Apple Vacations Traveller Reviews
Nice but Party Central
We stayed at this facility with our best friends as we were celebrating their 10th anniversary. At 1st glance it we thought it was a great place to stay. However, after trouble with our rooms, they did not honor our requests that we had given in plenty of time, the extremely long wait for help with switching one of our rooms becasue the A/C didn't work, the coffee pot annd mini fridge in our new oom didn't work, and that this was definitely a party resort, makes it a place that we would't stay again. Also, the entertainement was fair on some place and great on others, but being able to see it without constantly looking around someone, did not leave us looking to find any more shows or acts to watch. The map is very confusing to follow to locae the resturants, and our friend got attacked by a peacock when we come walking out after eating. The staff that witnessed it never stioppped to make sure that she was okay. If you want a party resort, than this is for you.
When we arrived on Monday mid-day the pool swim up bars were all ready full of 20 year olds partying and drinking.....which was the case our entire stay. We were thankful that this resort had so many pools and swim up bars as some were not so consumed with the drunk 20 year olds. Overall fun resort but not quiet and relaxing like others we have stayed at.
Welcome letter was someone else’s, no welcome gift, robe/slippers. Room was not cleaned everyday, barely stocked our water. And finding water in the hotel or outside places is impossible. Room service doesn’t provide water either. It was quite frustrating.
If you are over the age of 21....don't stay here
This is spring break central....only its allllll the time. Took over an hr to check in, 3 hrs to get wifi, and the food at ALL restaurants on property was so so so bad, that we skipped meals just to not have to put any of that slop in our mouths. Nightmare. No we wont be returning, and I will steer everyone possible away from this resort. I guess you "get what you pay for"! It was one of the cheapest for all inclusive but I might never do an all inclusive again if this is what it looks like. Absolute nightmare.
The Vacation Everyone Needs
I thought the Grand Oasis was perfect for what I was looking for. The resort itself is huge, so there are plenty of options and a variety as well. If you want to party it up there is a pool with lots of young people right near a tiered deck with lots of music. However there are several other pools with lots of open seating that are very peaceful (you'd never even know a party was going on not too far away). The resort is pretty easy to navigate and just nice to walk around. The beach is beautiful as opposed to other Mexican beaches that you may not actually be able to sit on, just be careful swimming the riptide can be pretty extreme. There are lots of options for food, the quality is what you would expect for a resort cooking in mass quantities-- I actually really like the tacos at the pool probably the most, but there are also several restaurants with views of the ocean. The burlesque style show is quite entertaining. Overall the staff is extremely friendly and fun. I went on this vacation alone for a few days rest from dental school and was able to meet tons of people, as everyone was very friendly. The only suggestion I think I would make for this resort is having some kind of posted list of daily activities. There are things going on such as volleyball or morning yoga, but they could easily be missed if you didn't happen to be walking by or actively seeking it out. I would recommend and would also return! Very happy with my experience.
My vacation was cut short due to husbands illness but hotel staff went out of their way to help us out.Beautiful hotel.
Never recommend this place.
We booked 3 rooms all with double beds. When we arrived, we had 3 rooms with king size beds. This was ok for 2 of the couples. The 3rd room were newlyweds and their friend. The hotel stated they never guarantee double beds and neither could Apple. Eventually they put a cot in the room. No one card that the 3 people were sleeping in the same bed. Everyone, include hotel and Apple employees referred us to someone else. The said see the concierge on the 5th floor in our building, which no one was there. The food was mediocre at best. We were given a welcome sheet that stated they left a free bottle of wine. One room received it, the other 2 did not. Again, no response from anyone. I ordered a birthday cake, it never arrived. All the employees act like they are taking notes and going to rectify the situation and you never see them again. We have been to Cancun many times. This vacation, by far, was the worst experience we have ever incurred. I would never take children to this hotel as we saw 2 fists fights while we were there. One with a man literally bleeding everywhere. The medics showed up to help. The other was a young woman being punched in the face. Really, I am almost ashamed to stay I stayed at Oasis Cancun. I am going to call Apple in the next few days to see if I can get any refund on the room itself. I will probably again be referred to a nonexistent employee. THINK TWICE before going here.
You Get What you pay for.
