooms with king size beds. This was ok for 2 of the couples. The 3rd room were newlyweds and their friend. The hotel stated they never guarantee double beds and neither could Apple. Eventually they put a cot in the room. No one card that the 3 people were sleeping in the same bed. Everyone, include hotel and Apple employees referred us to someone else. The said see the concierge on the 5th floor in our building, which no one was there. The food was mediocre at best. We were given a welcome sheet that stated they left a free bottle of wine. One room received it, the other 2 did not. Again, no response from anyone. I ordered a birthday cake, it never arrived. All the employees act like they are taking notes and going to rectify the situation and you never see them again. We have been to Cancun many times. This vacation, by far, was the worst experience we have ever incurred. I would never take children to this hotel as we saw 2 fists fights while we were there. One with a man literally bleeding everywhere. The medics showed up to help. The other was a young woman being punched in the face. Really, I am almost ashamed to stay I stayed at Oasis Cancun. I am going to call Apple in the next few days to see if I can get any refund on the room itself. I will probably again be referred to a nonexistent employee. THINK TWICE before going here.
Customer Rating: 

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You Get What you pay for.
DONALD H.
Feb 21 2018
This is a review on my trip to Cancun Mexico from February 10th to 17th 2018. I stayed at The Pyramid at Grand Oasis, which I book Via Apply Vacation. First I will say my booking with Apply Vacation was perfect from beginning to end, 10 out of 10. I stayed at the Pyramid at Grand Oasis Cancun, to start the Web site is confusion at its best. Is the resort The Pyramid at Grand Oasis or just Grand Oasis Cancun. For me, you need to make it better understood just which resort Im booking. On arrival I was greeted and pointed to the check in office for GRAND PLUS, and met by Maro Delgado and the check In was pain less and easy. But I had to go back to office for WIFI information and then had to wait 24hrs to use it. Also no Robe & Slippers in room got them two days later. Both come with Grand Plus. I could go on and on about the little things good and bad, but to keep this short. Ive stayed here back in 2016 for 7 days and at the time it had a 5 star rating. I am going to give them a 4 this time. IVE ALWAYS BEEN A FIRM BELIEVER THAT YOU GET WHAT YOU PAY FOR I think I got what I paid for (good price). Reason for my lower rating: Door handle came off door over an hour to get it fixed. (see picture) Air Condition not working well, didnt get cold enough (Glad it wasnt really Hot) ??? TOWELS STUFF IN COLD AIR RETURN????? (didnt take pictures) Patio door does not lock (safety concerns) Lights in Bathroom is not bright enough (new LED bulls must be trying to save electricity) Water on the floor in the hallway, they put towels down. My guest slipped on the wet floor (she is ok, see picture) Over all of the restaurants were clean and very nice, but the food was just so so. In conclusion I would not recommend The Pyramid at Grand Oasis / Grand Oasis which ever they want to call them self a 5 STAR RESORT but a 4 STAR. Ill give them a half star because of the outstanding staff, they are 5 star on their own.
Customer Rating: 

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Good but not great
JENNIFER H.
Feb 13 2018
We had a great vacation, but it could have been better if they had accommodations for disabled persons. My sister had a stroke, she can walk but there were stairs every where and no railings for her to hold onto. To stay at this hotel, you need to be able to walk. Each day we walked about 10k to 15k steps just in the resort. Even to get to our room we had to walk up steps to get to the elevator, definitely not ADA friendly. We loved Cancun and will return but need to stay at a different hotel so that I am not working so hard to get my sister to and from the room. The activities were fun. They had exercise on the beach with stretching in the early mornings. I loved the dancing and the staff was very nice.
Customer Rating: 

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Great Place
LORRAINE D.
Feb 07 2018
Many of the employees were really awesome. The service in the restaurants and bars was exceptional.
Customer Rating: 

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HANNAH H.
Feb 05 2018
I've been to several all inclusive hotels in Mexico and this was by far the worst one i've been to. We forgot a real gold chain in our hotel room and the staff said there was nothing there when they went and looked. We know for a fact it was left there and have never before been to a place that is dishonest especially about something like that and the amount it was worth. Not only that, but this hotel has the lowest quality of food probably offered in Mexico. The 'hamburgers' were a light tan color and mostly every restaurants food did not sit well. lastly, every time i have been to a resort the employees are amazing. The people, besides a select few, did not care about you or even had a smile on their face. The best part of the whole place was the beach, clearest beach i've been to in Mexico.
Customer Rating: 

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Grand oasis
KARLA M.
Feb 04 2018
When it rained it came in thru our balcony door and it was raining in all thru the building and there were towels down all the halls for water dripping in
Customer Rating: 

