Apple Vacations Traveller Reviews
Apple provided misleading information. All inclusive the better restaurants and bars were excluded. Nice room with great ocean front room but no beach access directly from the building. Long walk to get to the beach. Note that we paid extra for grand plus room and still excluded from restaurants, bars and the party zone. Very disappointing vacation. We have been to Rivera maya on 14 occasions so it is not the country, just this hotel.
Nice but Party Central
We stayed at this facility with our best friends as we were celebrating their 10th anniversary. At 1st glance it we thought it was a great place to stay. However, after trouble with our rooms, they did not honor our requests that we had given in plenty of time, the extremely long wait for help with switching one of our rooms becasue the A/C didn't work, the coffee pot annd mini fridge in our new oom didn't work, and that this was definitely a party resort, makes it a place that we would't stay again. Also, the entertainement was fair on some place and great on others, but being able to see it without constantly looking around someone, did not leave us looking to find any more shows or acts to watch. The map is very confusing to follow to locae the resturants, and our friend got attacked by a peacock when we come walking out after eating. The staff that witnessed it never stioppped to make sure that she was okay. If you want a party resort, than this is for you.
When we arrived on Monday mid-day the pool swim up bars were all ready full of 20 year olds partying and drinking.....which was the case our entire stay. We were thankful that this resort had so many pools and swim up bars as some were not so consumed with the drunk 20 year olds. Overall fun resort but not quiet and relaxing like others we have stayed at.
Welcome letter was someone else’s, no welcome gift, robe/slippers. Room was not cleaned everyday, barely stocked our water. And finding water in the hotel or outside places is impossible. Room service doesn’t provide water either. It was quite frustrating.
If you are over the age of 21....don't stay here
This is spring break central....only its allllll the time. Took over an hr to check in, 3 hrs to get wifi, and the food at ALL restaurants on property was so so so bad, that we skipped meals just to not have to put any of that slop in our mouths. Nightmare. No we wont be returning, and I will steer everyone possible away from this resort. I guess you "get what you pay for"! It was one of the cheapest for all inclusive but I might never do an all inclusive again if this is what it looks like. Absolute nightmare.
The Vacation Everyone Needs
I thought the Grand Oasis was perfect for what I was looking for. The resort itself is huge, so there are plenty of options and a variety as well. If you want to party it up there is a pool with lots of young people right near a tiered deck with lots of music. However there are several other pools with lots of open seating that are very peaceful (you'd never even know a party was going on not too far away). The resort is pretty easy to navigate and just nice to walk around. The beach is beautiful as opposed to other Mexican beaches that you may not actually be able to sit on, just be careful swimming the riptide can be pretty extreme. There are lots of options for food, the quality is what you would expect for a resort cooking in mass quantities-- I actually really like the tacos at the pool probably the most, but there are also several restaurants with views of the ocean. The burlesque style show is quite entertaining. Overall the staff is extremely friendly and fun. I went on this vacation alone for a few days rest from dental school and was able to meet tons of people, as everyone was very friendly. The only suggestion I think I would make for this resort is having some kind of posted list of daily activities. There are things going on such as volleyball or morning yoga, but they could easily be missed if you didn't happen to be walking by or actively seeking it out. I would recommend and would also return! Very happy with my experience.
My vacation was cut short due to husbands illness but hotel staff went out of their way to help us out.Beautiful hotel.
Never recommend this place.
We booked 3 rooms all with double beds. When we arrived, we had 3 rooms with king size beds. This was ok for 2 of the couples. The 3rd room were newlyweds and their friend. The hotel stated they never guarantee double beds and neither could Apple. Eventually they put a cot in the room. No one card that the 3 people were sleeping in the same bed. Everyone, include hotel and Apple employees referred us to someone else. The said see the concierge on the 5th floor in our building, which no one was there. The food was mediocre at best. We were given a welcome sheet that stated they left a free bottle of wine. One room received it, the other 2 did not. Again, no response from anyone. I ordered a birthday cake, it never arrived. All the employees act like they are taking notes and going to rectify the situation and you never see them again. We have been to Cancun many times. This vacation, by far, was the worst experience we have ever incurred. I would never take children to this hotel as we saw 2 fists fights while we were there. One with a man literally bleeding everywhere. The medics showed up to help. The other was a young woman being punched in the face. Really, I am almost ashamed to stay I stayed at Oasis Cancun. I am going to call Apple in the next few days to see if I can get any refund on the room itself. I will probably again be referred to a nonexistent employee. THINK TWICE before going here.
