Apple Vacations Traveller Reviews
Grand Plus Accommodations and Resort Experience
Upon arrival it was confusing where to go to check in. Once in the correct area, there was not sign in or formal line therefore two families were served prior to us after we had already arrived. A "take a number" would have avoided this delay and confusion. The person who explained our visit to us did not inform us as well as we thought which we later discovered. Check out was just as confusing.
The room was smaller than expected but the view was amazing. The room was kept clean with the exception of a few minor items like the coffee pot not being cleaned, extra coffee not always provided, dirty cups not removed and some not replaced for a day, never left additional beach towels even though the initial towels were left with room towels. The refrigerated was stocked well each day. We did not receive daily turn down service - only one time we did. Our room did come with wine and fruit and plenty of personal hygiene items. The customer service representatives in our building we all VERY helpful. The entire campus was spotless! The staff went out of their way to assist when any help was needed. There was plenty of entertainment available with diversity to appeal to our interests. Safety was never a concern and I would definitely not be too worried to send my own college age children to this resort. The Party Staff around the "O" did an amazing job keeping things under control. Due to the size of the complex and the placement of vendors, there were few crowded areas. Most food vendor's food was pretty good. To avoid confusion, a chart listing what was available for breakfast, lunch and dinner would have been helpful rather than the list. The map of locations was very helpful.
One area that may not be avoidable was the lavatories. They often smelled bad and some facilities were out of order/broke. It is understood that with the amount of guests this may be difficult to keep up with. It was nice to see a separate area for children too although we did not have the need for that amenity.
Our family (2 adults & 3 teenagers) stayed at this resort for 1 week, and here is the good the bad, and the ugly. THE GOOD: beautiful resort/pools, excellent food/service, great beach/ocean. THE BAD: room air conditioning did not work, mini fridge did not work, tough to get a drink at the wet bars, and the staff at check-in did tell us about all the amenities available. THE UGLY: the resort was filled with young "Spring/Summer breakers" partying very hard. They took over several pools/wet bars, kept us several nights yelling outside & in the hallways, and generally trashed the resort. It's a shame - it is a beautiful resort and they ruined it. We will never go back, and will not recommend it to anyone.
horrible. The person that booked for us should have know it wasn't a good fit
I'm a 48 year old single mom no I had a 15 year old teenage son trAveling with me. The person that helped us book this trip knew that. I have never been to cancun so all of this was new to me. It was the worst possible experience of my life. The food was so bad I actually lost weight of this trip. There were drunk people being pulled out of the pool almost hourly and when we woke up in the am people he puked where we were going to eat breakfast. It happened regularly. On our second day there I even called apple vacations. I wanted to leave. I didn't care if we lost our money I just wanted to go home. I was told on the phone by the apple representative that , "well you know that is the biggest party hotel in cancun, it's well known". I couldn't believe it, if she knew thAt then why weren't we told that when we booked? She told me to talk to Amstar representatives there. I did, they said I could pay more to go to another hotel, which I couldn't afford. So they said they would move my room. It was almost the exact same room just on the other side of the hotel. We still would have horrible food and drunks everywhere at the resort and on the beach from 10 am till 5 in the am sometimes. Very disappointed. This is the first time I've used Apple vacations. My mothers recommended you guys, but I'm not sure I would ever again.
Bait and Switch
Very disappointed in the poor rooms, low level of food service and being told "no" constantly. When you check in, you think you are at the top level at the resort, only to find out that there is another level "Pyramid" which apparently is a different resort but in fact is all over the resort you are staying in. The poor quality of alcohol and food was disappointing. I will never bring my family on another trip to an Oasis resort.
Horrible service and food
Staff made very little attempt to accommodate guests. Long wait time for food and drinks. Items stolen from room. Would never visit this resort again.
Worst service I've ever seen
When I think of this resort, I can't think of many positives. The staff was rude and not helpful. They wouldn't acknowledge you when approached. Our room's air was broken and they claimed they looked at it but then they never fixed it. Restaurant service was terrible at all places except one place. Overall I would never return to this resort as so many other resorts value their guests and make sure that they are having a good vacation. For an all inclusive, I have never heard the word no for another drink so must or for assistance. They were truly awful.