This is a review on my trip to Cancun Mexico from February 10th to 17th 2018. I stayed at The Pyramid at Grand Oasis, which I book Via Apply Vacation.
First I will say my booking with Apply Vacation was perfect from beginning to end, 10 out of 10.
I stayed at the Pyramid at Grand Oasis Cancun, to start the Web site is confusion at its best. Is the resort “The Pyramid at Grand Oasis or just Grand Oasis Cancun. For me, you need to make it better understood just which resort I’m booking.
On arrival I was greeted and pointed to the check in office for GRAND PLUS, and met by Maro Delgado and the check In was pain less and easy. But I had to go back to office for WIFI information and then had to wait 24hrs to use it. Also no Robe & Slippers in room got them two days later. Both come with Grand Plus.
I could go on and on about the little things good and bad, but to keep this short. I’ve stayed here back in 2016 for 7 days and at the time it had a 5 star rating. I am going to give them a 4 this time. “I’VE ALWAYS BEEN A FIRM BELIEVER THAT YOU GET WHAT YOU PAY FOR” I think I got what I paid for (good price).
Reason for my lower rating:
Door handle came off door over an hour to get it fixed. (see picture)
Air Condition not working well, didn’t get cold enough (Glad it wasn’t really Hot) ??? TOWELS STUFF IN COLD AIR RETURN????? (didn’t take pictures)
Patio door does not lock (safety concerns)
Lights in Bathroom is not bright enough (new LED bulls – must be trying to save electricity)
Water on the floor in the hallway, they put towels down. My guest slipped on the wet floor (she is ok, see picture)
Over all of the restaurants were clean and very nice, but the food was just so so.
In conclusion I would not recommend The Pyramid at Grand Oasis / Grand Oasis which ever they want to call them self a 5 STAR RESORT but a 4 STAR. I’ll give them a half star because of the outstanding staff, they are 5 star on their own.
Good but not great
We had a great vacation, but it could have been better if they had accommodations for disabled persons. My sister had a stroke, she can walk but there were stairs every where and no railings for her to hold onto. To stay at this hotel, you need to be able to walk. Each day we walked about 10k to 15k steps just in the resort. Even to get to our room we had to walk up steps to get to the elevator, definitely not ADA friendly. We loved Cancun and will return but need to stay at a different hotel so that I am not working so hard to get my sister to and from the room. The activities were fun. They had exercise on the beach with stretching in the early mornings. I loved the dancing and the staff was very nice.
Many of the employees were really awesome. The service in the restaurants and bars was exceptional.
I've been to several all inclusive hotels in Mexico and this was by far the worst one i've been to. We forgot a real gold chain in our hotel room and the staff said there was nothing there when they went and looked. We know for a fact it was left there and have never before been to a place that is dishonest especially about something like that and the amount it was worth. Not only that, but this hotel has the lowest quality of food probably offered in Mexico. The 'hamburgers' were a light tan color and mostly every restaurants food did not sit well. lastly, every time i have been to a resort the employees are amazing. The people, besides a select few, did not care about you or even had a smile on their face. The best part of the whole place was the beach, clearest beach i've been to in Mexico.
TripAdvisor Traveller Reviews
Grand oasis lite
Just got back from here and it wasnâ€™t bad at all. We were very skeptical due to the bad reviews but they must be coming from very picky people. Check in was fast and room was nice and cold. Only downfall was the toilet kept getting clogged but they would come plunge it as soon as we called the front desk. Tons of places to eat. Some were okay but our favorite was the sushi places. The food isnâ€™t 5 star but it definitely wasnâ€™t anything to complain about. This resort is huge so be prepared to walk a lot. The kinky night club is the place to be. Oh and beware the bartenders donâ€™t cut you off so people were passing out drunk left and right. For the price This was a pretty neat resort
Grande oasis pyramid cancun
Me and my partener stayed in this hotel
For 14 nights and must say itâ€™s APPALLING!
We was all inclusive we arrived and was told to have access to the better restraunts we had to pay an extra 30us dollars a day each for a black band! As we spent a lot of money on our holiday already we decided we would just go to the ones we had accessâ€™s to and the food and service was very dissapointing so we ate out everyday!