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Grand oasis
HANNAH C.
Feb 01 2018
The room size was great. Came in to a stocked mini fridge, champagne , & dessert. When it got rainy the windows shook and the wind made them knock. Super annoying, especially while trying to sleep. The staff was friendly and helpful. Having the beach right outside the hotel was lovely as well.
Customer Rating: 

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Not an All Inclusive Vacation
VICTORIA S.
Feb 01 2018
I have stayed at all inclusive resorts through apple vacations and have never been disappointed like I was on this trip. The package we paid for online didnt get us access to all of the restaurants, we had to pay an extra $100 when we got there. Room service wasn't included and there were no servers at the beach or the pool like at other resorts we stayed at. The maidstaff came to clean our room and didnt remake our beds. the just folded down the top sheet., the bed skirts were thrown on the floor and my earrings went missing. Overall, I was just so disappointed. I had so much fun on my past trips, I definitely didnt expect to encounter this experience.
Customer Rating: 

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Disappointed
KYRA K.
Jan 31 2018
I had been to Grand Oasis before and had better experience. But this time staff was rude, maids did not come every day, there were long lines for restaurants, breakfast and lunch staff was always extremely rude, and we had 3 teenage daughters in one room and had asked for two bed and only got one. They were rude and refused to exchange rooms. Hotel not very clean. Hallways noisy at night. Things were banging on roof in wind. Room keys would continuously quit working. Pool tables in sports bar were like playing pool in wet sand. For what we paid, I wish we would have gone elsewhere.
Customer Rating: 

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TripAdvisor Traveller Reviews
Very friendly place - clean and cheerful
Neener911, Toronto, Canada
Tue Apr 24 08:54:51 EDT 2018
Our 1 week stay at Grand Oasis Cancun was fabulous! The pool was refreshing and seemed endless in length. The beach was litter free and we had access to lots of reclining chairs and inflated beach beds which were lovely. There were many restaurant options available, so we tried many place and all were good (some great, but all good) What made our trip great were the staff at the resort - incredibly friendly from bell hops, to concierges, to waiters to entertainment staff. Everyone was very nice and accommodating. I can't wait to go back!!

Great place, could improve
jiangyuxiao408, Atlanta, Georgia
Tue Apr 24 08:22:29 EDT 2018
I have visited Cancun twice and stayed in Grand Oasis Cancun both times. The first time was great: lots of options for restaurants, friendly staff, amazing ocean views. Had my 18th bday there the second time, noticed the decrease on restaurant options for non black pyramid members, the ocean and shore was occupied by seaweed; however, the experience was great, me and my friends met lots of other ppl and became friends. And when my mom asked to change the room, the staff was really patient.

Grand Oasis Cancún very bad hotel it was a really disappointed holiday
castillo1414, Toronto, Canada
Tue Apr 24 02:06:43 EDT 2018
Gran Osais Cancún hotel is the worst hotel I have been, bad service at front desk, they don’t help you if you have a problem you become a ping pone ball from person to person rooms are in poor shape and dirty, if you want to eat you have to make a big line ups For breakfast, lunch en diner if you go to eat past 9:00pm they don’t let you in at the restaurant end the excuse is “we’re no taking more names on the list, meaning you have to eat when they tell you no when you want to eat, pool was dirty if you want a drink preper to walk, really if I was you I’ll think twice to go to this hotel. I’ll come back to Cancún but never to Grand Oasis Cancún .

Average at its finest
Gaby B,
Mon Apr 23 22:33:53 EDT 2018
Overall a very average resort, depending on what you’re after. Don’t bother going to this resort unless you are willing to spend the extra money to have the black bracelet, this will give you access to almost everything bars/buffets/drink types throughout the entire resort. Issues we had: upon arrival we were told to go to three different check in areas and after an hour we finally had a room key. Got to our room and it was nothing close to what was described also had no WiFi connection. Back to the reception to get WiFi to only be told we only receive a password for two devices when we had three people in the room, had to pay $900 pesos for 7 days of WiFi for a third. On the second day we returned after a day trip to the Chichen Itza to our room entrance flooded, a split in the room and water pouring from the light fitting. No concierge was on either levels on our buildings and no one answered our multiple calls so we walked all the way to the main reception to only be told without ANY apologies that we needed to go back to our building and find the concierge. After about and hour we finally found someone who said they’d send maintenance and sent us away. We waited another 45 minutes until a maid came to wipe up the water. Another 30 minutes until maintenance came and drained the roof. After many more complaints we were then moved to another room around 6 hours after the issue was first brought to attention. All situations or any conflicting issues are low priority and no one shows any form of urgency to assist. Food was average in most places. Places to eat (a little higher quality): Le Buffet, Steakhouse, Chinese and Bites. Staff were great in food and beverage, very attentive! Just guest servicing and admin staff were horrendous!! I will not be staying here again but was okay in the end after being moved to a different room (3 of us in a King Bed but had an ocean view)

