Apple Vacations Traveller Reviews
this was our third stay at this resort..we love the quietness of a smaller resort.. the food, service and staff are awesome.. the only complaint is there is not a gym or a workout facility on the property. a suggestion is to perhaps give a pass to use the neighboring gym at the royal hideaway.
Relaxing time in Paradise
This resort is clean and relaxing. The low key small scale of it makes it very appealing. If you want a relaxing vacation this is the place for it!!
This was our second visit to this resort
We stayed at Allegra Playa Car in 2015. Since then there have been some updates, which were all very nice with the exception of the removal of the grass umbrellas on the beach. They were replaced with palm trees. We appreciated not being attacked by time share people. They now approach it as a vacation club, with much less aggression. The entertainment staff is not as good as back in 2015. The resorts in the area usually put on a nice super bowl evening. All the bars on 5th avenue were running the super bowl on an English speaking channel. They really dropped the ball on it this year. Victor chose to run the biggest night of American football in Spanish. All of the audience with the exception of about six people spoke English. During the commercials they would turn up the lights so you could not see the screen so Victor could play football trivia games with the audience. One time, they turned up the lights while the kicker was going for the extra point. Some of the entertainment staff were much friendlier than others. Some would not even make eye contact.
Review of Allegro Playacar
The wait-staff was excellent. The great ones remembered us from day-to-day. The beach was awesome!!! The front desk staff was not all that helpful. The "concierge" only wanted to sell us a timeshare. Our bathroom smelled like a sewer and the bath water came out brown each time we turned it on. There were certain areas of the grounds that always smelled like sewer and the public bathrooms were gross. The buffet was ok but we did not enjoy any of the restaurants. The entertainment was so-so; there was even a time when they stopped translating in English because there weren't enough Americans and Canadians in the audience. That was a little frustrating.
we had trouble with our room the first and second night. once we overcame the room issues the resort was great. I understand the resort had some remodeling done. the room I was in should not have been listed as available. The resort was able to find me a more accommodating room.
Facility was worn and dirty, swimming pools were filthy and had no filtration or water treatment, swim up bar was controlled by ignorant parents with toddlers sitting at the bar all day, the food service was poor quality, nothing like our previous trips to this area, witnessed a child pissing in pool after parent removed diaper, air conditioned spaces weren't air conditioned, entertainment was lousy, people overall not courteous at all, just a cheap resort overall, wouldn't recommend it to anyone!!!!!!!
Facility is old and very worn, no upgrades, people not very friendly, food was terrible at all buffets, pool had no filtration and was filthy daily, witnessed parents allowing child to piss in the pool after diaper was removed, the best thing about this facility was the beach!!!!!
Decent place to stay.
Beach was nice,restaurants slow,front desk uptight and not very friendly,food decent,toliet did not work for 3 days had to fill with shower head to flush,maintenance puzzled by need of new flapper? Rooms need updated. Overall was decent place to stay but probably would find better next time.
bed bugs after being upgraded
My wife and I arrived at our hotel the lobby was very aged the marble countertop sticky and the particular person checking Us in someone unattentive. After checking in we went to our room very dark had a smell we took a look at the sheets and there was hair on the sheets and disdain. I went to the front desk complaint about this they were very apologetic he said we will upgrade you it will be the same kind of room only closer to the beach ok. The room in the condition of the room still not good stains on the tables on the floor we had twin beds this time one had hair when did not. I told my wife I would sleep on the air bed she could have the other. She needed to leave immediately however we could not make arrangements with Apple fo leave. During the three-day period my wife experienced a lot of bed bug bites we know these are bed bugs because they're not sand fleas and looking at the conditions of the mattress how healthy they looked under the sheets with the cheap foam cushion on top it was bed bugs not mosquitoes and gnats and fleas bed bugs we even looked it up online and there were some sample pictures that matched what my wife had exactly this was pretty much torture for her. On the fourth day we were able to speak to an Apple representative and make arrangements to get out of that place we transferred next door to the Royal Hideaway Hey sister Resorts of where we were staying. We did have to pay significantly for the upgrade but it was well worth the money it was good to leave where we were. As for the Royal Hideaway perfect. Donn ovshak Oklahoma City Oklahoma USA
Departure Transfer Confermation
I usually need to spend valuable vacation time on the phone to confirm my departure transfer to the airport. It would be beneficial to to streamline this procedure.
Great beach and resort
The beach is one of the best. The food is adequate but we didn't come here for a food trip but for the sun and surf. The staff is amazing. We had to change rooms and Ivan and Ivonne were so kind and helpful and exceeded our expectations with a complimentary message. The room we were in (5711) was outstanding. I like the small feel of the resort and that it doesn't feel like a "cattle call". You get to know others because you run into them regularly.
TripAdvisor Traveller Reviews
Great Beach Vacation
Allegro Playacar has amazing beaches. It is a great resort to relax on the beach, swim in the ocean or play in the pools. The service is great, friendly, prompt and courteous. Alejandro was excellent at breakfast and lunch and all of the First Club staff was amazing as always!!
Great place to rekac
Easy check in
Great facilities,week tended pools
Excellent evening entertainment-had a franchised version of the 3 Tenors one night.They were fabulous
Food was good and plentiful
Rooms clean and comfortable
Always use concierge for taxis-cheaper and reliable
Pool bars are good
Beach is typical of Cancun....warm water but quite ordinary for an East Coast Australian
Great place to vacation
Great place to take friends wonderful First Club staff and a great overall vacation experience, hoping to get back soon. Rooms have been upgraded and the restaurants have been also upgraded. From the entrance to the pool area the staff was very accommodating.
Great First Club and Great beach
Went at the end of November with my wife and 2yo and my in laws. Always good activities and service at the first club. Room was close to first club and beach, could hear the ocean always.
Wish there was more drink service in the first club area of the beach. Had good service by the pool, I really like the new window order area of the pool. You could really tell the liquor quality between the first club and the rest of the resort. Loved the service and had a good time.
cacun family vacay
We had a great time, it was my husband and I and our 11 yr old. The rooms are very clean, we had two beds one was hard but the other was great, slept well.. unfortunately we had issues with hot water, we didnt have much of it or any at all, i feel like we paid to0 much for the room for the quality but overall the property is very beautiful, very clean, well maintained and activities by the pool .. late night show.. the beach in steps off the property... drink and food not 0oh s0o great..buffet i was left hungry sometimes and trust me i am not a picky eater by far, i could have had wendys and would have been okay. usually is not good unless its breakfast. i was really taken back with the food because EVERYTHING else was pretty good! i will be back hopefully they will improve on their buffet.. the service from all staff was also amazing, they are always asking how they could help you..felt safe at all times
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