Apple Vacations Traveller Reviews
Beach is wonderful. Buffett is consistently good. Bocelli was always good. Andres at the Buffett has great service. The pool is too crowded. Not big enough to accommodate the daily moon palace visitors. Not enough chairs by the pool. The swim up bar pool is very very small and has food floating in it. Elevators are too slow. The spa service was very nice. The sky bar and pool is very cool. No shade up there though. View is amazing. Room service was good. The evening shows leave much to be desired. In summary, we loved the beach access and views, but felt the hotel was over crowded and pool too small.
Beach Palace Bore
Beach Palace has beautiful rooms and overall is a clean, nice facility. The resort credits are a total scam, riddled with hidden costs. We felt very duped and did not take any excursions due to cost. The hotels pools started out nice, but were cloudy and needed service by Thursday. The entertainment was really bad. We brought our son, and by the end of the week, we were bored. If it rains, or you don't take excursions, this is a very boring hotel. They do not have Apple TVs in the room like their website says. They also do not have shuttles between resorts as their website stated. One shuttle each day at 11 and back at 5 to Moon Palace only. We felt like overall, Beach Palace was overpriced and over-hyped for what we received. Also, the Apple rep is NEVER there. We arrived on Sunday and didn't see the Apple guy until Wednesday evening. He seemed unsympathetic about our resort credit issue or other complaints.
Stayed Apr 7-10
Let me start of saying this is a nice hotel, but not for the price we paid. We paid for concerige upgraded room and all we got was a special VIP area at the beach and a nice view of the beach. We had to call the first night to get our room cleaned. It was 5pm and nobody had been by yet. We had to constantly call for more towels and they keep everything in a desperate building so it takes at least 30mins to get there. We called for an iron that took a while to get only to find out it was broken. The buffet was ok, nothing to brag about. After 2 days of eating it, you will want something else. Oh, and you may to bring your own bottled water. We thought we were getting bottled water in the buffet area only to discover staff filling the water bottles with tap water.
Service, Staff, Location, Beach, Pool, Food & Spa were great!!
We just got home from staying at Beach Palace. I would like to start what we liked most about the hotel and say that we would return. The service was great! Victor who was our pool server was awesome all week! Phillepa our pool bartender was always great and right on top of our needs. We ate at La Terrrasa the first night and met Edwardo. He was so wonderful we went back a few times. The last night we asked to sit at his table but he was reassigned. He heard that we had asked for him and he bought our family a plate of deserts and said that he was sorry to have missed us. Francisco who also worked at the same was great as well! The ocean view and the beach were beautiful! The pools were great and the swim up bar was perfect. We took a spa treatments and was wonderful as well. The Buffet and the outside steak restaurant were our Favs. We heard great reviews of the Italian and the oriental restaurant but was just not for us. The roof top pools and bar were wonderful as well and gorgeous views of the ocean, sunrise and sunset! There were some great activities at the hotel and we did hit some night life outside of the hotel which was a great time. Again, if return to Cancun we would come back to Beach Palace...!!!
Crowded Cancun Resort with beautiful beach.
Although the beach and weather during our stay was gorgeous, the fact that our resort brought in bus loads of additional guests from other resorts on a daily basis, made our experience cramped, crowded and not as relaxing as hoped.
GREAT hotel! Current decor and amenities. Fantastic location. Excellent service. Cannot say enough wonderful things about this hotel.
Overall the hotel was fine, though it was very noisy in the morning usually beginning about 7:30. Cleaning staff would begin cleaning rooms and the walls were extremely thin so you heard everything in the hallway as well as the room next door. The food was good but limited if you didn't bring appropriate clothes for the one place. With only 4 choices it is unfortunate to have a different dress code for the one place.
Great experience! This was our first all inclusive vacatio and it was what we expected it to be. Thank you!!
Excellent customer service
We felt like we were at a 5 star hotel. The employees were wonderful and were continually asking to help us. The resort credit was easy to use. Overall the food was great. The buffet was a bit boring as they served the same food at lunch and dinner. But the quality was good. The restaurants were also delicious. The pool bar served excellent drinks with namebrand alcohol and it was not skimpy. Loved it and had a blast!
Beach Palace Cancun
This all inclusive resort was fantastic. It is a perfect size, not too small but not to big, for either families, couples, or groups. I was most impressed with the staff and service. Everyone, from the maids to the waiters to the bell boys, had such a friendly, helpful, and welcoming attitude. They were more than accommodating, and their phrase of choice is "my pleasure." This resort gives you credits to use for excursions, shopping, or upgrades. We use ours for excursions and had some great experiences outside of our resort. The restaurants, bars, and room service were fantastic and had a nice variety, and the swimming pools and beach were very relaxing and absolutely beautiful. Finally, the resort had great night entertainment which was nice in addition to its great location. It's very close to multiple malls and the area with all the great bars and clubs. This a fantastic resort and really made our vacation smooth, relaxing, and a great experience!
