Apple Vacations Traveller Reviews
I would never visit that Resort again I did not know that there was a tier system which didn't allow me to enter into certain restaurants or areas I paid for an all exclusive trip that's what I expected not to get on my Resort premises and not be allowed to enter certain areas Apple should have told us and gave us the option to upgrade to the black band I will not use apple again
Apple provided misleading information. All inclusive the better restaurants and bars were excluded. Nice room with great ocean front room but no beach access directly from the building. Long walk to get to the beach. Note that we paid extra for grand plus room and still excluded from restaurants, bars and the party zone. Very disappointing vacation. We have been to Rivera maya on 14 occasions so it is not the country, just this hotel.
Nice but Party Central
We stayed at this facility with our best friends as we were celebrating their 10th anniversary. At 1st glance it we thought it was a great place to stay. However, after trouble with our rooms, they did not honor our requests that we had given in plenty of time, the extremely long wait for help with switching one of our rooms becasue the A/C didn't work, the coffee pot annd mini fridge in our new oom didn't work, and that this was definitely a party resort, makes it a place that we would't stay again. Also, the entertainement was fair on some place and great on others, but being able to see it without constantly looking around someone, did not leave us looking to find any more shows or acts to watch. The map is very confusing to follow to locae the resturants, and our friend got attacked by a peacock when we come walking out after eating. The staff that witnessed it never stioppped to make sure that she was okay. If you want a party resort, than this is for you.
When we arrived on Monday mid-day the pool swim up bars were all ready full of 20 year olds partying and drinking.....which was the case our entire stay. We were thankful that this resort had so many pools and swim up bars as some were not so consumed with the drunk 20 year olds. Overall fun resort but not quiet and relaxing like others we have stayed at.
Welcome letter was someone else’s, no welcome gift, robe/slippers. Room was not cleaned everyday, barely stocked our water. And finding water in the hotel or outside places is impossible. Room service doesn’t provide water either. It was quite frustrating.
If you are over the age of 21....don't stay here
This is spring break central....only its allllll the time. Took over an hr to check in, 3 hrs to get wifi, and the food at ALL restaurants on property was so so so bad, that we skipped meals just to not have to put any of that slop in our mouths. Nightmare. No we wont be returning, and I will steer everyone possible away from this resort. I guess you "get what you pay for"! It was one of the cheapest for all inclusive but I might never do an all inclusive again if this is what it looks like. Absolute nightmare.
The Vacation Everyone Needs
I thought the Grand Oasis was perfect for what I was looking for. The resort itself is huge, so there are plenty of options and a variety as well. If you want to party it up there is a pool with lots of young people right near a tiered deck with lots of music. However there are several other pools with lots of open seating that are very peaceful (you'd never even know a party was going on not too far away). The resort is pretty easy to navigate and just nice to walk around. The beach is beautiful as opposed to other Mexican beaches that you may not actually be able to sit on, just be careful swimming the riptide can be pretty extreme. There are lots of options for food, the quality is what you would expect for a resort cooking in mass quantities-- I actually really like the tacos at the pool probably the most, but there are also several restaurants with views of the ocean. The burlesque style show is quite entertaining. Overall the staff is extremely friendly and fun. I went on this vacation alone for a few days rest from dental school and was able to meet tons of people, as everyone was very friendly. The only suggestion I think I would make for this resort is having some kind of posted list of daily activities. There are things going on such as volleyball or morning yoga, but they could easily be missed if you didn't happen to be walking by or actively seeking it out. I would recommend and would also return! Very happy with my experience.
My vacation was cut short due to husbands illness but hotel staff went out of their way to help us out.Beautiful hotel.
Never recommend this place.
We booked 3 rooms all with double beds. When we arrived, we had 3 rooms with king size beds. This was ok for 2 of the couples. The 3rd room were newlyweds and their friend. The hotel stated they never guarantee double beds and neither could Apple. Eventually they put a cot in the room. No one card that the 3 people were sleeping in the same bed. Everyone, include hotel and Apple employees referred us to someone else. The said see the concierge on the 5th floor in our building, which no one was there. The food was mediocre at best. We were given a welcome sheet that stated they left a free bottle of wine. One room received it, the other 2 did not. Again, no response from anyone. I ordered a birthday cake, it never arrived. All the employees act like they are taking notes and going to rectify the situation and you never see them again. We have been to Cancun many times. This vacation, by far, was the worst experience we have ever incurred. I would never take children to this hotel as we saw 2 fists fights while we were there. One with a man literally bleeding everywhere. The medics showed up to help. The other was a young woman being punched in the face. Really, I am almost ashamed to stay I stayed at Oasis Cancun. I am going to call Apple in the next few days to see if I can get any refund on the room itself. I will probably again be referred to a nonexistent employee. THINK TWICE before going here.
You Get What you pay for.
This is a review on my trip to Cancun Mexico from February 10th to 17th 2018. I stayed at The Pyramid at Grand Oasis, which I book Via Apply Vacation.
First I will say my booking with Apply Vacation was perfect from beginning to end, 10 out of 10.
I stayed at the Pyramid at Grand Oasis Cancun, to start the Web site is confusion at its best. Is the resort “The Pyramid at Grand Oasis or just Grand Oasis Cancun. For me, you need to make it better understood just which resort I’m booking.
On arrival I was greeted and pointed to the check in office for GRAND PLUS, and met by Maro Delgado and the check In was pain less and easy. But I had to go back to office for WIFI information and then had to wait 24hrs to use it. Also no Robe & Slippers in room got them two days later. Both come with Grand Plus.
