Cancun

Grand Oasis Cancun


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All Inclusive    

Exceptional Values!
Honeymoon: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, mininum 5 night stay).
Family: Two kids 12 & under Stay, Play, and Eat Free.

Create lasting memories at Grand Oasis Cancun. Under an impressive crystal cupola, the lobby of the hotel captivates with its hanging plants and exotic gardens. All rooms are decorated in a minimalistic Mexican style, and offer either a terrace or balcony. This hip, all-inclusive resort is located in the heart of Cancun's hotel zone, on a magnificent white-sand beach that's close to nightclubs, bars, restaurants, and shopping.

Grand Oasis Cancun offers a variety of daily activities and entertainment. Stay in shape at the fitness center, swing into action at the 9-hole, par-3 golf course, or relax at the full-service spa. Grand Oasis Cancun also has a marina offering non-motorized watersports, tennis courts, and shops. Take a dip in one of the longest pools in Cancun or relax under a palapa on the beach.

Grand Oasis Cancun is known for its high-profile entertainment. Highlights include live acts like Oasis Dance U, Oasis Country U, and Oasis Jazz U. More than 50 in-house performers -- singers, acrobats, skaters, comedians, flash mobs, and more -- ensure that entertainment experiences can be found throughout the resort every day. Dance the night away at the on-site nightclub, or relax to the sounds of live bands and musicians each night.

This exclusive resort provides the highest standards of quality and offers a relaxing atmosphere. Grand Oasis Cancun boasts one of the largest selections of restaurants and bars in the city. Take advantage of many eateries, each one with different specialties, and enjoy your favorite cocktail in one of the amazing bars.

Find more information about Oasis Hotels & Resorts. Learn more about Cancun.
HOTEL LOCATION
Located in Cancun's Hotel zone, this beachfront property is within 19 km (12mi)from the Cancun international airport, shops and Cancun nightclub district.
Address:
CANCUN
QR

MX
Local Phone: +52-998-881-7000
Toll Free Phone: 1-800-44-OASIS
Fax: 52-998-287-3832
Website Address: www.oasishotels.com
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (30 min.)
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
The unique free flowing design of the swimming pool (over 490 yards in length) meanders along spacious gardens, solariums and entertainment areas. It includes 3 swim-up bars, islands and waterfalls.
Golf: ON-SITE
Par 3 executive course.
Holes: 9
Green Fees: Complimentary
Cart Fee: Complimentary
Club Rental Fees: $15
Caddy: not available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Raquet Rental Fees: contact hotel
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The resort's main building features a pyramid shape with an eight-story atrium, skylights, and multi-story hanging plants. Two outer buildings offer Caribbean Sea, sunset or tropical garden views; guestrooms come with balconies or terraces. The ONLY Ultimate All Inlcusive entertainment resort in Cancun with live acts from well known artists (Kool & the Gang, NE-YO, Gloria Gaynor, and many more) and shows by animation members including clowns, mimes, acrobats with unexpected entertainment. Beach: The hotel property runs along a 1/3 of a mile of with sand beach with private Beach Club Bar and and Grill. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 789
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The following fee is charged by the property at the time of service: check in or check out, damage deposit: $27 per stay for guests 24 and under (cash only). The is a fee for the safety depsosit box (apprx. $4.62 per day).
ROOM TYPES
GRAND PLUS
Rooms are located in the beachfront building or Palmar building and have a balcony. Private bathroom. Upgraded minibar restocked daily. Private check-in/check-out. 1 day free rental of Oasis Smart car for stays of 4 nights or longer (ins not inc.) Oceanvw
1 King Bed or 2 Double Beds Crib Available, Crib Charge:X
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
GRAND OCEAN VIEW ROOM
Guestroom includes one king bed or two double beds, and a private balcony or terrace with beautiful ocean views. Room also features a private bath with a shower/tub combination, a minibar, and more. Free WiFi (two devices per room)
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
GRAND
All guestrooms are located in the Palmar Building and have a private balcony. Views of Golf course or Garden. Minibar restocked daily: beer, sodas, bottles water. Bath amenities, 42" flat screen television. Private bathroom. One King or two double beds.
1 King Bed or 2 Double Beds Crib Available, Crib Charge:X
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Wireless internet access ($), direct dial telephone ($), safe-deposit box ($)
DINING
Grand Oasis Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Grand Oasis Cancun:
Sevilla Wine & Tapas - Small plates of variety and flavor served with fine wines from around the world. Open for lunch and dinner. Closed on Saturdays.
Bahia Rodizio - Steakhouse that offers indoor and outdoor seating. Open for dinner.
Tunkul Restaurant - AC buffet restaurant serving international buffets for breakfast, lunch and dinner.
Hippie Chic Grill - Delicious snack bar offerings. Open for lunch and dinner.
Akeru - Asian specialties served beachfront. Open for lunch and dinner.
Maria Bonita - Mexican cuisine that is available for dinner only. Closed on Mondays.
Coffee & Me - Serving continental breakfast.
Dos Lunas - White-linen service in open-air thatched roof palapa with colorful décor. Italian cuisine. Available for lunch and dinner.
VIP Lounge - Indoor and outdoor buffet that is open for breakfast and lunch.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
With more than 50 in-house performers, this all-inclusive entertainment resort boasts a new and improved activities program with singers, clowns, acrobats, roller blade performers, comedians, DJ's, Ibiza Beach Club bar, Six Senses Beach Club & more.
Nightly Activities & Entertainment:
High-profile entertainment program at no additional cost. Highlights for the 2012 season includes, Pitbull, Kool and the Gang, nd Blues Brothers, Gloria Gaynor, just to name a few. Music festivals include Brazil Carnaval, Oasis Dance U & themed bars
CHILDREN'S PROGRAMS
Kid's club, game room, pool games, arts and crafts, playground, etc.
Applicable Ages: 3 to 15 years old.
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: Fee required.
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
688 Recommend
688 past Apple Vacationers would recommend Grand Oasis Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7280reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Grand Plus Accommodations and Resort Experience
KATHERINE W.
Jul 23 2017
Upon arrival it was confusing where to go to check in. Once in the correct area, there was not sign in or formal line therefore two families were served prior to us after we had already arrived. A "take a number" would have avoided this delay and confusion. The person who explained our visit to us did not inform us as well as we thought which we later discovered. Check out was just as confusing. The room was smaller than expected but the view was amazing. The room was kept clean with the exception of a few minor items like the coffee pot not being cleaned, extra coffee not always provided, dirty cups not removed and some not replaced for a day, never left additional beach towels even though the initial towels were left with room towels. The refrigerated was stocked well each day. We did not receive daily turn down service - only one time we did. Our room did come with wine and fruit and plenty of personal hygiene items. The customer service representatives in our building we all VERY helpful. The entire campus was spotless! The staff went out of their way to assist when any help was needed. There was plenty of entertainment available with diversity to appeal to our interests. Safety was never a concern and I would definitely not be too worried to send my own college age children to this resort. The Party Staff around the "O" did an amazing job keeping things under control. Due to the size of the complex and the placement of vendors, there were few crowded areas. Most food vendor's food was pretty good. To avoid confusion, a chart listing what was available for breakfast, lunch and dinner would have been helpful rather than the list. The map of locations was very helpful. One area that may not be avoidable was the lavatories. They often smelled bad and some facilities were out of order/broke. It is understood that with the amount of guests this may be difficult to keep up with. It was nice to see a separate area for children too although we did not have the need for that amenity.
Customer Rating: 