Hotel staff will promise you to deliver something in two minutes, but does not. Food is awful. The second to the last day, my room was not attended too. At 4:00 am in the morning, I called the front desk and complained about a room below playing their music excessively loud. She did not understand. The security staff seams clueless at times. There people selling drugs at the beach entrance. This does not make me feel safe. Security guards do absolutely nothing about it. I will not be returning.
Great first experience
After reading the reviews on this hotel, I was nervous. I had a great stay. The staff was friendly and accommodating. This was the first time I've traveled to Mexico and my first all-inclusive expirence. The food was good and the lines weren't bad at all. My only complaint is that the resort is very loud and people are in the hallways throughout all hours. Overall, I had a great stay.
On past visit we were upgraded to Pyramid Status. Enjoyed restaurant and bars so much, we decided to return. V
Very disappointed with food quality and bar quality this time. In fact a couple of us got sick.
Good resort/Bad crowd
Pros are the beautiful views and lots of amenities. Downfalls are the spring breaker crowd and ines at the restaurants.
I have visited other resorts, and I would have to say that this resort staffed some of the most unfriendly people. There were days that we had absolutely no cold water for showers, etc. Maid service never restocked toiletries until about the 5th day of our stay. The fridge in our room, did not keep anything cold.
TripAdvisor Traveller Reviews
Would never recommend
The food was terrible, we paid for all inclusive and went out to eat. Room service was terrible, had to wait all day just to get water in our room, some days no water or hand towels at all. You could never get new beach towels. The liquor was completely watered down. I would not recommend this property and wish we stayed somewhere else. The staff at counters barely greeted you or even looked up to acknowledge you. so unimpressed.
It was just Ok
Our trip was ok at while at the resort.(could be better with minor changes an upgrades) Our check in was quick staff was nice.
We had the grand plus which is no major difference in regular bands. The food an drinks were not tasteful at all. its tasted like a cheap buffet food. Only 2 restaurants were ok good enough to eat.
Tankish for breakfast and the steak restaurant forgotten name.
The resort grounds are beatutiful an well manicured very clean everywhere.
Our room was hot even after telling them ac just did not blow good enough.
The pools are several plenty of space i enjoy seeing kid pool set up very safe an big.
Our mini fridge never was cold so everything remained hot an undrinkable.
We had a problem with our door which they fixed very quickly.
The beach is very clean an dj was great all through out resort.
We were a group of 6 women in between 29.-30 we were not impressed with resort an will stay someone else for more money.
All around pretty good trip
After reading reviews on this resort, I was really worried When we got there, it is beautiful!! The staff was very helpful. Sandra and Xavier took care of us. A special thanks to the excellent service by Juan and Armando during the circus performance!! They were amazing and so was the show. Lots to do, rooms clean, staff friendly, lots of pool area beautiful view. The only thing I can complain about is the food was not really that good. A couple of the restaurants were good but the buffetts lacked. Several very good shows and lots of entertainment! Over all I am extremely satisfied and would go back!!
A perfect honeymoon
10 days of absolute bliss. The grand oasis is a beautiful place the staff are extremely helpful and friendly. The complex is spotless and the rooms are excellent. The food was excellent with a massive range and it's only a bus ride from downtown Cancun. I can't think of anything to say that was bad. It was a perfect holiday
Better then I thought!
From reading the reviews prior to vacationing, I thought I was going to be disappointed. I was happy with my services and the staff! Just a few things that got you a four star and not a five. Something was being fixed in the room next to us. I was in the middle of studying and all I can hear was the banging. Also, every now and then I would see a roach. Yes, in our room. There wasn't much entertainment but it was very relaxed and calm. The view from our balcony was amazing! Check-in was fast "I'm guessing no one was traveling because of the hurricanes" Staffs were nice and helpful. I'll definitely stay again!
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