Beach Palace is great but only because they have FABULOUS employees
I went on this trip with my 18 year old daughter and her 18 year old friend and her friend's Mom. My travel agent booked two rooms through Apple Vacations - one for me and my daughter and the other for my daughter's friend and her Mom. My travel agent booked (back in Sept. 2012 for the March 30, 2013 trip)us and the other family an ocean front room with two beds in each room and requested rooms on the same floor since we were going to let the two 18 year olds share a room and the other mother and I were going to share the other room. My travel agent requested two beds in each room and the rooms on the same floor when she booked the trip and also called the week of arrival to insure they had our request of two beds in each room and rooms on the same floor. My travel agent said they start assigning rooms the week of arrival. When we checked in, we were told they were sold out and couldn't give us rooms on the same floor - we were given one room on the 10th floor and the other room on the 2nd floor - I was not happy about this but the check in employees there was nothing they could do. So when we got to out room, there was only one king bed in each room - I thought I was going to have a heart attack!!!! I went to the front desk and the guy said he was sending another bed to each room - they were rollaway beds - small and uncomfortable. My travel agent tried to help us but neither Apple nor Beach Hotel did anything. We did have a great time at the Beach Palace but only because their employees are so kind, happy and service oriented. If I do return to this hotel, I will NOT use Apple Vacations again - a gentleman from Apple called the second night I was there and did nothing to help me but said his supervisor Josalina would call the next day to help us or offer some type of compensation. However, I NEVER got a call from Josalina and I kept checking the hotel room phone for messages. I'd say apple vacations failed BIG TIME with this reservation and I have used Apple Vacations for at least three trips in the last five years via the same travel agent. I can't say enough good about the employees at Beach Palace - they treat you very well.
TripAdvisor Traveller Reviews
Love Beach Palace!
We've visited this hotel three times and we love it! The Sky Bar is awesome! The restaurants are all great. The service is amazing. One of our favorite things about Beach are the balconies! All rooms have nice large balconies! Love watching the sunrise from the ocean side, or sunset from the lagoon side. The beach is beautiful as well. Great place for families!
A Side Trip to Beach Palace was Great
We do not normally visit the hotel strip in Cancun, preferring a quieter vacation at Moon Palace, just south of Cancun. Our concierge recommended a trip to Beach Palace for the sunset at the Sky Bar and a dinner at Bocelli Restaurant, the Beach Palace's top dining site. What a great idea! After experiencing it, I can see why sunset at the Sky Bar is listed as one of the top ten "Must Do's" in Cancun. Great drinks and what a view! The dinner at Bocelli is one of the best dining experiences I have enjoyed. A great facility, outstanding staff, fantastic sommelier service and above all, what great food! I must give credit to Antonio, our waiter, Juan Jose and Miguel, the sommeliers and Uziel, the chef, what a great job by all. And, yes, we did meet the chef. We had such compliments for the meal that the manager brought out the chef to thank us!
While I have always thought of Beach Palace as a "Spring Breaker" kind of place from now on, I will think of it as a great place for sunset dining!
Great customer service in a beautiful hotel
We just had a really nice time at this hotel. The rooms are very spacious and comfortable, but most of all the staff really goes out of their way to give excellent service. The waiters in the restaurants were so friendly and efficient, including by the pool and in the sports bar where we watched 2 football games over the weekend. The front desk staff was very welcoming. Everyone we came in contact with was really professional, friendly, and competent. If I go back to Cancun I will stay here again!
This resort was truly exceptional. The facility and staff were very accommodating . They cared for our every need. I recommend this property as a vacation spot. It was equally enjoyed by the children in our party. No one complained about being bored.
Awesome Experience - Beautiful Hotel - Awesome Service!
Just completed our third visit to Beach Palace and it keeps getting better each time. We were with a large group of 16 and every one of us were amazed at the quality of service we received. Whether it was front desk, concierge, housekeeping, wait staff, entertainment team, etc., not a single one of us had a poor experience over seven days. Combining that with the beauty of the hotel, the pool, and the beach made this an amazing week none of us will soon forget.
The majority of our daytimes were spent on the stunning beach and our service from Antonio, Victor, Yanet, Rudy, and Christopher couldn't have possibly been any better. While dining at any of the beautiful restaurants inside the same could be said for Andres, Ramon, Ernesto, Francisco, Gabrielle, and Alfredo. All super nice, high energy, always happy, and highly attentive. Wish we could find service like this in the U.S.!
Couldn't give a higher recommendation for Beach Palace!
The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.