Barcelo Maya Tropical and Colonial Beach

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All Inclusive    

2018 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Oceanfront (based on availability), fruit basket, bottle of sparkling wine and Continental breakfast in bed the morning after arrival (reservations required).

Spread over acres of lush tropical gardens, the upgraded, all-inclusive Barcelo Maya Colonial & Tropical Beach is bound to impress. With 960 rooms situated on over a mile of dazzling private beach and spectacular protected coral reef, this resort is an unparalleled exhibition of Caribbean paradise in coveted Riviera Maya.

Enjoy access to sixteen international restaurants, featuring Seafood, Asian, Mediterranean, and Italian cuisine, plus four buffets and four beach restaurants with local and specialty dishes to suit any palate. Fourteen bars throughout the complex ensure a delicious cocktail awaits you at every turn. Lounge by one of four expansive main swimming pools, or join in the daily activities and watersports.

One of the largest theaters in the Riviera Maya will present nightly live shows complete with an accompanying orchestra. The U-Spa awaits your pleasure, boasting the latest equipment and luxury treatments, with whirlpool, two saunas, and two Turkish baths to relax away your stress and rejuvenate your senses.

Families can enjoy maximum freedom, choosing from among a wide range of activities for the whole tribe, including a gym, shopping, and non-motorized watersports. Qualified staff members organize entertaining activities for the smallest members of the family in the mini-club. Children are guided through games, competitions, drawing, handicrafts, movies, a mini-disco, mini-aerobics, and the brand-new U-Kids Spa.

By day, adults can join in a variety of sports, including tennis (day or night on floodlit courts), basketball, snorkeling, kayaking, windsurfing, and miniature golf. At night, enjoy the vibrant entertainment at the unique live shows and then dance the night away at Jaguar's Nightclub. In addition, you are free to access facilities in the pool and beach area of the Barcelo Maya Beach & Caribe immediately adjoining your hotel.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.

Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.

The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.

Local Phone: 011-52-984-87...
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Number of Pools: 4

Access to four main pools with swim-up bars around the complex
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Magnificent all-inclusive beach-front resort in two adjacent hotels spread over acres of lush tropical gardens. This resort features access to 16 restaurants, fourteen bars, disco, four main pools, and guests can use the facilities and a la carte restaurants at the Barcelo Maya Beach & Caribe (there is no access to Barcelo Maya Palace). Beach: Private beach for 1.12 miles crystalline turquoise waters and spectacular protected coral reef, an unparalleled exhibition of the Caribbean paradise.
Total Rooms: 960
Year Opened: 2005 Credit Cards:
No Spring Breakers. A la carte dining: 3 nights: 1 dinner, 4-5 nts: 2, 6 nts: 3, 7 nts: 4, 8 nts: 5, 9-10 nts: 7, 11-12 nts: 8, 13 nts: 9, 14 nts: 10. Poolside waiter service is not part of the all-inclusive plan. Charged as room service fee.
Intimate suites offer beautiful views of the ocean and tropical gardens. Scented candles and relaxing bath salts add to the elegance of this room. Also access the exclusive Premium Level benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
comfortable 570 ft2 junior suites have a terrace or balcony with beautiful ocean views. You will also have access to the exclusive Premium Level benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Family room includes one bedroom with a king bed and a full bathroom, a separate living and dining room with three day beds, and a balcony or terrace with tropical garden views.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Guestroom includes one king bed or two double beds, a day bed, and a private balcony or terrace with garden views. Max. Occupancy: 4 guests.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Barcelo Maya Tropical and Colonial Beach features 1 meal plan options:
All Meals, Drinks & Tips
There are 16 Restaurants at Barcelo Maya Tropical and Colonial Beach:
Mexico Lindo - Mexican specialty restaurant. Open for dinner from 6:30-10:30 pm.
Palmeras - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Caribe Buffet - International buffet at Barcelo Maya Caribe. Open for breakfast, lunch, and dinner.
Santa Fe - Steak house a la carte restaurant. Open for dinner from 6:30 - 10:30 pm.
Capri - Italian a la carte restaurant. Open for dinner from 6:30 - 10:30 pm.
Kyoto - Japanese a la carte restaurant. Open for dinner from 6:30-10:30 pm.
Mare Nostrum - Seafood restaurant served Mediterranean style. Open for dinner from 6:30 - 10:30 pm.
Rancho Grande - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Capitan Morgan - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Beach Buffet - International buffet restaurant at Barcelo Maya Beach. Open for breakfast, lunch, and dinner.
Trattoria Pizza e Pasta - New Italian specialty restaurant. Open for dinner from 6:30-10:30 pm.
Tropical Buffet - International buffet restaurant at Barcelo Maya Tropical. Open for breakfast, lunch, and dinner.
Tokio - Japanese specialty restaurant. Open for dinner from 6:30-10:30 pm.
Colonial Buffet - International buffet restaurant at Barcelo Maya Colonial. Open for breakfast, lunch, and dinner.
La Fuente - Spanish specialty restaurant. Open for dinner from 6:30-10:30 pm.
Mariachi - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Daily Activities & Entertainment:
Basket Ball, 18-hole Mini-Golf, Darts, Bocce Ball
Nightly Activities & Entertainment:
One of the largest theaters in the Riviera Maya. Nightly shows accompanied by a live orchestra.
Barcy's Kids Club
Applicable Ages: 4-12