TEST
Party Resort
DORINDA N.
Jul 12 2017
Our family (2 adults & 3 teenagers) stayed at this resort for 1 week, and here is the good the bad, and the ugly. THE GOOD: beautiful resort/pools, excellent food/service, great beach/ocean. THE BAD: room air conditioning did not work, mini fridge did not work, tough to get a drink at the wet bars, and the staff at check-in did tell us about all the amenities available. THE UGLY: the resort was filled with young "Spring/Summer breakers" partying very hard. They took over several pools/wet bars, kept us several nights yelling outside & in the hallways, and generally trashed the resort. It's a shame - it is a beautiful resort and they ruined it. We will never go back, and will not recommend it to anyone.
Customer Rating: 

TEST
horrible. The person that booked for us should have know it wasn't a good fit
KATHLEEN G.
Jul 09 2017
I'm a 48 year old single mom no I had a 15 year old teenage son trAveling with me. The person that helped us book this trip knew that. I have never been to cancun so all of this was new to me. It was the worst possible experience of my life. The food was so bad I actually lost weight of this trip. There were drunk people being pulled out of the pool almost hourly and when we woke up in the am people he puked where we were going to eat breakfast. It happened regularly. On our second day there I even called apple vacations. I wanted to leave. I didn't care if we lost our money I just wanted to go home. I was told on the phone by the apple representative that , "well you know that is the biggest party hotel in cancun, it's well known". I couldn't believe it, if she knew thAt then why weren't we told that when we booked? She told me to talk to Amstar representatives there. I did, they said I could pay more to go to another hotel, which I couldn't afford. So they said they would move my room. It was almost the exact same room just on the other side of the hotel. We still would have horrible food and drunks everywhere at the resort and on the beach from 10 am till 5 in the am sometimes. Very disappointed. This is the first time I've used Apple vacations. My mothers recommended you guys, but I'm not sure I would ever again.
Customer Rating: 

TEST
Bait and Switch
LISA D.
Jul 06 2017
Very disappointed in the poor rooms, low level of food service and being told "no" constantly. When you check in, you think you are at the top level at the resort, only to find out that there is another level "Pyramid" which apparently is a different resort but in fact is all over the resort you are staying in. The poor quality of alcohol and food was disappointing. I will never bring my family on another trip to an Oasis resort.
Customer Rating: 

TEST
Horrible service and food
ASHLEY J.
Jul 01 2017
Staff made very little attempt to accommodate guests. Long wait time for food and drinks. Items stolen from room. Would never visit this resort again.
Customer Rating: 

