Apple Vacations Traveller Reviews
I would never visit that Resort again I did not know that there was a tier system which didn't allow me to enter into certain restaurants or areas I paid for an all exclusive trip that's what I expected not to get on my Resort premises and not be allowed to enter certain areas Apple should have told us and gave us the option to upgrade to the black band I will not use apple again
Apple provided misleading information. All inclusive the better restaurants and bars were excluded. Nice room with great ocean front room but no beach access directly from the building. Long walk to get to the beach. Note that we paid extra for grand plus room and still excluded from restaurants, bars and the party zone. Very disappointing vacation. We have been to Rivera maya on 14 occasions so it is not the country, just this hotel.
Nice but Party Central
We stayed at this facility with our best friends as we were celebrating their 10th anniversary. At 1st glance it we thought it was a great place to stay. However, after trouble with our rooms, they did not honor our requests that we had given in plenty of time, the extremely long wait for help with switching one of our rooms becasue the A/C didn't work, the coffee pot annd mini fridge in our new oom didn't work, and that this was definitely a party resort, makes it a place that we would't stay again. Also, the entertainement was fair on some place and great on others, but being able to see it without constantly looking around someone, did not leave us looking to find any more shows or acts to watch. The map is very confusing to follow to locae the resturants, and our friend got attacked by a peacock when we come walking out after eating. The staff that witnessed it never stioppped to make sure that she was okay. If you want a party resort, than this is for you.
When we arrived on Monday mid-day the pool swim up bars were all ready full of 20 year olds partying and drinking.....which was the case our entire stay. We were thankful that this resort had so many pools and swim up bars as some were not so consumed with the drunk 20 year olds. Overall fun resort but not quiet and relaxing like others we have stayed at.
Welcome letter was someone elseís, no welcome gift, robe/slippers. Room was not cleaned everyday, barely stocked our water. And finding water in the hotel or outside places is impossible. Room service doesnít provide water either. It was quite frustrating.
If you are over the age of 21....don't stay here
This is spring break central....only its allllll the time. Took over an hr to check in, 3 hrs to get wifi, and the food at ALL restaurants on property was so so so bad, that we skipped meals just to not have to put any of that slop in our mouths. Nightmare. No we wont be returning, and I will steer everyone possible away from this resort. I guess you "get what you pay for"! It was one of the cheapest for all inclusive but I might never do an all inclusive again if this is what it looks like. Absolute nightmare.
The Vacation Everyone Needs
I thought the Grand Oasis was perfect for what I was looking for. The resort itself is huge, so there are plenty of options and a variety as well. If you want to party it up there is a pool with lots of young people right near a tiered deck with lots of music. However there are several other pools with lots of open seating that are very peaceful (you'd never even know a party was going on not too far away). The resort is pretty easy to navigate and just nice to walk around. The beach is beautiful as opposed to other Mexican beaches that you may not actually be able to sit on, just be careful swimming the riptide can be pretty extreme. There are lots of options for food, the quality is what you would expect for a resort cooking in mass quantities-- I actually really like the tacos at the pool probably the most, but there are also several restaurants with views of the ocean. The burlesque style show is quite entertaining. Overall the staff is extremely friendly and fun. I went on this vacation alone for a few days rest from dental school and was able to meet tons of people, as everyone was very friendly. The only suggestion I think I would make for this resort is having some kind of posted list of daily activities. There are things going on such as volleyball or morning yoga, but they could easily be missed if you didn't happen to be walking by or actively seeking it out. I would recommend and would also return! Very happy with my experience.
My vacation was cut short due to husbands illness but hotel staff went out of their way to help us out.Beautiful hotel.
Never recommend this place.
We booked 3 rooms all with double beds. When we arrived, we had 3 rooms with king size beds. This was ok for 2 of the couples. The 3rd room were newlyweds and their friend. The hotel stated they never guarantee double beds and neither could Apple. Eventually they put a cot in the room. No one card that the 3 people were sleeping in the same bed. Everyone, include hotel and Apple employees referred us to someone else. The said see the concierge on the 5th floor in our building, which no one was there. The food was mediocre at best. We were given a welcome sheet that stated they left a free bottle of wine. One room received it, the other 2 did not. Again, no response from anyone. I ordered a birthday cake, it never arrived. All the employees act like they are taking notes and going to rectify the situation and you never see them again. We have been to Cancun many times. This vacation, by far, was the worst experience we have ever incurred. I would never take children to this hotel as we saw 2 fists fights while we were there. One with a man literally bleeding everywhere. The medics showed up to help. The other was a young woman being punched in the face. Really, I am almost ashamed to stay I stayed at Oasis Cancun. I am going to call Apple in the next few days to see if I can get any refund on the room itself. I will probably again be referred to a nonexistent employee. THINK TWICE before going here.
You Get What you pay for.
This is a review on my trip to Cancun Mexico from February 10th to 17th 2018. I stayed at The Pyramid at Grand Oasis, which I book Via Apply Vacation.
First I will say my booking with Apply Vacation was perfect from beginning to end, 10 out of 10.
I stayed at the Pyramid at Grand Oasis Cancun, to start the Web site is confusion at its best. Is the resort ďThe Pyramid at Grand Oasis or just Grand Oasis Cancun. For me, you need to make it better understood just which resort Iím booking.
On arrival I was greeted and pointed to the check in office for GRAND PLUS, and met by Maro Delgado and the check In was pain less and easy. But I had to go back to office for WIFI information and then had to wait 24hrs to use it. Also no Robe & Slippers in room got them two days later. Both come with Grand Plus.