You Get What you pay for.
This is a review on my trip to Cancun Mexico from February 10th to 17th 2018. I stayed at The Pyramid at Grand Oasis, which I book Via Apply Vacation.
First I will say my booking with Apply Vacation was perfect from beginning to end, 10 out of 10.
I stayed at the Pyramid at Grand Oasis Cancun, to start the Web site is confusion at its best. Is the resort “The Pyramid at Grand Oasis or just Grand Oasis Cancun. For me, you need to make it better understood just which resort I’m booking.
On arrival I was greeted and pointed to the check in office for GRAND PLUS, and met by Maro Delgado and the check In was pain less and easy. But I had to go back to office for WIFI information and then had to wait 24hrs to use it. Also no Robe & Slippers in room got them two days later. Both come with Grand Plus.
I could go on and on about the little things good and bad, but to keep this short. I’ve stayed here back in 2016 for 7 days and at the time it had a 5 star rating. I am going to give them a 4 this time. “I’VE ALWAYS BEEN A FIRM BELIEVER THAT YOU GET WHAT YOU PAY FOR” I think I got what I paid for (good price).
Reason for my lower rating:
Door handle came off door over an hour to get it fixed. (see picture)
Air Condition not working well, didn’t get cold enough (Glad it wasn’t really Hot) ??? TOWELS STUFF IN COLD AIR RETURN????? (didn’t take pictures)
Patio door does not lock (safety concerns)
Lights in Bathroom is not bright enough (new LED bulls – must be trying to save electricity)
Water on the floor in the hallway, they put towels down. My guest slipped on the wet floor (she is ok, see picture)
Over all of the restaurants were clean and very nice, but the food was just so so.
In conclusion I would not recommend The Pyramid at Grand Oasis / Grand Oasis which ever they want to call them self a 5 STAR RESORT but a 4 STAR. I’ll give them a half star because of the outstanding staff, they are 5 star on their own.
Good but not great
We had a great vacation, but it could have been better if they had accommodations for disabled persons. My sister had a stroke, she can walk but there were stairs every where and no railings for her to hold onto. To stay at this hotel, you need to be able to walk. Each day we walked about 10k to 15k steps just in the resort. Even to get to our room we had to walk up steps to get to the elevator, definitely not ADA friendly. We loved Cancun and will return but need to stay at a different hotel so that I am not working so hard to get my sister to and from the room. The activities were fun. They had exercise on the beach with stretching in the early mornings. I loved the dancing and the staff was very nice.
Many of the employees were really awesome. The service in the restaurants and bars was exceptional.
TripAdvisor Traveller Reviews
WOULD NOT RECOMMEND!
