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What to expect
688 past Apple Vacationers would recommend Grand Oasis Cancun to their friends and family
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TripAdvisor Web Reviews
What to expect
Apple Vacations Traveller Reviews
The Vacation Everyone Needs
I thought the Grand Oasis was perfect for what I was looking for. The resort itself is huge, so there are plenty of options and a variety as well. If you want to party it up there is a pool with lots of young people right near a tiered deck with lots of music. However there are several other pools with lots of open seating that are very peaceful (you'd never even know a party was going on not too far away). The resort is pretty easy to navigate and just nice to walk around. The beach is beautiful as opposed to other Mexican beaches that you may not actually be able to sit on, just be careful swimming the riptide can be pretty extreme. There are lots of options for food, the quality is what you would expect for a resort cooking in mass quantities-- I actually really like the tacos at the pool probably the most, but there are also several restaurants with views of the ocean. The burlesque style show is quite entertaining. Overall the staff is extremely friendly and fun. I went on this vacation alone for a few days rest from dental school and was able to meet tons of people, as everyone was very friendly. The only suggestion I think I would make for this resort is having some kind of posted list of daily activities. There are things going on such as volleyball or morning yoga, but they could easily be missed if you didn't happen to be walking by or actively seeking it out. I would recommend and would also return! Very happy with my experience.
My vacation was cut short due to husbands illness but hotel staff went out of their way to help us out.Beautiful hotel.
Never recommend this place.
We booked 3 rooms all with double beds. When we arrived, we had 3 rooms with king size beds. This was ok for 2 of the couples. The 3rd room were newlyweds and their friend. The hotel stated they never guarantee double beds and neither could Apple. Eventually they put a cot in the room. No one card that the 3 people were sleeping in the same bed. Everyone, include hotel and Apple employees referred us to someone else. The said see the concierge on the 5th floor in our building, which no one was there. The food was mediocre at best. We were given a welcome sheet that stated they left a free bottle of wine. One room received it, the other 2 did not. Again, no response from anyone. I ordered a birthday cake, it never arrived. All the employees act like they are taking notes and going to rectify the situation and you never see them again. We have been to Cancun many times. This vacation, by far, was the worst experience we have ever incurred. I would never take children to this hotel as we saw 2 fists fights while we were there. One with a man literally bleeding everywhere. The medics showed up to help. The other was a young woman being punched in the face. Really, I am almost ashamed to stay I stayed at Oasis Cancun. I am going to call Apple in the next few days to see if I can get any refund on the room itself. I will probably again be referred to a nonexistent employee. THINK TWICE before going here.
You Get What you pay for.
This is a review on my trip to Cancun Mexico from February 10th to 17th 2018. I stayed at The Pyramid at Grand Oasis, which I book Via Apply Vacation.
First I will say my booking with Apply Vacation was perfect from beginning to end, 10 out of 10.
I stayed at the Pyramid at Grand Oasis Cancun, to start the Web site is confusion at its best. Is the resort “The Pyramid at Grand Oasis or just Grand Oasis Cancun. For me, you need to make it better understood just which resort I’m booking.
On arrival I was greeted and pointed to the check in office for GRAND PLUS, and met by Maro Delgado and the check In was pain less and easy. But I had to go back to office for WIFI information and then had to wait 24hrs to use it. Also no Robe & Slippers in room got them two days later. Both come with Grand Plus.
I could go on and on about the little things good and bad, but to keep this short. I’ve stayed here back in 2016 for 7 days and at the time it had a 5 star rating. I am going to give them a 4 this time. “I’VE ALWAYS BEEN A FIRM BELIEVER THAT YOU GET WHAT YOU PAY FOR” I think I got what I paid for (good price).
Reason for my lower rating:
Door handle came off door over an hour to get it fixed. (see picture)
Air Condition not working well, didn’t get cold enough (Glad it wasn’t really Hot) ??? TOWELS STUFF IN COLD AIR RETURN????? (didn’t take pictures)
Patio door does not lock (safety concerns)
Lights in Bathroom is not bright enough (new LED bulls – must be trying to save electricity)
Water on the floor in the hallway, they put towels down. My guest slipped on the wet floor (she is ok, see picture)
Over all of the restaurants were clean and very nice, but the food was just so so.
In conclusion I would not recommend The Pyramid at Grand Oasis / Grand Oasis which ever they want to call them self a 5 STAR RESORT but a 4 STAR. I’ll give them a half star because of the outstanding staff, they are 5 star on their own.
Good but not great
We had a great vacation, but it could have been better if they had accommodations for disabled persons. My sister had a stroke, she can walk but there were stairs every where and no railings for her to hold onto. To stay at this hotel, you need to be able to walk. Each day we walked about 10k to 15k steps just in the resort. Even to get to our room we had to walk up steps to get to the elevator, definitely not ADA friendly. We loved Cancun and will return but need to stay at a different hotel so that I am not working so hard to get my sister to and from the room. The activities were fun. They had exercise on the beach with stretching in the early mornings. I loved the dancing and the staff was very nice.
