Cancun

Barcelo Maya Tropical and Colonial Beach


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All Inclusive    

2018 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Oceanfront (based on availability), fruit basket, bottle of sparkling wine and Continental breakfast in bed the morning after arrival (reservations required).

2019 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Premium category (based on availability), Petit fours and bottle of sparkling wine in room and Romantic Continental breakfast in bed (reservations required).

Spread over acres of lush tropical gardens, the upgraded, all-inclusive Barcelo Maya Colonial and Tropical Beach is bound to impress. With 960 rooms situated on over a mile of dazzling private beach and spectacular protected coral reef, this resort is an unparalleled exhibition of Caribbean paradise in coveted Riviera Maya.

Enjoy access to sixteen international restaurants, featuring Seafood, Asian, Mediterranean, and Italian cuisine, plus four buffets and four beach restaurants with local and specialty dishes to suit any palate. Fourteen bars throughout the complex ensure a delicious cocktail awaits you at every turn. Lounge by one of four expansive main swimming pools, or join in the daily activities and watersports.

One of the largest theaters in the Riviera Maya will present nightly live shows complete with an accompanying orchestra. The U-Spa awaits your pleasure, boasting the latest equipment and luxury treatments, with whirlpool, two saunas, and two Turkish baths to relax away your stress and rejuvenate your senses.

Families can enjoy maximum freedom, choosing from among a wide range of activities for the whole tribe, including a gym, shopping, and non-motorized watersports. Qualified staff members organize entertaining activities for the smallest members of the family in the mini-club. Children are guided through games, competitions, drawing, handicrafts, movies, a mini-disco, mini-aerobics, and the brand-new U-Kids Spa.

By day, adults can join in a variety of sports, including tennis (day or night on floodlit courts), basketball, snorkeling, kayaking, windsurfing, and miniature golf. At night, enjoy the vibrant entertainment at the unique live shows and then dance the night away at Jaguar's Nightclub. In addition, you are free to access facilities in the pool and beach area of the Barcelo Maya Beach and Caribe immediately adjoining your hotel.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.

Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.

The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: CARRETERA FEDERAL CHETMAL KM 266.30
PUERTO JUAREZ
QR

MX
Local Phone: 011-52-984-87...
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 4

