Apple Vacations Traveller Reviews
This was our second visit to this resort
We stayed at Allegra Playa Car in 2015. Since then there have been some updates, which were all very nice with the exception of the removal of the grass umbrellas on the beach. They were replaced with palm trees. We appreciated not being attacked by time share people. They now approach it as a vacation club, with much less aggression. The entertainment staff is not as good as back in 2015. The resorts in the area usually put on a nice super bowl evening. All the bars on 5th avenue were running the super bowl on an English speaking channel. They really dropped the ball on it this year. Victor chose to run the biggest night of American football in Spanish. All of the audience with the exception of about six people spoke English. During the commercials they would turn up the lights so you could not see the screen so Victor could play football trivia games with the audience. One time, they turned up the lights while the kicker was going for the extra point. Some of the entertainment staff were much friendlier than others. Some would not even make eye contact.
Review of Allegro Playacar
The wait-staff was excellent. The great ones remembered us from day-to-day. The beach was awesome!!! The front desk staff was not all that helpful. The "concierge" only wanted to sell us a timeshare. Our bathroom smelled like a sewer and the bath water came out brown each time we turned it on. There were certain areas of the grounds that always smelled like sewer and the public bathrooms were gross. The buffet was ok but we did not enjoy any of the restaurants. The entertainment was so-so; there was even a time when they stopped translating in English because there weren't enough Americans and Canadians in the audience. That was a little frustrating.
we had trouble with our room the first and second night. once we overcame the room issues the resort was great. I understand the resort had some remodeling done. the room I was in should not have been listed as available. The resort was able to find me a more accommodating room.
Facility was worn and dirty, swimming pools were filthy and had no filtration or water treatment, swim up bar was controlled by ignorant parents with toddlers sitting at the bar all day, the food service was poor quality, nothing like our previous trips to this area, witnessed a child pissing in pool after parent removed diaper, air conditioned spaces weren't air conditioned, entertainment was lousy, people overall not courteous at all, just a cheap resort overall, wouldn't recommend it to anyone!!!!!!!
Facility is old and very worn, no upgrades, people not very friendly, food was terrible at all buffets, pool had no filtration and was filthy daily, witnessed parents allowing child to piss in the pool after diaper was removed, the best thing about this facility was the beach!!!!!
Decent place to stay.
Beach was nice,restaurants slow,front desk uptight and not very friendly,food decent,toliet did not work for 3 days had to fill with shower head to flush,maintenance puzzled by need of new flapper? Rooms need updated. Overall was decent place to stay but probably would find better next time.
bed bugs after being upgraded
My wife and I arrived at our hotel the lobby was very aged the marble countertop sticky and the particular person checking Us in someone unattentive. After checking in we went to our room very dark had a smell we took a look at the sheets and there was hair on the sheets and disdain. I went to the front desk complaint about this they were very apologetic he said we will upgrade you it will be the same kind of room only closer to the beach ok. The room in the condition of the room still not good stains on the tables on the floor we had twin beds this time one had hair when did not. I told my wife I would sleep on the air bed she could have the other. She needed to leave immediately however we could not make arrangements with Apple fo leave. During the three-day period my wife experienced a lot of bed bug bites we know these are bed bugs because they're not sand fleas and looking at the conditions of the mattress how healthy they looked under the sheets with the cheap foam cushion on top it was bed bugs not mosquitoes and gnats and fleas bed bugs we even looked it up online and there were some sample pictures that matched what my wife had exactly this was pretty much torture for her. On the fourth day we were able to speak to an Apple representative and make arrangements to get out of that place we transferred next door to the Royal Hideaway Hey sister Resorts of where we were staying. We did have to pay significantly for the upgrade but it was well worth the money it was good to leave where we were. As for the Royal Hideaway perfect. Donn ovshak Oklahoma City Oklahoma USA
Departure Transfer Confermation
I usually need to spend valuable vacation time on the phone to confirm my departure transfer to the airport. It would be beneficial to to streamline this procedure.
Great beach and resort
The beach is one of the best. The food is adequate but we didn't come here for a food trip but for the sun and surf. The staff is amazing. We had to change rooms and Ivan and Ivonne were so kind and helpful and exceeded our expectations with a complimentary message. The room we were in (5711) was outstanding. I like the small feel of the resort and that it doesn't feel like a "cattle call". You get to know others because you run into them regularly.
Given the price it was great!
Great price, nice beach, nice staff, clean basic resort.
Overall we liked the hotel, as we stayed in similar hotel in Cozumel 1.5 years ago.. however we didn't like the constant hassle off being asked to goto a viewing off the more luxurious hotel, and every person who we talked to offered something different. Even though we agreed to go it wasn't 90 minutes it ended up being 4 hours, and we were with our autistic son. When we went to collect the day trip at the Allegro in Cozumel we were told its full and we can't get the day trip, and even the supervisor was surprised why the representative lied to us. Also the sink was leaking all over and there was mold and rust on the walls all our things were wet. We felt that this should have already been addressed thru the maid service that this was an issue. I was also not able to enjoy any diving excursions with my husband as play place staff were only available for 2 hrs.
TripAdvisor Traveller Reviews
A big thank you to the amazing entertainments team, they really know how to make you welcome and enjoy your stay. Alejandro, fernando, mario and manuel you are a great team and carry on with your great work. Much love for enrique from the bar staff make my nights so enjoyable! My 20th time here and i will carry on coming highly recommend much love for the whole allegro team! X
excellent location,waiters were friendly and tentative at all times.good shows at night as well.pool bar was awesome great guys and ladys keeping you entertained all day and night. would highly recomend to anybody looking to go to playa del carmen
QUALITY OF SERVICES IS NOT GOOD
The quality of the food and services need improve. maybe, you need more than one hour for your check in, and the services for the host in reception could be very bad. The quality of the meals and rinks are very bad in comparison with other hotels in the same range.
Good holiday resort
Stayed the first two weeks in September as a couple.
Clean room recently renovated not sure about the sink being outside the bathroom area encroaching the bed room area.
Food was good and varied plenty of choice. The waiting staff work hard to please and I would say that all the staff we met worked hard to make our stay enjoyable.
The grounds of the hotel are clean and well kept
The hotel offers good value for money and we would certainly return in the future and I suppose that's the best recommendation.
Better then expected
Did an Air Transat all inclusive to Allegro which includes flight, accommodation, all inclusive and transportation from cancun and back
Fair amount of rooms upgraded including resort
Food is ok although I expected more local food. The waiters look after you for sure
Water bottles provided on a daily basis
Well kept resort, spread out and mainly adults when we were there
Some shade in the beach area and not crowded as other hotels.
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