We went to a party through the day at the beach club in the hotel and they sprayed green powered over everyone which stained even after a shower so came off on the bed sheets. They blocked our room card and demanded we paid 300 US dollars for the sheets or they would kick us out of the hotel and we had 9 days left. We felt intimated and paid it straight away! I would defiantly not stay in this hotel again although it looks very nice inside it was a waste of money and ruined our holiday!
Not as bad as reviews make it seem
After reading previous reviews I was so nervous about staying here, but I guess I was lucky, I had no issues when it came to my room, drinks or having a good time. Yes the food wasnâ€™t great at all, but I went to party so it didnâ€™t bother me as much, we found the food we liked and stuck with it. check in did take awhile but me and a friend both stood in different lines to see who would get helped first. I had a great time ! you get what you pay for!
My girlfriends and I stay at Grand Oasis
Where to start... The minute we got to the hotel, we checked in and weâ€™re told our bags would be taken care of and brought up to the room. We went to look for our bell hop to show us to our room and they handed my girlfriend her suitcase and said â€śadiosâ€ť They gave us no direction to our hotel room or for daily activities. With the Grand Oasis being a bigger resort it took us about 20-30 minutes to find out what building we were staying in after flying for 6 hours and being up nearly 20 hours. Other problems we ran into..
-Our room flooded and they mopped it up and put towels under the door so it didnâ€™t flood again.
-Construction was being done (jack hammers) while were sitting by the pool.
-Nails weâ€™re sticking out of the wooden walk bridges
-Food scraps lying in the main pools
-Food was a 1 out of 5
-The alcohol quality was very poor
-The activities and shows listed were under whelming and didnâ€™t nearly portray what they showed us on the website
-If it rains you are out of luck because they provide no inside bars unless you have the (black band)
-The food again was almost unbearable
-In a nightclub called Havanna in the resort and the roof caved and water dropped all over our friend we were with. We told the bartender and he simply just told us to move over a table and proceeded to just serve drinks and not fix it
-Our bolt lock to our door was broke when we first got there and I called maintenance and they said they would be right up but never came
-Our door wouldnâ€™t fully close because the wood was warped
-We ordered a single order of French Fries from room service which cost $12.00 USD and it took an hour to get up to us
With all this being said, my girlfriend and I have worked in customer service so do not usually complain about these types of things but it was definitely something that we wanted to mention to other people. Again, we do not complain often and are always grateful for what we have but we hope to leave this review for someone looking to book at this resort and hope to save you money. I have never left a review before on any place or vacation spot for that matter but I felt as though this was important to do. If you are looking for a relaxing, well kept, good dining vacation, this is not for you.
Should have been 5 stars.......
Let me begin by saying this resort is beautiful. Great swimming pools, bars, entertainment in the evening and if thatâ€™s all we were judging it on then it would be 5 stars, however itâ€™s not !
Firstly, we were booked in a garden view room, we had no view whatsoever and were roomed above a restaurant, complained twice to now avail.
Secondly, the food is the worst Iâ€™ve ever eaten in an all inclusive resort. Ice cold chips everywhere, Mexican food with NO spice and completely bland. Chinese restaurant had 5 pots to choose food out of ala canteen, the food again was cold, no spice or flavour and was inedible. Steak house was good, Italian was ok but portions incredibly small, ordered spaghetti and meat balls, was given 2 tiny cold meatballs. Such a shame about the quality of food here because the resort is beautiful.
Lastly, small storm on second last day. Water was streaming under our door to the hotel room, I luckily was in the room and spotted it so laid down towels to slow down the room being soaked. Our neighbours werenâ€™t so lucky had 2 inches of water throughout room wrecking clothes, cases etc.
Whilst my girlfriend reported this and demanded a new room, I cleaned the room with a squidgy and bucket off the cleaners, Yes thatâ€™s correct, I had to do it as the hotel left 1 poor lady to do 7 flooded rooms whilst water was still streaming in.
When my girlfriend reported the issue to reception they accused her of leaving our patio doors open, she loudly explained they were closed and the water was coming through the actual hotel roof and through our front door. Eventually we packed our clothes and demanded a new room which we got begrudgingly.
Iâ€™m so disappointed to have to give a bad review because like Iâ€™ve stated the resort is gorgeous but there are major issues that need solving here and I hope they do as I would love to spend more time there if they were.
The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.