Access to four main pools with swim-up bars around the complex
Tennis
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Magnificent all-inclusive beach-front resort in two adjacent hotels spread over acres of lush tropical gardens. This resort features access to 16 restaurants, fourteen bars, disco, four main pools, and guests can use the facilities and a la carte restaurants at the Barcelo Maya Beach & Caribe (there is no access to Barcelo Maya Palace). Beach: Private beach for 1.12 miles crystalline turquoise waters and spectacular protected coral reef, an unparalleled exhibition of the Caribbean paradise.
Total Rooms: 960
Year Opened: 2005 Credit Cards:
HOTEL RESTRICTIONS
No Spring Breakers. A la carte dining: 3 nights: 1 dinner, 4-5 nts: 2, 6 nts: 3, 7 nts: 4, 8 nts: 5, 9-10 nts: 7, 11-12 nts: 8, 13 nts: 9, 14 nts: 10. Poolside waiter service is not part of the all-inclusive plan. Charged as room service fee.
ROOM TYPES
SUITE OCEANFRONT PREMIUM LEVEL
Intimate suites offer beautiful views of the ocean and tropical gardens. Scented candles and relaxing bath salts add to the elegance of this room. Also access the exclusive Premium Level benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JRSUITE OCEANFRONT PREMIUMLEVL
comfortable 570 ft2 junior suites have a terrace or balcony with beautiful ocean views. You will also have access to the exclusive Premium Level benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY ROOM
Family room includes one bedroom with a king bed and a full bathroom, a separate living and dining room with three day beds, and a balcony or terrace with tropical garden views.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR ROOM RUN OF THE HOUSE
Guestroom includes one king bed or two double beds, a day bed, and a private balcony or terrace with garden views. Max. Occupancy: 4 guests.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Tropical and Colonial Beach features 1 meal plan options:
All Meals, Drinks & Tips
There are 16 Restaurants at Barcelo Maya Tropical and Colonial Beach:
Caribe Buffet - International buffet at Barcelo Maya Caribe. Open for breakfast, lunch, and dinner.
Santa Fe - Steak house a la carte restaurant. Open for dinner from 6:30 - 10:30 pm.
Capri - Italian a la carte restaurant. Open for dinner from 6:30 - 10:30 pm.
Kyoto - Japanese a la carte restaurant. Open for dinner from 6:30-10:30 pm.
Mare Nostrum - Seafood restaurant served Mediterranean style. Open for dinner from 6:30 - 10:30 pm.
Rancho Grande - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Capitan Morgan - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Beach Buffet - International buffet restaurant at Barcelo Maya Beach. Open for breakfast, lunch, and dinner.
Trattoria Pizza e Pasta - New Italian specialty restaurant. Open for dinner from 6:30-10:30 pm.
Tropical Buffet - International buffet restaurant at Barcelo Maya Tropical. Open for breakfast, lunch, and dinner.
Tokio - Japanese specialty restaurant. Open for dinner from 6:30-10:30 pm.
Colonial Buffet - International buffet restaurant at Barcelo Maya Colonial. Open for breakfast, lunch, and dinner.
La Fuente - Spanish specialty restaurant. Open for dinner from 6:30-10:30 pm.
Mariachi - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Mexico Lindo - Mexican specialty restaurant. Open for dinner from 6:30-10:30 pm.
Palmeras - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Basket Ball, 18-hole Mini-Golf, Darts, Bocce Ball
Nightly Activities & Entertainment:
One of the largest theaters in the Riviera Maya. Nightly shows accompanied by a live orchestra.
CHILDREN'S PROGRAMS
Barcy's Kids Club
Applicable Ages: 4-12

Teen club

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
108 Recommend
108 past Apple Vacationers would recommend Barcelo Maya Tropical and Colonial Beach to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6000reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Excellent Family Resort
BRAD E.
Dec 06 2018
Excellent resort. Very large since it has 5 resorts combined into one area with shared amenities. Sprawling beach and many activities available onsite.
Customer Rating: 

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Barcelo Maya
BETHANY F.
Nov 05 2018
I would not recommend this hotel or return to the hotel. They gave us the wrong room and then gave us the wrong timing the next day. They said our room would be ready at 3 pm and then was not ready until 4pm. During that time our current room was being cleaned meaning we had no room to go into to. Check in took an hour, it was very long. The alcoholic drinks were foamy (the frozen ones). There was not a lot of entertainment or things to do on the resort.
Customer Rating: 

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Fun Place!
KELLY T.
Nov 01 2018
Enjoyed our stay here! Great customer service and clean resort. Would love to bring our kiddos next time!
Customer Rating: 

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Great Fun
CODY I.
Oct 30 2018
The hotel over all was great they had a lot to do at the resort. The kids areas were awesome. This was a great place to go and get away for a while. They was always cleaning and taking care of the outside. There was 11 of us and was all accommodated very well. You never had to leave the resort to do anything.
Customer Rating: 

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Great vacation!
SHEREE M.
Sep 04 2018
We got ours through a Groupon at a discount price and had the time of our lives on our Honeymoon. Apple was very organized from the moment we got to the airport at 5am until we finished through customs back home!
Customer Rating: 

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Some issues
TABITHA P.
Aug 29 2018
Little food variety. We had to use the same beach towels for 6 days in a row.
Customer Rating: 

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Great Vacation
SHIRLEY B.
Aug 21 2018
Good overall experience. Great evening shows.
Customer Rating: 