Teen club

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
108 Recommend
108 past Apple Vacationers would recommend Barcelo Maya Tropical and Colonial Beach to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5716reviews
What to expect

Apple Vacations Traveller Reviews
Horrible customer service all around
Jul 30 2018
This is my second time booking through Apple Vacations. I would not recommend this hotel to anyone. Multiple comments were made about us being American and not wanting to serve us. NO ONE wanted to help us or explain the resort rules. No one explained dinner to us- You only get to eat at the restaurants for two nights. No one explained the towels - we were not given pool towel cards at check in and walked all over the resort to obtain. We were told we were welcome to use all pools at the resort to be kicked out of a pool the last day for having the wrong wristbands. When the shuttle picked us up on our last day to go back to the airport, we were yelled at for being in the wrong location by the driver - when no one told us we had to be at a different resort entrance!!! Overall, I would not bring your family here. I'm super disappointed and will most likely not go back to this area of Mexico.
Customer Rating: 

Barcelo Maya Tropical 07/14/2018
Jul 22 2018
Over all the ratings are excellent. I recommend to upgrade to the premium level to avoid a long wait to check in (at least 40 minutes).
Customer Rating: 

Unhappy with all services
Jul 17 2018
The check-in experience was terrible, the room was extremely dirty and we were mislead by our rep on the fishing excursion we went on. We have been going to Mexico for 7 years and this is the first and last time we will use Apple or stay at this resort.
Customer Rating: 

Air conditioning is important
Jul 13 2018
This is a beautiful hotel with great pools, clean, and beaches. However the air conditioning was out so spent two sweaty nights without a lot of sleep. The hotel had no fans and you couldn't open the sliding door because of mosquitoes. Had to ask to have the room cleaned even though we had the tag on the door to clean.
Customer Rating: 

Overall Barcelona is awesome they need to work on checking on people a little quicker and the liquor needs to be a little stronger at the bars
Jul 02 2018
A quicker check in... the liquor seemed to be less watered down at swim up pool.... service and entertainment was awesome .... over all awesome experience
Customer Rating: 