I could go on and on about the little things good and bad, but to keep this short. Iíve stayed here back in 2016 for 7 days and at the time it had a 5 star rating. I am going to give them a 4 this time. ďIíVE ALWAYS BEEN A FIRM BELIEVER THAT YOU GET WHAT YOU PAY FORĒ I think I got what I paid for (good price).
Reason for my lower rating:
Door handle came off door over an hour to get it fixed. (see picture)
Air Condition not working well, didnít get cold enough (Glad it wasnít really Hot) ??? TOWELS STUFF IN COLD AIR RETURN????? (didnít take pictures)
Patio door does not lock (safety concerns)
Lights in Bathroom is not bright enough (new LED bulls Ė must be trying to save electricity)
Water on the floor in the hallway, they put towels down. My guest slipped on the wet floor (she is ok, see picture)
Over all of the restaurants were clean and very nice, but the food was just so so.
In conclusion I would not recommend The Pyramid at Grand Oasis / Grand Oasis which ever they want to call them self a 5 STAR RESORT but a 4 STAR. Iíll give them a half star because of the outstanding staff, they are 5 star on their own.
Good but not great
We had a great vacation, but it could have been better if they had accommodations for disabled persons. My sister had a stroke, she can walk but there were stairs every where and no railings for her to hold onto. To stay at this hotel, you need to be able to walk. Each day we walked about 10k to 15k steps just in the resort. Even to get to our room we had to walk up steps to get to the elevator, definitely not ADA friendly. We loved Cancun and will return but need to stay at a different hotel so that I am not working so hard to get my sister to and from the room. The activities were fun. They had exercise on the beach with stretching in the early mornings. I loved the dancing and the staff was very nice.
TripAdvisor Traveller Reviews
Our favorite place!
We are frequent visitors of your resort. Actually, for the past 11 years! Just love your staff, and especially, Pedro,Allen, Roberto, Nathaniel, and Irvin in the VIP bar. Of course, ziri, our entertainment favorite girl of all times is the best! Your staff in the breakfast buffet at the white box is amazing! Wish I new their names. Actually, everyone is amazing! We will be back again very soon. It's our home away from home.
The place was awesome! Clean and well kept
Staff friendly and helpful ..
Close to all that we needed
Would recommend to my friends and family.............
Planning another trip there sometime next year
Fun vacation for younger adults
Location: about 25 min drive from the airport in Cancun. Approx 20 min taxi ride from hotel to downtown Cancun
Check-in: No issues with check in. We purchased 2 rooms between 5 of us and requested side by side or near one another and I think we got 2 separate floors although both within same building which worked good enough as we knew ahead of time that requests werent guaranteed
Rooms: Nice rooms. A little outdated and rough around the edges but overall good for the amount of time you even spend in there. We stayed beach front and the balconies with the view were beautiful
Beach: was really nice. White, soft sand. Aqua blue water and clean for the most part. The waves can get pretty intense somedays but they post the usual red, yellow, and green flags to advise guests ahead of time
Pools: there were numerous pools and very large! So you were never crowded and could find chairs most of the time. Some pools were quieter than others. Swim up bars at each of them which were good for the most part although they would run out of things frequently and not restock very fast, would only have one blender running/working at once (when the majority of your drinks are slush) which made for long lines and slow service, and they would only allow you to take 2 drinks per person at once so you couldn't really take back for your group, etc.
Entertainment: was really good. They had interactive activities at all the pools as well as a stage at the main pool that they had DJs, classes, game, etc at everyday. They have a huge main stage just off the beach with different tiers of sunbeds that they had once again, DJs, drinking games for older adults, contests etc. at each day. We came at the tail end of spring break so it was a blast! They also had daily games and activities on the beach. Shows in the main lobby in the evenings were also really good
Bars: there were basically bars everywhere- lobby, pools, restaurants, beach. They had a bar/nightclub called Coyote Loco that was so much fun!!! Closest thing to a nightclub with a DJ. They have dancers and a large stage in the middle with stripper poles that anyone could use. There was a sports bar right beside Coyote Loco as well that serves chicken wings, nachos, milkshakes etc
Food: was not the greatest. They did have a variety at their buffets for breakfast, lunch, supper from what I remember but still not the best. Many a la cartes to choose from that had to be booked ahead of time. Picky eaters would not enjoy the food here
Overall would maybe return if we came to party with a group again! No shortage of fun in that sense. If you are looking for a relaxing vacation with your kids this is probably not your best choice
Villa Paola bar !
Definetly an ideal place for young people and groups. Beautiful area , close to downtown Cancun and parties . THE BEST workers and service. The staff really pay attention to the tourist. Definetly recommend day drinking at the VILLA PAOLA bar by the beach , Alejandro Fernandez and Alejandro Rosado are absolutely outstanding out of all the workers in the resort , the most amazing. They really make sure you are having a great time, absolutely love the service here .
Last Minute Flight Cancellation
We had originally booked the RIU Palace in Bahamas but when we had arrived at the airport they advised us our flight had been cancelled. Rather than go back home we opted to jump on the flight to Canc√ļn. We had no idea where we were going to be staying but when we arrived at the Grand Oasis it was a pleasant experience. We enjoyed a great time and met many new friends. We especially liked eating at many local restaurants and visiting the shopping plaza. The beach area was very quiet when we were there so it was nice and relaxing. What I really enjoyed was the sports bar and the friendly staff. Arturo from the Animation team was awesome and he helped give me many tips on the area and what events we should attend. He was very friendly and professional. I am looking forward to returning in the new year to share another great experience!!
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