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Horrible customer service all around
KAITLYN B.
Jul 30 2018
This is my second time booking through Apple Vacations. I would not recommend this hotel to anyone. Multiple comments were made about us being American and not wanting to serve us. NO ONE wanted to help us or explain the resort rules. No one explained dinner to us- You only get to eat at the restaurants for two nights. No one explained the towels - we were not given pool towel cards at check in and walked all over the resort to obtain. We were told we were welcome to use all pools at the resort to be kicked out of a pool the last day for having the wrong wristbands. When the shuttle picked us up on our last day to go back to the airport, we were yelled at for being in the wrong location by the driver - when no one told us we had to be at a different resort entrance!!! Overall, I would not bring your family here. I'm super disappointed and will most likely not go back to this area of Mexico.
Customer Rating: 

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Barcelo Maya Tropical 07/14/2018
LYNN E.
Jul 22 2018
Over all the ratings are excellent. I recommend to upgrade to the premium level to avoid a long wait to check in (at least 40 minutes).
Customer Rating: 

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Unhappy with all services
THOMAS R.
Jul 17 2018
The check-in experience was terrible, the room was extremely dirty and we were mislead by our rep on the fishing excursion we went on. We have been going to Mexico for 7 years and this is the first and last time we will use Apple or stay at this resort.
Customer Rating: 

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Air conditioning is important
CHRISTOPHER B.
Jul 13 2018
This is a beautiful hotel with great pools, clean, and beaches. However the air conditioning was out so spent two sweaty nights without a lot of sleep. The hotel had no fans and you couldn't open the sliding door because of mosquitoes. Had to ask to have the room cleaned even though we had the tag on the door to clean.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Good and bad
TravelerVal88, Maryland
Mon Dec 10 12:01:23 EST 2018
I will start from what was excellent: - Great pools with a lot of pool chairs. I liked that the pools were not just for leisure, but you could also do laps or play active games there. I wish people did not drop plastic into the pools, but it’s a complaint to the guests, not to Barceló. - Very good breakfast, and the desert chef is amazing. I don’t typically eat sweets, but here I could not say no to some of the creations. - Beautiful grounds. They had one of the best Christmas decorations I’ve seen. - Close proximity of the mall and souvenir stores. - Friendly and helpful people. Now the bad part: - Smelly and outdated room. I won’t say all of them are bad, but my room was. The a/c was working all the time, and the room still smelled wet. The bathtub had peeled paint and mold on it. - WiFi at the bar or mall three hours a day, in room WiFi can be purchased. This was like going back in time. No free WiFi on the grounds! - Drinks were watered down, meat and fish dishes tasted like cardboard. - The beach was not horrible, but it’s a concrete beach with a thin layer of sand on it. The beach was not cleaned at all the first two days. There are no umbrellas, just the palm trees that create a little bit of shade. The sea entrance is decent, but there are still rocks on the way. Overall rating... I wish the issues could be fixed, then it would be a solid 5 star hotel.

Third stay at barcelo maya!
FarAway17272507458, New Westminster, Canada
Mon Dec 10 11:54:32 EST 2018
We go back because it offers good value. All amenities are available, staff is friendly. Safe and clean environment. Clean rooms. Buffets are good. Several other restaurants available. Great pool setup, clean beaches. Beds could be a bit more comfortable and wifi needs to be better, but overall very worthwhile and we will be going back.