Many of the employees were really awesome. The service in the restaurants and bars was exceptional.
I've been to several all inclusive hotels in Mexico and this was by far the worst one i've been to. We forgot a real gold chain in our hotel room and the staff said there was nothing there when they went and looked. We know for a fact it was left there and have never before been to a place that is dishonest especially about something like that and the amount it was worth. Not only that, but this hotel has the lowest quality of food probably offered in Mexico. The 'hamburgers' were a light tan color and mostly every restaurants food did not sit well. lastly, every time i have been to a resort the employees are amazing. The people, besides a select few, did not care about you or even had a smile on their face. The best part of the whole place was the beach, clearest beach i've been to in Mexico.
When it rained it came in thru our balcony door and it was raining in all thru the building and there were towels down all the halls for water dripping in
The room size was great. Came in to a stocked mini fridge, champagne , & dessert. When it got rainy the windows shook and the wind made them knock. Super annoying, especially while trying to sleep. The staff was friendly and helpful. Having the beach right outside the hotel was lovely as well.
Not an All Inclusive Vacation
I have stayed at all inclusive resorts through apple vacations and have never been disappointed like I was on this trip. The package we paid for online didnt get us access to all of the restaurants, we had to pay an extra $100 when we got there. Room service wasn't included and there were no servers at the beach or the pool like at other resorts we stayed at. The maidstaff came to clean our room and didnt remake our beds. the just folded down the top sheet., the bed skirts were thrown on the floor and my earrings went missing. Overall, I was just so disappointed. I had so much fun on my past trips, I definitely didnt expect to encounter this experience.
I had been to Grand Oasis before and had better experience. But this time staff was rude, maids did not come every day, there were long lines for restaurants, breakfast and lunch staff was always extremely rude, and we had 3 teenage daughters in one room and had asked for two bed and only got one. They were rude and refused to exchange rooms. Hotel not very clean. Hallways noisy at night. Things were banging on roof in wind. Room keys would continuously quit working. Pool tables in sports bar were like playing pool in wet sand. For what we paid, I wish we would have gone elsewhere.
TripAdvisor Traveller Reviews
Very friendly place - clean and cheerful
Our 1 week stay at Grand Oasis Cancun was fabulous! The pool was refreshing and seemed endless in length. The beach was litter free and we had access to lots of reclining chairs and inflated beach beds which were lovely. There were many restaurant options available, so we tried many place and all were good (some great, but all good) What made our trip great were the staff at the resort - incredibly friendly from bell hops, to concierges, to waiters to entertainment staff. Everyone was very nice and accommodating. I can't wait to go back!!
Great place, could improve
I have visited Cancun twice and stayed in Grand Oasis Cancun both times. The first time was great: lots of options for restaurants, friendly staff, amazing ocean views. Had my 18th bday there the second time, noticed the decrease on restaurant options for non black pyramid members, the ocean and shore was occupied by seaweed; however, the experience was great, me and my friends met lots of other ppl and became friends. And when my mom asked to change the room, the staff was really patient.
Grand Oasis CancÃºn very bad hotel it was a really disappointed holiday
Gran Osais CancÃºn hotel is the worst hotel I have been, bad service at front desk, they donâ€™t help you if you have a problem you become a ping pone ball from person to person rooms are in poor shape and dirty, if you want to eat you have to make a big line ups For breakfast, lunch en diner if you go to eat past 9:00pm they donâ€™t let you in at the restaurant end the excuse is â€œweâ€™re no taking more names on the list, meaning you have to eat when they tell you no when you want to eat, pool was dirty if you want a drink preper to walk, really if I was you Iâ€™ll think twice to go to this hotel. Iâ€™ll come back to CancÃºn but never to Grand Oasis CancÃºn .
Average at its finest
Overall a very average resort, depending on what youâ€™re after. Donâ€™t bother going to this resort unless you are willing to spend the extra money to have the black bracelet, this will give you access to almost everything bars/buffets/drink types throughout the entire resort.
Issues we had: upon arrival we were told to go to three different check in areas and after an hour we finally had a room key. Got to our room and it was nothing close to what was described also had no WiFi connection. Back to the reception to get WiFi to only be told we only receive a password for two devices when we had three people in the room, had to pay $900 pesos for 7 days of WiFi for a third.
On the second day we returned after a day trip to the Chichen Itza to our room entrance flooded, a split in the room and water pouring from the light fitting. No concierge was on either levels on our buildings and no one answered our multiple calls so we walked all the way to the main reception to only be told without ANY apologies that we needed to go back to our building and find the concierge. After about and hour we finally found someone who said theyâ€™d send maintenance and sent us away. We waited another 45 minutes until a maid came to wipe up the water. Another 30 minutes until maintenance came and drained the roof. After many more complaints we were then moved to another room around 6 hours after the issue was first brought to attention. All situations or any conflicting issues are low priority and no one shows any form of urgency to assist.