I went on my first trip to Mexico August 11th until the 14th for a short inexpensive trip with 11 other girls for a friends Bachelorette Party. I did not help with the booking of this resort and did not read reviews prior to the trip (unlike me but kind of didnâ€™t care). Once we arrived to the resort I was not disappointed about the look of it or the lobby. Unfortunately checking in to the resort was a disaster!!! We waited in like for over an hour trying to check in as there were several people waiting to check in and 1 person behind the counter! I was with 11 other girls! .. imagine our frustrating after all the traveling weâ€™ve already done. We literally waited forever just to get a wrist band so we can explore the resort while we wait for our rooms to be ready. We later received the keys (we had 5 rooms) and the did not work and had to go back to the front desk. Things just went down hill from there! The food was not great and we were given the â€śbetterâ€ť buffet. Just simple mediocre bland food. My friends went to rodizio and where not impressed. We didnâ€™t go to any other restaurants but there wasnâ€™t many. The had a snack bar that served tacos (awful), cheese burgers (weirdly good but not real beef), and nachos. The pool was not bad but the area by the swim up bar was so warm and not even enjoyable also to mention the swim up bar had very slow service for the amount of people there. The reason I gave this place 2 stars was for the private pool off by the beach and the beach which had chairs and cabanas. Even sadly though the ocean was a bit to rough to hang out in and there was a lot of seaweed (not sure if thatâ€™s normal for Mexico). They did have some live performances which seemed cool but nothing upbeat. The lightening guy was actually set up in front of my room which was annoying. Us girls came to have a good time and I felt that this resort was not up beat enough.. there was no entertainment really anywhere and Iâ€™ve been to other places and resorts and this by far was the worst. The most horrifying part was the room. We had several issues in ALL our rooms... and here it goes.. toilets only flushed sometimes, water backed up in the sinks and bath tubs, fridge was warm, the door to the balcony was impossible to get open, the safe stopped working (with all our money and passports) .. the front desk had to come upstairs with the master key. My friends complained multiple times about the air not working and the â€śmaintenance guyâ€ť said he fixed it serval times but didnâ€™t.. they finally gave them another room after 2 nights stay already. I also saw what looked like a cockroach on my toilet. I stayed for a short trip so didnâ€™t really let it phase me so bad but definitely would not stay there again. It did have a casino and a nice bar we would stop at at night for a drink before we went out. Some staff friendly, some not so much.. the people at the check in desk were absolutely useless. Apparently the is an older version next store a couldnâ€™t have imagine what that looks like. Overall very poor experience and was happy it was only for a short amount of time. I would not recommend!
Worst experience in CancĂşn
We booked this resort for 5 days. What a waste of a weekâ€™s vacation. The food and drinks were horrible. Every place we went to eat had long lines but seats available. Not sure why they wanted to seat you were they wanted you to sit. If you are a man, you cannot come into a restaurant with a tank top on....but women can even with bikini tops on. Makes no sense at all being that you are on a beach resort. So men make sure you bring a shirt with sleeves (short or long). And to top it all off we had a baby lizard in our room. We called the front desk two days straight and no one came to catch the lizard. They even hung up on us a few times. Horrible and unprofessional customer service. WE WILL NEVER RETURN TO THIS RESORT!
GREAT VACATION CANT WAIT TO GO BACK
I usually do not post reviews however the service at the Grand Oasis Cancun was exceptionally good. The best restaurant is Carreyâ€™s by the beach where Rigo and Ignacio are the absolute best waiters I have ever met in my life! The manager Yatzil is charming and beautiful. I will be back again soon!
The key is to get the most expensive package
If you didn't - upgrade at the front desk. I've been here twice and I have two very different experiences. Lines and moderate food, vs. amazing restaurants and a truly relaxing luxury experience. You get what you pay for, but in this case it's a game changer. Make sure to book restaurants in advance, make sure to take advantage of all the shows, enjoy the clubs. The place is great, but it takes a day or two to get used to it.
wish i was 23 again
hard to say that it is not a place where you can have fun if you are between 23 and 28 max.... if that is your case... well... it is just perfect for you... just don't bring anything valuable... or it will get stolen fast... I am 47 and wanted to test Cancun for a long time... the price was ok and the review were not that bad... like I said.. it is not that bad... its just made for young adults... not real adults... it takes forever to check in. it takes forever to check out... we got there at 14h30 and it took us 4h to get our luggage's in our room... we could change until after diner. but... worst thing was that with in 45 min that we went to diner... our Cell got stolen in our LOCKED room. food is hum mm.... very ordinary, nothing to go crazy about... I would give a 4/10. one restaurant to make sure you go is the steakhouse where they serve variety of meat every 5 to 10 min... this is for sure a 15/10... all other 27 restaurant... from 4 to 6 /10 max. the beach was nice. the entertainment was good. the temperature was nice also.. would I go again... no... would I suggest to go... if you are between 23 and 28 yes... is there better place in Cancun... I don't know it was my first time... probably the last also... I prefer the Dominican... next trip... Jamaica... if you do go... enjoy the view...
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