BRAVO BARCELO TROPICAL !
paradise111111,
Sat Dec 08 06:59:20 EST 2018
Bravo Barcelo! This is a long review, but it will help future travelers! Thank you to Jesus’ Christo (Jesus Christ) for another wonderful opportunity to appreciate the Mexican people! Barcelo did everything 100% right – thanks to all of the wonderful dedicated employees! Very difficult to find any complaints. This was our second visit to the Tropical; we are planning to return next year, and telling our friends and family about the Barcelo. Bravo Barcelo! Many Barcelo employees have been there long term – Barcelo treats their employees with respect! These workers are very conscientious and hardworking! Sadly, many visitors do not tip the employee’s for great service! It is a very large resort and expect to do a lot of walking, which we do not mind - helps to burn the calories after all the food. We walked 5-7 miles per day. A large sidewalk joins all 5 resorts together for easy walking along the beach. Barcelo is in the process of building a massive adult only section. Can’t wait to see it, when completed! We only saw 2 squirrels; one Cote; no iguana’s and no salamanders! Barcelo has it under control. Christmas at Barcelo Barcelo turned on the lights for all of its Christmas decorations on December 1st, and started playing Christmas music throughout the resort. Two themes for the price of one! Beautiful, and we will never forget! See attached pictures. Check-in/Room Check-in at the front desk went smooth and efficient - thank you to Brenda and Santos! A few days later, we thanked Angel C. the front desk reception, and Luis G., the Subdirector - for the efficiency of all employees. Both Angel and Luis were very gracious and truly willing to please their guests. Room was well maintained by our maid. Small refrigerator did not work. We called front desk, and it was replaced within the hour. Employee’s All of the employees are hardworking people and it is impossible to mention them all. The following employees stood out amongst the rest. Jorge at Santa Fe Steak; Marco Cardenas at Palmeras Tropical Restaurant was attentive, always remembered our names, and made it personal showing that he cared; Ana at the Colonial Piano bar quick and efficient; Luis Vasquez at Caribe buffet, funny, efficient and always smiling; (see attached pictures of these employees). Noe Tropical lunch buffet very attentive and courteous; Miguel the bellman was very thorough; Manual (manager) at the Santa Fe Steak House going table to table to check on his guests; Joel and David at Caribe breakfast buffet very efficient; Moses, Capri restaurant; Santiago Marenorstum, attentive and always courteous, and Sarinel, works hard and always smiling; Carlos Mariachi restaurant always checking on us to see if we needed anything; Carlos Tropical pool bar remembered our drinks. Activities There is so much to do, that it is impossible to take it all in. Water parks for the children; dedicated area for surfing and/or boogie boarding (extra cost); Barcelo is in the process of building their own zip line within the resort; centrally located plaza where the Mexicans sell their various products;. Barcelo has their own shopping mall and massive in size, with shops, large sports bar, bowling lanes (extra cost); restaurants etc all centrally located. Two theatres for evening entertainment. Dive shop; kayaks; ocean activities; Dolphin show, and swimming with the dolphins….and much more. Casino and convention center. No need to go outside of the resort, Barcelo has it all! Pool and Beach Chairs You do not have to worry about getting up early to get beach or pool chairs – availability everywhere and anytime! Ocean and pools are gorgeous and well maintained. Landscaping and grounds are immaculate! Ocean was warm compared to the pool. Abundant fish to see in the ocean, and sea turtles as well. Food Always enough selection of food at the buffets. Caribe buffet was much nicer, and seemed to have more of a selection. Santa Fe Steakhouse was our favorite thanks to Jorge, and the Tokyo in the shopping mall was wonderful. Fitness Center The fitness center is a large state of the art facility, and only a few years old. Barcelo goes the extra step with Purell wipes to clean the machines after use. Aerobics, weights, machines; speed biking etc…

Most wonderful resort in the Riviera Maya
Colleen B, East St Paul
Fri Dec 07 10:53:10 EST 2018
Have been going to the Barcelo Tropical Resort for the past 10 years and would not consider any other resort. Excellent service, food, accommodations & location. Staff is friendly& helpful. Lots of activities and restaurants/ buffets on the Barcelo property.

Spinning classes with Javier very good!
Roxane P,
Fri Dec 07 02:51:53 EST 2018
Thanks Javier for the spinning classes and the zumba, very dynamic, great way to start the day. One of the highlights of my trip. The gym is a super nice one, quality machines, very clean, well decorated. The spa is impressive too, worth the price. The resort is very nice and waiters friendly.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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