TripAdvisor Traveller Reviews
Excellent Resort and Amazing Staff
One of the best vacations I have ever had. Beach was exceptional and waters were very tranquil. Food was great for an all inclusive with a nice variety on a nightly basis. Staff was very...
One of the best vacations I have ever had. Beach was exceptional and waters were very tranquil. Food was great for an all inclusive with a nice variety on a nightly basis. Staff was very accommodating and Entertainment staff was top notch; especially Tomas,Luna, and Hope. Will be back very soon.
fun for young people
It's a really good hotel for young people who want to have fun. It's located near the centre of Playa del Carmen (30 minutes walk to 5th av) where are lots of clubs, restaurants and shops. You can go...
It's a really good hotel for young people who want to have fun. It's located near the centre of Playa del Carmen (30 minutes walk to 5th av) where are lots of clubs, restaurants and shops. You can go clubbing every night and you don't have to spend any money for taxi!:) If you start around 10 p.m., you can get free cover to most of the clubs.
Near the hotel there's also a small centre of playacar where free wi-fi is available. You have to turn left and walk about 5 minutes.
We loved the animation team. They are so funny and full of energy. You can dance, swim and play with them. They are very friendy. If you take part in some activites, they will easily remember your name:) The night shows were amazing too.
The food is really good too. We loved the Buffet - you can try there different types of food every night. We liked the Mexican restaurant - food and staff were great.
It was our honeymoon and we received a bottle of champagne and straweberries. However, if you want to feel really romantic or you look for a five star hotel, allegro playacar won't be a good choice.
The room was quite clean but a little dark and the bathroom was really small. We didn't like the smell from air conditioner. The room service could be better.
I would recommend this hotel for people who want to have fun, meet new friends and feel carribean. If you look for a luxurious resort, you should choose something else.
Beware of room 1403!! Horrible front desk
The Beds and your front desk staff who really didn't care about us. They gave us a room with one bed when it was my cousin and i checked in.we spoke with manager in (Ivonne who is not a people person...
The Beds and your front desk staff who really didn't care about us. They gave us a room with one bed when it was my cousin and i checked in.we spoke with manager in (Ivonne who is not a people person I don't what she is doing working there) Then they gave us room 1403 which was horrible it smelled like a sewer/ we had a leaky faucet/ water leaked from the ceiling the iron didn't work We went to front desk to complain nothing was done.they just looked at us like we was crazy.
NOW THE Good: the food was GREAT i stay at a few resorts. the staff such as the bartenders/servers all great people when you go to the buffet please sit near the bar Erica our was great and was very attentive.
It's just the front desk with their crappie attitude
2nd Great stay this year!!!!
We have stayed at over 30 some different AI's and some many times. We usually stay at the Gran Porto Real in Playa, but this past May decided to try the Allegro Playacar. And it was a great choice...
We have stayed at over 30 some different AI's and some many times. We usually stay at the Gran Porto Real in Playa, but this past May decided to try the Allegro Playacar. And it was a great choice for us. We've wanted to try it for years, but some of the reviews put us off. Well it was so good that we went back the end of November for our 16th Anniversary. I think the great service started with Slivia as many others have said. We got the room we wanted, which was the same as the 1st trip. Thanks to Silvia helping us pick!. Food was good, always manys choices. Fresh fish is hard to beat and they had it, awesome! We are pretty big drinkers and the 1st trip there was a better selection, we were a little bummed they were missing some of our favorites the 2nd time. They did have Havana Club Anejo our 1st couple of days, but then the bartenders said they were out, they had to save what they had for Christmas and New Years. We've seen this at other resorts and were bummed. But after talking to the right people we were set for the week. Manuel, Hilario, and the rest of the pool bar staff took such good care of us. Honestly between them and Silvia, that's a big part of why we returned, and will go back in a couple of months again! Jacobo was always friendly and helpful as well. May not be a high end new Huge resort, but that's what gives it the charm. That's why we go to Mexico. Perfect size resort, and the beach really is hard to beat. Probably the best we've ever seen!! We can't wait to see everyone there soon!!!!
Having reviewed a couple of facilities in my time, find it very puzzling to see reviews that actually had me quite worried about what kind of dump I had booked. Nothing could be further from the...
Having reviewed a couple of facilities in my time, find it very puzzling to see reviews that actually had me quite worried about what kind of dump I had booked. Nothing could be further from the truth. SO, it is an older construction, but, it is maintained meticulously, staff is constantly mopping, cleaning. The buffets are amazing. Seriously, the people who complain about repetitiveness, it is by their choice. I am a native of Mexico, and the breakfast and dinner buffets are both veritably a cornucopia of some of the finest, classiest, most exotic Mexican food treats. assorted drinks with the tropical fruits you cannot find anywhere else. If you are not adventurous, I am sure there were enough bland things. I counted 23 types of breads and pastries,there is a taco bar (real stuff), a grill with fish and steaks made while you wait, pasta. station, among other assorted choice. The lunch is just slightly less abundant, but I found special treats that speak of a thoughtful, creative culinary staff.
OK, now for the actual rooms. Small, ours had pretty bad Feng Shui. Try to give it some sort of tropical feel by putting a hammock on the porch, Not much of a view Tired, old CRT TV that shuts itself off and on randomly. It did not matter. the beds did the job. The air conditioning is either on or off. But,I do not know about you, but we had our eyes closed about 90% of the time we were in there.
NO ROOM SERVICE.
The hotel is in a development that is highly residential with very nice houses, and you would be cheating yourself if you do not walk the 800 m (about 1/2 a mile) to the city, and you will see a number of ancient Mayan structures, and the actual shopping/commercial district is a lot of fun, and you can see the people lugging their suitcases as they are getting off or getting on the ferries to Cozumel.
Caters to Italian Tourists. Just because you can buy a string bikini or tiny Speedo, it does not mean it should be worn in public. Just sayin'.
Bottom line: We all would go back tomorrow.
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