Mixed review
Jun 25 2018
Hotel was beautiful and clean. Staff very friendly. The beach was over run with seafood for our entire trip-don't know if that's typical or just a weather fluke when were there. The sand was very limited at the beach and it was very rocky to walk on. What would prevent me from coming back to a Barcelo resort is their ridiculous reservation policy for "a la carte" restaurants. I was reluctant to book this hotel when I learned you were only "guaranteed" 2 nights at an "a la carte" restaurant if you were staying 5 nights. When I received my Apple paperwork it said I was guaranteed 3 dinners which made me a bit happier. Immediately upon arrival I went to make reservations only to initially be told they had no reservation available for our party of 6 (my husband and I and our 4 children) for our entire stay. After politely saying that wasn't acceptable they then were able to find 2 reservations for 6 and one reservation for 2. One night 3 of us were able to get in to an " a la carte" reservation when we asked at the restaurant (only after receiving a lecture from an employee). What was extremely frustrating was that the restaurants were literally half empty when we were in them but alas we were told they had "no openings". When we dined with 3 people one night two 6-top tables were empty the entire time (after being told there were "no" reservations for 6 that night). I will never stay at a resort that requires reservations again for the "a la carte" restaurants. There are plenty of resorts out there that let you eat wherever you want each night without a reservation (I've been to them).
Customer Rating: 

Great value for price, small areas for improvement but nothing that would prevent me from staying there again.
Jun 15 2018
The staff was extremely friendly and the hotel was very clean. Great location on the beach and pool area was great. I gave a lower mark for maintenance of room because a lamp shade was missing in the room the entire stay and there was no hot water in the shower upon arrival. Maintenance came as soon as I called though to fix the hot water. I would recommend that the bars should have drink menus as it's very hard to know what drinks they can make with their supplies behind the bar. It took me until the end of the trip (after asking other guests what they ordered) to figure out mixed drinks they could make. Also, the bar service was a little slow and they often would forget what you ordered. The buffet food was just ok. It got you through but I was definitely not ever looking forward to eating it. Also, it was pretty much the same items every day. Only recommendation at pool is to turn up the volume a little on the music though since it was almost inaudible. I LOVED the water aerobic classes and the close proximity of the beach though. Also, having the water activities and PADI dive center at the hotel was phenomenal. One error in the booking ad though is that it said we had access to all 4 hotels within the resort and our bracelets were not good for any food or alcohol at the Palace so that should be changed. Overall though it was a very lovely stay and I was happy with the whole experience.
Customer Rating: 

May 23 2018
Upon arrival we were told we DID NOT have a reservation - after about 30 minutes they found us a room (?) which of course was not ready . Waited an additional 4 hours before we got a room. Sea weed was out of control and they cleaned it up 1 time while we were there. It was in piles a foot high the entire week. Room was average not what was expected with the high rating Apple gave this resort. Food was OK - specialty restaurants were sub par - Spanish was so bad we got up and walked out after a couple bites of the main course. Buffet was OK but not great. Relaxing vacation which was what we went for, just disappointed in the food.
Customer Rating: 

Barcelo Maya Resort
May 03 2018
Starting with our great travel adviser, Marisa Stephens, getting things booked, all the way until check out, we had a wonderful experience. Check in was quick and easy, and they brought out cocktails for us at check-in. The rooms were clean and stocked regularly with drinks and snacks. The air conditioning worked well. The food in the restaurants and buffets was great because they had so many things to choose from. Each meal was great! The bar service was convenient because they have different bars all over the place, and the staff works hard to make things that you will like. The beach was clean, and they kept it up every night. The pools were spotless, and there was an abundance of things to do surrounding the pools--even if you're not necessarily a swimmer. There was great entertainment at the resort, and there was also great shopping. The mall and the Plazas Mexicanas offered places to buy souvenirs at reasonable prices... and most of them are open to a little haggling. There were 24 hour conveniences, as well, so even if you're a super late night owl, there are still things to do. The transportation was prompt, and the drivers were courteous. There was even a casino there, although I didn't personally partake. Overall, it was a great hotel resort, and it's definitely one that I would recommend.
Customer Rating: 

Mexico Barcelo Maya
May 02 2018
We had an awesome time at Barceló. The staff is very friendly and eager to please. The grounds we very clean, I even saw someone painting. They rake they seaweed on the beach daily. I cant wait to go back next year! The housekeeper came daily and did an excellent job! Whenever we needed beer or water in our room, we called the front desk and they were there instantly. Barceló really cares about their customers. I felt safe and I hope to bring others with next year.
Customer Rating: 