TEST
Worst service I've ever seen
LISA F.
Jun 30 2017
When I think of this resort, I can't think of many positives. The staff was rude and not helpful. They wouldn't acknowledge you when approached. Our room's air was broken and they claimed they looked at it but then they never fixed it. Restaurant service was terrible at all places except one place. Overall I would never return to this resort as so many other resorts value their guests and make sure that they are having a good vacation. For an all inclusive, I have never heard the word no for another drink so must or for assistance. They were truly awful.
Customer Rating: 

TEST
Issues
Chris S.
Jun 05 2017
Hotel staff will promise you to deliver something in two minutes, but does not. Food is awful. The second to the last day, my room was not attended too. At 4:00 am in the morning, I called the front desk and complained about a room below playing their music excessively loud. She did not understand. The security staff seams clueless at times. There people selling drugs at the beach entrance. This does not make me feel safe. Security guards do absolutely nothing about it. I will not be returning.
Customer Rating: 

TEST
Great first experience
JUSTIN R.
May 26 2017
After reading the reviews on this hotel, I was nervous. I had a great stay. The staff was friendly and accommodating. This was the first time I've traveled to Mexico and my first all-inclusive expirence. The food was good and the lines weren't bad at all. My only complaint is that the resort is very loud and people are in the hallways throughout all hours. Overall, I had a great stay.
Customer Rating: 

TEST
On past visit we were upgraded to Pyramid Status. Enjoyed restaurant and bars so much, we decided to return. V
LINDA B.
May 22 2017
Very disappointed with food quality and bar quality this time. In fact a couple of us got sick.
Customer Rating: 

TEST
Good resort/Bad crowd
KYLE S.
May 19 2017
Pros are the beautiful views and lots of amenities. Downfalls are the spring breaker crowd and ines at the restaurants.
Customer Rating: 

TEST
LESLIE K.
May 11 2017
I have visited other resorts, and I would have to say that this resort staffed some of the most unfriendly people. There were days that we had absolutely no cold water for showers, etc. Maid service never restocked toiletries until about the 5th day of our stay. The fridge in our room, did not keep anything cold.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
We loved Oasis right back
sunseeker2010Toronto, Toronto
Wed Nov 22 09:43:07 EST 2017
Last year we stayed at the resort and enjoyed enough to return this year. This year was even better! I will first try to advise you on the different levels they have at the resort. Last year we did the Grand Plus and were lucky to be provided with an ocean front room. We did not have access to all the restaurants and bars that time but still enjoyed our time due to it being a fun and entertaining resort. My advice: if you are going with friends and/or family and just want a good resort with lots of entertainment, then sure, opt for the Grand Plus. If you are going with, say, a significant other, or if the dining options are very important to you, then I HIGHLY recommend you upgrade to the pyramid package………..definitely worth the extra cost. We got the pyramid package this time and couldn’t even fit it all the restaurants we wanted. Even the breakfast and lunch options are much better with the pyramid package. The entertainment options at this resort in general were the best I have seen than any other resorts. There was always something happening during evenings that we sometimes had difficulty deciding what we wanted to do more. The arena had great shows and is an impressive venue. Also, don’t let the name fool you, kinky nightclub had entertaining shows very professionally done…..really dancers, real performers, and real choreography. The shows at the main lobby (red circus) were amazing especially at an all-inclusive resort. It was also nice to have a drink outdoors in the evenings at the Oasis beach club with live dj playing good music. All in all I felt a week was not enough to enjoy all the entertainment options at the resort. We will definitely be returning and already set a date.

Resort and People are amazing!!
ptravel2017,
Wed Nov 22 08:19:10 EST 2017
You want a chic place with great environnement, the hotel is wonderful. The beach is so nice, the pool is very nice, food is good and a lot of drinks for all kinds. Employees are so nice and very happy to be there with us. The proprety is perfect too.

Upgrade Property
578serinar, StatenIsland, United States
Wed Nov 22 07:15:11 EST 2017
Upon check-in, I felt as if I was checking in to a car sales meeting. EVERYTHING was an up charge or a fee. I didn't even receive my room key before I was being told all the charges for amenities. Definitely was not impressed with the rooms. This is a 3 star at best hotel. I did not like how the room attendants did not offer help at all. There were blatantly rude. The water in our room was cold the first 2 of our 4 days. Then became luke warm the remaining days. I paid for spa treatments so I could have a decent hot shower. Don't expect top shelf liquor. I am a tea drinker and was disappointed that the tea options were full of syrup. I ordered green mint tea and was served green tea w/ mint syrup.

Resort
Marsha S, Toronto, Canada
Fri Nov 17 17:51:40 EST 2017
The hotel was very nice it was clean and staff was friendly. Concierge very helpful. Hotel phone didn't work in both rooms and shower but they moved us promptly. Families I recommend to stay in the middle part of Resort as this is a big party resort with a club for young singles not for families. Food was good.

dirty place, bad food and 2 hour to check in
rodney L, Kiln, Mississippi
Fri Nov 17 10:51:12 EST 2017
First off it took two hours to check in then the ac in our room did not work right so we went out on the balcony and the door automatically lock us out for 3 hours. then we try to leave and got harassed by management



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