Stayed Less than 10 hours and had to LEAVE! Brace Yourselves!
De L,
Mon Apr 23 13:59:41 EDT 2018
I booked my trip to this resort despite the reviews 1) because I was recommended this resort, and 2) because I've been to resorts before that has had a mix of good and bad reviews. I checked in on early Monday (April 16) morning around 2am and was not impressed the second I walked in. We arrived super late due to flight delays so I did not expect much, but was surprised by how unattractive the resort was. It was super dark in the lobby, no lights. The check-in process was long with little space. The line-up went out the lobby door. The guests were loud and rowdy but I mean, they were having a good time so no big deal. Still hopeful and excited to arrive after a 4 hour delay, I didn't want to be to judgmental. Once we finally checked-in and were given our room number, I couldn't help but think how tacky the resort looked. Where the rooms were, the area was lit with a bunch of different colours (red, blue, yellow...the rainbow). To a child I imagine they would find that kind of cool, but it wasn't my taste at all. The elevator smelt like armpits. It was disgusting. There were empty cups all around. I just didn't get a clean vibe. BUT BOY was I in for a treat... When we entered our first room (yes, first) we had two double beds. We didn't even look any further, my boyfriend and I just turned right around and said "we were given the wrong room." We specifically asked for a king-sized bed. We went back to the lobby with our luggage and asked for a different room. We were told that a king bed was never guaranteed but if we wanted one, we could come back in the morning as people would have checked out making more rooms available. Ok fine, it was annoying, but what else could we have done. Please keep in mind that it was around 3:30-4am at this point. We returned up the smelly elevator and back to the room. Now that we were forced to settle was when we realized how FILTHY the room really was. 1) The phone had food stains on it 2) The toilet had urine stained on the seat 3) The sink was rusted and disgusting It was enough for us to be grossed out to the point where we requested, yet again, another room This time we were given another room that also had two beds. Again, knowing we would switch later on, we were ok. EXCEPT this time we found BLOOD on one of the decorative pillows. Disgusting! We headed back, with our luggage, back downstairs to complain yet again about how filthy the room was. We even brought the pillow that had blood on it to show. I was so heated and disgusted that I wanted to go back home. If we never spotted the blood, who knows what kind of diseases we could have developed off that alone. We complained and demanded another room (room #3) and miraculously they had a "no show" and a king bed available. Now, it's after 4am and we were so tired and hungry. We just wanted to take a shower, settle in, and eat. We called room service and were told that they were cleaning the kitchen, and to call back in an hour. Room service was said to be until 6am, but sure, ok. My boyfriend decided to take a shower while we settled in and waited. While he was in the shower, i decided to really examine the room to make sure it was cleaned. As i pulled the sheets off the bed, i saw huge dirty stains, I don't know if it was blood or dirt, no idea. But i was SO pissed off that i went back to the lobby while my boyfriend showered. I showed the clerks all the photos i've taken of all THREE rooms thus far and simply said "get me another room, i've had enough" I requested that we speak to a manager and was told that the manager would arrive at 7am. At this time we are now at 5am or so. I demanded a refund because at this point i wanted nothing to do with this resort. Of course I had to wait until a manager arrived to talk about that. However, they again had another "no show" and moved us to another room with a king bed. This time the room was gorgeous. It was an ocean view suite with a lot of space. But being beautiful meant nothing after experiencing 3 disgusting rooms prior. We were so uncomfortable that we didn't even sleep on their pillows. We laid our own clothes down so that our faces wouldn't touch any of their sheets. What a way to vacation right? It's now 5:30 or so and we called room service again, and still we were told to call back because they were cleaning. We called again 20 minutes later and was told the same. So frustrating for this to be our first night. We had no water or snacks in our room to even munch on. We just had to wait for breakfast to start in the next couple of hours. I don't even want to spend time on breakfast because i was totally disgusted by everything that i didn't even want to eat. I will mention that my teaspoon for my TEA (god i couldn't even enjoy a tea) was dirty as well. Anyway, we finally had a chance to speak to the manager. I was still so hungry and frustrated that i started crying. I don't remember her name (I want to say Andrea), but she was so amazing. She listened to everything we had to say, looked at all of our pictures, and offered us to stay at the Grans Oasis Sens (adult only resort) instead. We ended up taking her up on that offer instead of a refund because we were prepared to pay to go somewhere else anyway. I must say, the Sens was a billion times better and we actually loved our ROOM and our stay. It was just really unfortunate that we had to deal with the mess of Cancun Oasis location. Please see pics. I would never recommend this resort to any mature couple. I was told it's more suited for 18-25 year olds. I was annoyed that we paid 800 pesos for a week on wifi even though we didn't even spend half a day, but getting out of that place made it all worth it.



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