Food was average in most places. Places to eat (a little higher quality): Le Buffet, Steakhouse, Chinese and Bites. Staff were great in food and beverage, very attentive! Just guest servicing and admin staff were horrendous!!
I will not be staying here again but was okay in the end after being moved to a different room (3 of us in a King Bed but had an ocean view)
Stayed Less than 10 hours and had to LEAVE! Brace Yourselves!
I booked my trip to this resort despite the reviews 1) because I was recommended this resort, and 2) because I've been to resorts before that has had a mix of good and bad reviews.
I checked in on early Monday (April 16) morning around 2am and was not impressed the second I walked in. We arrived super late due to flight delays so I did not expect much, but was surprised by how unattractive the resort was. It was super dark in the lobby, no lights. The check-in process was long with little space. The line-up went out the lobby door. The guests were loud and rowdy but I mean, they were having a good time so no big deal. Still hopeful and excited to arrive after a 4 hour delay, I didn't want to be to judgmental.
Once we finally checked-in and were given our room number, I couldn't help but think how tacky the resort looked. Where the rooms were, the area was lit with a bunch of different colours (red, blue, yellow...the rainbow). To a child I imagine they would find that kind of cool, but it wasn't my taste at all. The elevator smelt like armpits. It was disgusting. There were empty cups all around. I just didn't get a clean vibe. BUT BOY was I in for a treat...
When we entered our first room (yes, first) we had two double beds. We didn't even look any further, my boyfriend and I just turned right around and said "we were given the wrong room." We specifically asked for a king-sized bed. We went back to the lobby with our luggage and asked for a different room. We were told that a king bed was never guaranteed but if we wanted one, we could come back in the morning as people would have checked out making more rooms available. Ok fine, it was annoying, but what else could we have done. Please keep in mind that it was around 3:30-4am at this point. We returned up the smelly elevator and back to the room. Now that we were forced to settle was when we realized how FILTHY the room really was.
1) The phone had food stains on it
2) The toilet had urine stained on the seat
3) The sink was rusted and disgusting
It was enough for us to be grossed out to the point where we requested, yet again, another room
This time we were given another room that also had two beds. Again, knowing we would switch later on, we were ok. EXCEPT this time we found BLOOD on one of the decorative pillows. Disgusting! We headed back, with our luggage, back downstairs to complain yet again about how filthy the room was. We even brought the pillow that had blood on it to show. I was so heated and disgusted that I wanted to go back home. If we never spotted the blood, who knows what kind of diseases we could have developed off that alone.
We complained and demanded another room (room #3) and miraculously they had a "no show" and a king bed available. Now, it's after 4am and we were so tired and hungry. We just wanted to take a shower, settle in, and eat. We called room service and were told that they were cleaning the kitchen, and to call back in an hour. Room service was said to be until 6am, but sure, ok. My boyfriend decided to take a shower while we settled in and waited. While he was in the shower, i decided to really examine the room to make sure it was cleaned. As i pulled the sheets off the bed, i saw huge dirty stains, I don't know if it was blood or dirt, no idea. But i was SO pissed off that i went back to the lobby while my boyfriend showered. I showed the clerks all the photos i've taken of all THREE rooms thus far and simply said "get me another room, i've had enough" I requested that we speak to a manager and was told that the manager would arrive at 7am. At this time we are now at 5am or so. I demanded a refund because at this point i wanted nothing to do with this resort. Of course I had to wait until a manager arrived to talk about that. However, they again had another "no show" and moved us to another room with a king bed.
This time the room was gorgeous. It was an ocean view suite with a lot of space. But being beautiful meant nothing after experiencing 3 disgusting rooms prior. We were so uncomfortable that we didn't even sleep on their pillows. We laid our own clothes down so that our faces wouldn't touch any of their sheets. What a way to vacation right? It's now 5:30 or so and we called room service again, and still we were told to call back because they were cleaning. We called again 20 minutes later and was told the same. So frustrating for this to be our first night.
We had no water or snacks in our room to even munch on. We just had to wait for breakfast to start in the next couple of hours. I don't even want to spend time on breakfast because i was totally disgusted by everything that i didn't even want to eat. I will mention that my teaspoon for my TEA (god i couldn't even enjoy a tea) was dirty as well.
Anyway, we finally had a chance to speak to the manager. I was still so hungry and frustrated that i started crying. I don't remember her name (I want to say Andrea), but she was so amazing. She listened to everything we had to say, looked at all of our pictures, and offered us to stay at the Grans Oasis Sens (adult only resort) instead. We ended up taking her up on that offer instead of a refund because we were prepared to pay to go somewhere else anyway. I must say, the Sens was a billion times better and we actually loved our ROOM and our stay. It was just really unfortunate that we had to deal with the mess of Cancun Oasis location. Please see pics.
I would never recommend this resort to any mature couple. I was told it's more suited for 18-25 year olds. I was annoyed that we paid 800 pesos for a week on wifi even though we didn't even spend half a day, but getting out of that place made it all worth it.
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