I could go on and on about the little things good and bad, but to keep this short. I’ve stayed here back in 2016 for 7 days and at the time it had a 5 star rating. I am going to give them a 4 this time. “I’VE ALWAYS BEEN A FIRM BELIEVER THAT YOU GET WHAT YOU PAY FOR” I think I got what I paid for (good price).
Reason for my lower rating:
Door handle came off door over an hour to get it fixed. (see picture)
Air Condition not working well, didn’t get cold enough (Glad it wasn’t really Hot) ??? TOWELS STUFF IN COLD AIR RETURN????? (didn’t take pictures)
Patio door does not lock (safety concerns)
Lights in Bathroom is not bright enough (new LED bulls – must be trying to save electricity)
Water on the floor in the hallway, they put towels down. My guest slipped on the wet floor (she is ok, see picture)
Over all of the restaurants were clean and very nice, but the food was just so so.
In conclusion I would not recommend The Pyramid at Grand Oasis / Grand Oasis which ever they want to call them self a 5 STAR RESORT but a 4 STAR. I’ll give them a half star because of the outstanding staff, they are 5 star on their own.
Good but not great
We had a great vacation, but it could have been better if they had accommodations for disabled persons. My sister had a stroke, she can walk but there were stairs every where and no railings for her to hold onto. To stay at this hotel, you need to be able to walk. Each day we walked about 10k to 15k steps just in the resort. Even to get to our room we had to walk up steps to get to the elevator, definitely not ADA friendly. We loved Cancun and will return but need to stay at a different hotel so that I am not working so hard to get my sister to and from the room. The activities were fun. They had exercise on the beach with stretching in the early mornings. I loved the dancing and the staff was very nice.
TripAdvisor Traveller Reviews
Felt like Fancy Gringo
Had an amazing time with fish swimming by my feet at the beach had good food, great live music and extra activities thru out the day where grate and bar was well stocked :p
Friendly, well presented, helpful staff all of witch spoke great English.
Just suck wifi isn't free!!
Grand oasis cancun
If you want to party, this is the right hotel. Theres always something going on in the day or at night, and everytime i had to go out of the hotel we were well guided. I really like the animation there too and i looved Big Poppa he was the best and was so funny! Just for the activities and the fun i had there i recommend it
Daytime, Events and Fun
I will have to say this, this resort, and trip was a lot of fun, based on the layout, and obviously weather. But to be honest during the week a promoter who went by the name Big Poppa, kept things hype for us by the stage entertaining in between the beach and the stage area for the day festivities we were looking for. If it wasn't for the entertainment that was provided in those areas, the day experience would have been far more lack luster. Much appreciation to him and entertainment plans that brought those people there to keep the day time party going. Also later one night we had ran into Big Poppa at a night club event, and he recognized me, which was impressive to me. He gave a shout out, which made the experience of that all that more special.
Worst hotel ever, stay away
I had booked 5 rooms with my friends, checking in took 3 hours. Room was in tatters with smell of wet paint everywhere and the air conditioner wasnâ€™t working. Furthermore the hotel security collided with the taxi drivers to extort more money from me. They did nothing to help even as the taxi driver tried to take me out of the hotel. The security came to our room and started complaining about having 4 people hanging out in a room, while the next door room was having a party of more than 20 people. The hotel refused to help in resolving my issues and when I tried to leave to go to another hotel they would let me leave, it felt like a jail. The conditions of hygiene are pathetic, glasses at the â€śall inclusiveâ€ť bar were dunked in a tub of dirty water to be cleaned and just handed on to the next guest. All the alcohol is not premium itâ€™s the worst you can find. The food is horrible as they were serving chicken nuggets with black meat inside. Room service staff is filled with full of sketchy guys ready without uniform and they look ready to steal anything of value from you. STAY AWAY AT ALL COSTS. Many better hotels like Hyatt Zillara right on the strip, same price and much better service as well as all inclusive
Definitely a spring break party destination!
Just returned home from a trip here. I'll start with the good & words of advice.
1. Know your levels at this resort. The Oasis Grand is mid range, Oasis lite is bottom level & The Pyramid at Grand Oasis is the best. We stayed in a beach front room at the Grand and we ended up upgrading our bracelets to the Pyramid level the last day to get access to the nicer places. Boy did that make a difference! Didn't have to wait for drinks, food etc. I would recommend going that route.
2. Food was excellent!! The White Box, Dos Lunas & Maki Taco were the best!! Ibizia, Sarape & the tapas places were great as well. Radizio was good, but not the best compared to others.
3. The pool is amazing!! The rowdy kids tend to stay by the swipe up bars at both ends. Mid section has better chairs & there is a wine bar & beach bar in the middle. Take your $1 for tips..it goes a long way when waiting with the masses for drinks!!
Now for the not so good....
1. Rooms were ok..kinda run down & dirty, but comfortable. 3 star at best. Everything echos, especially the drunk kids at 4am in the lobby of the building.
2. It definitely takes spring breakers!! MTV was there for spring break and the party stage was next to our building. I'd avoid building 1 if you want some quiet. Again, I'd just opt for the Pyramid. Had we have known this we would have chosen a different resort
3. The check in...almost 2 hours to check in. I have no idea why?! It took our girl 10 min with us and there were 4 groups in front of us. It may have something to do with a cash only fee they charge every person under 25ish for insurance against damage (heard this from another traveler). Lots of surprised unhappy people!
4. No hot water in the AM. Found that out our last day, otherwise was taking showers at night so don't know if it was a usage issue in the AM.
Overall, we had a lot of fun but I'd check out better places before Id go back here.
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