Barcelo's beach was great.
Apr 25 2018
A little bit of a shaky start when you get off the transportation van and are told you are not on the hotel check in list, but they guided us to the premium club check in since I had my Apple Vacation papers and got us a room(turns out it wasn't the right room and everyone had us listed in the room next door all week including the check out people). We were supposed to have a king bed but ended up with two doubles and found out our actual room we were supposed to have next door with the king was empty all week......bummer but not much to be done on the last day when you find out......The maids were good overall but didn't make any extra effort....floors were a little sandy a couple of nights. The wait staff was hit or miss some were wonderful and some you wondered if they would ever show up with your drink or to even take a drink order....bars were the same way. Loved the beach itself which is what we went for and loved the coves and snorkeling and sea life. The shows weren't all that but we did see one good one. I am a picky eater and always found something but like always I wound up eating the same things over and over. We would definitely return and next time I will check and double check I'm getting the bed I asked for before I go to my room.
Customer Rating: 

TripAdvisor Traveller Reviews
Wonderful vacation at a great price!
msapril75, Tualatin, Oregon
Mon Aug 20 00:47:32 EDT 2018
The property is so big and offers so much, you litreally don't have to leave the resort!Comfertable air conditioned rooms, Beach, pools, food, drink, recreation, shopping, gaming, nightlife, and so much more!

Enjoyable Vacation
Sher257, New York City, New York
Sun Aug 19 11:42:52 EDT 2018
The ambiance of the resort is beautiful. The resort grounds are kept clean and organized. I enjoyed being able to walk to the neighboring resorts. I enjoyed sitting and watching the dolphins interacting with the trainers and the kids. My spa experience was simply amazing. I felt so relaxed and revived.

124john, Pittsburgh, Pennsylvania
Sat Aug 18 15:16:26 EDT 2018
We've been to Riviera Maya and Cancun area dozens of times to most of the moderate priced name brand resorts and this one combined all of the best features of all of them. The food was the best of any all inclusive we have been to - really, really good! Beautiful setting and the property has so much to do day and night - we never felt the need to go on an excursion. All of our trips from now on to Riviera Maya will be to the Barcelo Maya Property.

Loved Loved Loved! Awesome Resort!!!
Onthego S, Hillsborough, New Hampshire
Fri Aug 17 19:53:39 EDT 2018
Visited Cancun celebrating my daughter's Quinceanera and had a wonderful time at this resort. Our room was clean, comfortable and spacious. The A/C worked great and never had an issue. Our reservation included complimentary wifi and it worked great once we set it up at guest services. Lorena was specially patient and helpful. The buffets and list of restaurants available were numerous. We enjoyed the seafood-Marenostrum, as well as the steak-Santa Fe restaurants. Be sure make reservations the same day you arrive. We also took advantage of the Gymnasium. Great selection of exercise classes and free weights. I personally enjoyed taking the yoga and zumba classes at the gym with Javier Orduna. He was awesome and I was truly sad on my last zumba class. The rest of the gym staff were always helpful and cordial, specially Andrei Gutierrez and Itamar Lopez greeting guests with a smile. We decided not to book any tours instead choosing to explore on our own. There were a lot of Cenotes within walking/driving distance and the Tulum ruins weren't too far. It turned out to be the most cost-effective, time-saving option. :) . For snorkeling, we basically just swam off the pier and enjoyed looking at a variety of fish. We definitely recommend staying here. There are many choices of restaurants/activities/attractions for anyone and everyone. We loved our stay and thank management and staff for doing an awesome job!!!

La_bibi305, Miami, Florida
Fri Aug 17 15:10:34 EDT 2018
Everything went wrong. Roaches in room 7270, customer service when complained was awful. No apologies whatsoever. Made us wait 3 hours to get a new room. Food in buffets were the same everyday. Restaurants not accepting shorts is ridiculous since we are on vacation. Pool needs to be cleaned better. AC broke in room 7220 two days after our say, waited 2.5 hours and 3 calls to reception to have it fixed.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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