TripAdvisor Traveller Reviews
Definitely returning to Allegro!!
Had an amazing time at this resort. The staff were lovely and very helpful. The entertainment staff were so much fun and friendly, and all the waiters were very attentive especially Manuel and...
Had an amazing time at this resort. The staff were lovely and very helpful. The entertainment staff were so much fun and friendly, and all the waiters were very attentive especially Manuel and Alberto. The rooms provided everything we needed and we were steps away from the main pool.
My only complaint is that our air con did not work and we complained 3 times but the problem wasn't resolved. Luckily the fan was adequate enough. Another thing to avoid is the timeshare people who take you for a fancy breakfast and then try to sell you a membership to their vacation club. We did get a free bottle if tequila, bag and sarong from it though.
Will definitely return to this hotel in the near future. Great location, diverse food selections, fun entertainment, amazing cocktails and wonderful staff!
First Stay at Allegro!
We have vacationed in Mexico nearly thirty times. So, we are familiar with many hotels, beaches, and regions in Mexico. This was our 3rd time to the Playa del Carmen region. We were thrilled with...
We have vacationed in Mexico nearly thirty times. So, we are familiar with many hotels, beaches, and regions in Mexico. This was our 3rd time to the Playa del Carmen region. We were thrilled with the beach! They have done a fabulous job restoring the beach after the hurricane years ago wiped out much of the beach along this coast. The ocean was clear and blue. The Allegro is in a terrific location with only a 20 minute walk to Playa del Carmen and across the street from a small shopping area. The Starbucks across the street is popular with tourists, especially those requiring WiFi connection!
The hotel is small, well cared for, and the staff are very friendly. They have a great entertainment staff. Food is okay - we have seen better but have also seen worse. Their lunch at the pool was better than their buffet and their hamburger/fry shack was very good. We dined in The Italian a la carte one night. The food was great in The Italian but the waiters need to be more attentive. If you are looking for a change in dining options, there are many great restaurants in Playa del Carmen.
There are not enough palapas on the beach for those seeking shade - perhaps the hotel will construct more in time for high season. The beach loungers were in good condition. Each room has a balcony and hammock to enjoy. The closets need more hangars and the rooms could benefit with drawers so guests don't have to live out of their suitcase. There was no beach service but that could be due to low season and less staff.
Excellent maid service - beautiful towel art. Excellent mini-bar service as well.
Some tips to those who plan to stay here - safety deposit box fee is $2 a day, there is no free WiFi at the hotel, windows in most of the rooms do not open, and air conditioning is not really effective. Beware the timeshare staff near the lobby, but if you say no and enjoy your day, they are respectful and leave you alone. There are few vendors on the beach, not like in Cancun, Puerto Vallarta, etc.
We would stay here again if price was right as the hotel's beach and proximity to Playa del Carmen are terrific!.
Beautiful part of the beach
Beautiful hotel but badly needs the repairs/upgrade it is scheduled for. The hotel is beautiful but has alot of ants in the rooms, leaky taps and the doors are a nightmare, had to get keys changed...
Beautiful hotel but badly needs the repairs/upgrade it is scheduled for. The hotel is beautiful but has alot of ants in the rooms, leaky taps and the doors are a nightmare, had to get keys changed everyday. I loved the openess of it as it is like little hut houses instead of a tall multi floor hotel. Ours was right at the beach end which was lovely. The pool hangs out onto the beach and the view is amazing. Went a walk about the beach and I'd say this part is the nicest. Most of the staff where friendly, didn't really have many issues with them. The maids done a good job but not many people understood me so was hard to try get stuff sorted. The food wasn't great I heard other hotels say it was amazing in theirs but not in here and many other people had the same issue if u want italian or mexican u gotta book a reservation and we tried everyday and in 2weeks only got to go to each once so if u don't like anything at the buffet then ur outta luck. No milk or sugar in rooms but there is coffee and a coffee maker. The entertainment was good during the day but they have nothing for when it's a wet day as everything is outside. All in all was okay as a one off but couldn't stay here again.
Small hotel, low season, not crowded. .. BUT do no expect complimentary early check in or late check out. Cealing Fan stopped working the second day, TV did not work, iron did not work, no sugar for...
Small hotel, low season, not crowded. .. BUT do no expect complimentary early check in or late check out. Cealing Fan stopped working the second day, TV did not work, iron did not work, no sugar for the coffee in room. Bathroom floods when you turn on the shower. Unable to squeeze shower gel and shampoo from container. Dark room.
After check in they send with the "concierge" to give you all info about the hotel... Sure, 2 minutes info and 15 you trying to finally go to your room saying no to their invitation to visit their sister hotel.
Breakfast was ok, but lunch and dinner were not. Menu was VERY limited and bad/cold. Beach was ok the second day... Then it got a LOT of seeweed, so much that it became impossible to enjoy the beach..don't know if the hotel is not allow to clean it. No wifi... If you pay you can only use it around the pool or lobby, not in your room. You can get free wifi outside of starbucks 2-3 minutes walk.
Matress had a plastic cover.. Take it off if you don't want to sweat all night.
Sexy Malambo and Chaparrito
The only people who keeps this hotel Alive is the guys who organize the games and the theater... nice resort and nice food the positives things is that sexy malambo and mister chaparrito are very...
The only people who keeps this hotel Alive is the guys who organize the games and the theater... nice resort and nice food the positives things is that sexy malambo and mister chaparrito are very funny guys and they make you feel comfortable and they have excellent personality so you can't be bored there with their games. The only negative thing are the internet is so expensive and they are cheap when you ask them for the drinks with the fruits who they put in milkshakes. The other negative thing is when you have to leave afternoon they make you cheek out 12 o'clock. When you book an all inclusive package online, you do not have choice as to when your return flight will be; hence they should know that and extend the room stay for the guests and not charge them extra for the few hrs that they have until their flight. i had nice time and in future I'm thinking to go again it worth it so much to go and see SEXY MALAMBO AND CHAPARRITO !!!!
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